Hotel berhampiran Olson Park, Ann Arbor

I stayed here 7 days, it made me felt like a home. Everything is good. Nice stuff and clean area. It’s very convenient to go everywhere. Nice coffee room but I wish when I come back next time the hotel could provide breakfast.

距離briarwood mall很近，附近有公交車，住宿環境比較衞生乾淨，就是早餐很一般

Old style hotel still using actual steel keys for the rooms instead of plastic. Room was comfortable and location was good. Good value for the money. Close to Trader Joes and several other restaurants and couple of miles from downtown Ann Arbor Biggest negative is shower water temperature can surge and drop rapidly, probably when someone flushes toilet nearby. Breakfast is free and worth about what you pay for it. Biggest annoyance is hassle of needing wi-fi code that changes late at night every Sunday...after office closes.

We had such negative, disappointing experience at this hotel, from our check-in to check-out. As we had power outage, we decided to stay at this hotel. On Internet it said $155 for the room with two queen size beds. My husband called and made a reservation. Upon arrival we were told that there’s no room so we had to wait for a while. The front desk staff called my husband loud (she said “Smith!!”, not “Mr. Smith”) and we were offered a room with only a dim desk light working. The lights in the bathroom and bedsides didn’t work. Later, they explained that the electric company put a limit on their electricity use. We were told to use “the flashlight on your phone” to take shower. The room was cold no matter we set the temperature higher and not so clean (tired). At check out, nobody was present at the front desk. I waited for 10 minutes and a staff came out reluctantly. She charged us $240. I asked her why and she said “because we didn’t have full electricity”. We are very disappointed because this hotel basically took advantage of those of us who needed a warm, lit place to stay during a power outage by charging $100 more that their usual price. The quality of the service and their hygiene standard were disappointing. My husband called Hilton customer service afterwards, but they were not nice nor understanding at all, transferred the call multiple times over 30-40 minutes. We have been a Hilton honors member but we will switch to Marriot. One last note: when we were waiting to check in, a homeless person with lots of paper bags came in casually, grabbed a paper cup in the breakfast room across the front desk, attempted to get some coffee from the dispenser. He put his cup back when he realized that there’s no coffee left. There were two staff at the front desk and one cleaning staff close to him but they really didn’t care, it appeared that this person was a frequent visitor.

I think the concept of this hotel is great. I love the idea of a calm place where you have the space to stretch on an exercise mat in your room. I loved the hot tub, it was wonderful. The size of the room was nice and the location was very convenient. The staff was lovely, very friendly and helpful. A few suggestions to make it nicer, and why I didn't rate it higher are the following: the windows were very thin and the room was near a busy freeway, so we could hear cars zooming by, and it wasn't relaxing to lie in bed. It would have been nicer to soundproof the windows more. The refrigerator did not make anything cold, just cooler than room temperature. The restaurant was out of the one vegan meal, and there was only one person working the register, and cooking. I went once, and decided to leave before placing my order because they could not accommodate my dietary needs. I ended up going to a lovely nearby restaurant for the duration of my stay. I did like the fact that the meal was not included in the price, so I didn't lose any money when I chose not to eat on the property. The lobby also had a TV blaring abrasive cartoons some of the time, which also did not fit the theme of a relaxing environment. It would be nice to have calming videos of nature or something, to set the ambience when guests pass through to go to their room. Oh, one last thing that bugged me. There was no water in the room, only tiny plastic cups. The lobby had nicely infused water, with the same tiny plastic cups with no lids to put the water in, which made it difficult to drink more than a couple of sips. It was not portable, so I had to go buy bottled water in the store. Most hotel rooms have some bottled water in the room. I don't think I would choose to stay again, but I do love the concept, I just wish it was executed better.

住吐了都要，但是確實非常好

Very good and nice hotel. Big big room

We had a challenging situation that was handled above and beyond what we expected. Isaiah, at the front desk, took the time to listen and understand. He spoke with the manager and got back with us. The customer service and helpfulness was top notch. I would highly recommend this location and the friendly people.