Hotel berhampiran JD Sports, Antwerp

Warm welcome. Nice clean & modern reception / rooms / bar. Bedrooms adequate size, clean, crisp white linen on comfortable beds. Smallish, but brand new shower room. Good quality 'pod system' coffee machine. Nice quality free toiletries. Not a lot of space for sitting / chilling and the bar shut at 8, but not a major issue as places to eat and drink til midnight within 50 yards, yet still quiet.. Three stars and better than the ( rubbish ) four star we left in Brussels. Would recommend this hotel

The location was perfect for us. There were the train station, metro lines and buses just next to the hotel. The room was spacious. Beside that, our room was not really clean... We found paper on the floor when we entered the bedroom upstairs, the cups and mugs were dirty (there was dried toothpaste at the bottom of them) and the cap of the bottle of water, which was complementary, was apparently rust since the top of the glass bottle was all red/black. It's convenient for 1 night or 2 but I wouldn't stay longer.

Prettig verblijf gehad in het hotel. Het was schoon en netjes. Geen gebruik gemaakt van ontbijtservice. Als enig punt van kritiek was dat het gebruik van het parkeerterrein niet vooraf door de reisorganisatie was kenbaar gemaakt dat het Euro 19 per dag bedroeg. Uiteindelijk de helft betaald. Tevens was er op de kamer geen informatiebulletin over de voorzieningen in het hotel. (kluis/ontbijt/telefoon/verlichting/afstandsbediening tv/schoonmaak)

Right in front of Central station. Near to many restaurants and shopping. Love the breakfast spread as well!

Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!

This is a really a nice four star’s standard hotel with good breakfast and excellent service from the check in front desk, just 2 minutes walking distance from Antwerp central station. This area is easier for any tourist visiting the city centre of Antwerp and even the China town is nearby. If you have to travel from there to France or Netherlands or Germany, there are a good railway connection every 1-2 hours. Really suitable for backpackers or some relaxing plan holidays

I had the pleasure of staying at this hotel for a weekend getaway with friends. The check-in process was a bit long due to an issue with the visibility of my advance payment made the day prior. However, once this was resolved, we were treated to complimentary refreshment drinks in the check-in area, which were most enjoyable. The lounge and bar boasted a modern, chic design. Before booking this hotel I had read some reviews mentioning the loud music in the lift. This was no longer the case. I was a bit disappointed to find that DJ's were only present at the bar on Fridays. I did not have breafkast during my stay, I may reconsider on my next visit. The room was ultra clean, the bed was super comfortable. The overall experience was positive, and I look forward to my return.

Small, clean, affordable hotel located next to Central station. The room was basic but cute and comfortable. The beds were comfortable. We had a double bed with a twin bed bunk bed above which was perfect for our family of 3. There’s soap and towels, but no shampoo, hairdryer, kettle, or aircon. The window opens only a few inches, unless you get them to unlock it. We brought a portable fan, so that helped on such a warm day. There’s a Lidl supermarket next door and a cafe a block away. A couple blocks away is the diamond district with an interesting mixture of Hasidic Jews and middle eastern Muslim immigrants. The city is very walkable from here. From the station, the Meir is about 10 minutes walk and the Grote Markt is about 20 minutes.

I thought hard about giving this hotel a 3, but on balance think it is fair. In many respects it could score 4 but crucially the sound proofing and specifically the flooring to the bedrooms is inadequate. We were kept awake an hour the first night until the night receptionist kindly called the room above after midnight to ask them to remove their footwear / stop pacing. The second night closing doors above woke us briefly but then the third night there were comings and goings on our floor between several rooms around 3am for 45 mins and we heard it all. Hopefully the hotel will consider doing further works to mitigate this for future guests. Otherwise we found the hotel / bed comfortable, the mostly continental breakfast was fine (fresh juices, fruit, cereals, breads, meat / cheese & pastries) and the bar food did the job on the last night. Its a 25 min walk into the interesting / lively old town where we spent most of our trip, but reception will call you a taxi that costs around 15 Euros if that is too far or it is raining. MAS is worth a visit including the view from the top.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo