Hotel berhampiran University of Angers, Angers

-A 250EUR deposit for a 2 night stay is abusive -Heat wave or not heat wave, the temperature inside the room is unacceptable. It hits over 32 celsius when outside is 36. There is a problem with termic isolation or the building was designed for something else. But they provide a fan and a quilt (just in case) -A spring mattress from the previous century hard like a rock -There is supermarket just in front with a generator that makes a loud noise all night. They also have a sensor-triggered light that turns on randomly illuminating my room temporarily in the middle of the night -Arrangement of the studio is bad. Toilet wide. Corridor very wide. Room is tiny -Price was very expensive providing what you get -Staff cannot manage any situation besides arguing ‘not our fault’ or ‘don't complaint. You have a fan' They are just incompetent showing an outmost contemp for their customers All in all, a sick & disgusting experience. I just didn’t want to stay in the room… felt it was unhealthy. Worst ever place i’ve ever been. The manager of this place should spend just a night to ‘enjoy’ the experience Ps. To the place, Please restraint from providing canned answers. Just close this place in summer if this is what you can offer. Arguing that is not your fault is unaceptable. If you are not responsible for offering a livable space, then, what are you accountable for? [try to answer this to yourselves] Ps2. Btw, 2 days later still not heard from my deposit, are this guys offering pathetic service for the rates of a 5* hotel?

Je ne suis pas du tout satisfaite de mon séjour dans cet hôtel. J'y est séjourné courant mars. J'ai oublié une paire de chaussures dans la salle de bain. je m'en suis rendue compte une fois rentrée chez moi le soir. J'ai appelé la réception dès le lendemain pour signaler mon oubli mais on m'a répondu que la femme de chambre n'avait rien trouvé.... J'ai rappelé quelques jours plus tard, et on m'a fait comprendre qu'on ne pouvait pas réclamer auprès des femmes de ménages... Le responsable m'avait demandé d'envoyer une facture pour me rembourser mes chaussures, chose que j'ai faite. J'attends encore le remboursement.... Autre mauvaise expérience dans le même hôtel : 1er matin, 7h45, j'arrive pour prendre le petit déjeuner : plus de pain, plus de viennoiserie, plus de brioche... il a fallu attendre plus de 30 minutes pour voir arriver du pain et des croissants congelés réchauffés au four. A 17 € le petit déjeuner, c'est du vol !!! bref, hôtel à fuir, ce sont des voleurs !!!

The images on the website must have been from years ago when the hotel was first built or when it was last refurbished if it has ever been refurbished. The condition of the hotel fixtures and fittings was very poor and dilapidated. The staff were very welcoming but none of them could speak a word of English. To be fair I can’t speak French but I’m not the host. There was some reason that the roads around the hotel were all closed off, it was either for the market or possibly because the authorities were expecting unrest due to protests over the French elections. This meant we couldn’t drive to the car park by the hotel and had to park a good 0.5km walk away and carry our heavy luggage to the hotel. I appreciate that this was not the hotels fault but they could have let guests know before their arrival instead of us driving round and round trying to find a route to the hotel. We were a group of 4 in 2 cars driving from Northern Spain through France to the UK. We stayed in hotels San Sebastián, Bordeaux, Saint Amelia (chateau) Vanes, and Honfleur staying in hotels everyone of which were superb but whilst the bed was very comfortable that was the only positive about this hotel in Angers.

The staff were very friendly, the accommodation comfortable and the hotel is perfectly placed to enable a visitor to explore Angers. Breakfast was excellent but the dinner menu too heavy for our taste.

I stayed to catch an early train in the morning. Perfect location across from the train station. I stayed in the single room and it was very clean but not much of a view but sun did come in. Black out curtains as well. Looks like a recent renovation.There was an elevator for my large suitcase. Staff was friendly. Resto/ food options nearby. Internet worked fine while I worked on a small desk. Lots of plugs. I would stay again.

Small hotel located across the street from the train station. There is a large parking garage next to the station for your car and you can unload your car directly in front of the hotel before parking it if you pull partially up on the sidewalk. The location is good- only a 10 minute walk to reach the historical areas. The reception area is small as is the breakfast room. The hotel has a lift but only 2 of the seven rooms on the first floor are directly across from it. The other 5 rooms (like ours) were accessible only by the stairs although the reception staff were helpful in carrying luggage. The room was very small but clean. There is only a small rod available to hang clothes. Bedside “stands” were a 4x6 inch shelf. There was a power outlet only under one of them. There was a very small desk with 2 outlets- if you unplug the coffee maker. However the light over the desk was by far the brightest we had on our trip and greatly appreciated. The bathroom was also minuscule but had adequate storage space around the sink and a small shelf for toiletries. The shower was powerful but cruise ship sized. They supplied shower gel from a wall mounted dispenser. Surprisingly they provided a box of facial tissue- none of the 4 star hotels we had stayed in prior to this had tissues. Getting to the toilet took a bit of contortions but it worked well. The breakfast was pretty basic- a choice of breads and pastries, two cheeses and some meats, yogurt, fruit, two cereals. They had a hot water bath if you wanted to boil eggs. Coffee was just a pot of American style coffee - no French coffees were offered. The staff was friendly and helpful. This simply is basic no frills accommodations- good for a one night stopover but too small to tolerate for longer stays.

The hotel is conveniently close to the central station, and a large public garage is sandwiched between the two, which the hotel provides a modest discount for. We were given a complimentary upgrade for our 2 nights to an executive room – which was OK but nothing special. The bed had a comfortable memory foam mattress, there was a safe, a fridge stocked with expensive drinks we always ignore and a bathroom with separate WC. The shower though spacious, was a bit pathetic. The hotel is a 10-minute walk from Angers Castle and the old town. We balked (as we usually do) at paying €19 for breakfast as we never make good enough use of it, but they do provide a simpler version for €8. We've taken to finding a Paul bakery in town and having a better breakfast there for less than hotels demand.

A lot of positive points. First, the greetings, the kindness, the availability and the advice from my host. The simplicity for the transportation with Jalla ( Again, a big thanks to him for bringing me everywhere! ). Also, the beauty of the spot, really calm, spacious, and a quality bedding. The three-filled garden. The pool is really appreciated. Finally, the greatest quality of the food. Some delicious dishes and really copious. A superb marrocan cook culture with a lot of different dishes cooked with heart, and trust me you can feel it. I really recommend this guest house and I will probably come back again as soon as possible!

Je suis extrêmement déçue par l'attitude de cet hôtel. Ayant fait une erreur de réservation, je les ai informés immédiatement (en moins de 12 heures) et plus d'un mois avant mon séjour. J'espérais qu'ils feraient preuve d'un minimum de compréhension ou de flexibilité, mais j'ai reçu une réponse sèche et peu constructive, me rappelant simplement que j'avais choisi un tarif non flexible, sans aucune considération pour ma situation. Je me retrouve à payer près de 200€ alors que nous n’irons pas dans cet hôtel et qu’en un mois ils vont très probablement relouer les deux chambres. Le manque de dialogue et d'empathie dans leurs réponses est surprenant et regrettable pour cette enseigne qui est sensée être de qualité. Je comprends que les politiques d'annulation existent, mais un minimum de service client aurait pu améliorer cette expérience. Je déconseille cet établissement à toute personne cherchant un service respectueux et à l'écoute.