Hotel berhampiran Lotto Arena, Antwerp

Stayed that this hotel for one night with a friend and we were not disappointed. Check in was smooth and Khalid who checked us in was friendly, polite and professional throughout. He asked if we preferred a high or low floor and also checked that we wanted a twin room as booked. The room was very clean, with a view though the twin beds were very narrow but ok for one night. The bathroom was very clean, with fluffy towers and a powerful shower. Tea & Coffee were provided with biscuits and bottled water as well. Breakfast was as expected and we were given a breakfast slot when we checked in so all good. All the staff were professional and the hotel is adjacent to the Opera house and about 7 minutes from the main train station. The location is great as away from the noise and round the corner from the main shopping area. I would stay here again when I return to Antwerp and recommend staying here! .

Basic, very unimpressive stay, we arrived late and had a family room. A double + single for my teenage child. They must have given us the worst room in the hotel. The room was dark and dingy, window opened up to a brick wall not far away, and the single bed was placed in a tiny room not much bigger than the single bed. Very claustrophobic. In fact could have been used as a cupboard. My suggestion is to open up the room and remove the wall and move everything around. My child slept with me in the bed. I would not have expected her to sleep in that tiny boxed up area. It just did not feel nice. So all 3 of us slept in the double bed. We didn't have any spare pillows when I requested spares. We didn't have a shower gel either, and the bath towels were so small they didn't even wrap around you I was pretty disappointed and requested to be moved. They moved us the next day. The room had a double bed and a sofa bed. Well, I don't know which was worse. That sofa bed was so hard it was like sleeping on the floor. The breakfast was limited. They best day was Sunday, and we noticed each day that we had less on the buffet as the days went on. The cornflakes were stale. The pancakes miserable. No hot items other than eggs and beans. Just very basic. We chose this hotel because of the parking. However, because we had a big car, we were told it would not fit in the car park. Therefore, the only good thing that was good about this hotel was the location which is close to shops and restaurants and the train station. I did speak to the reception manager the next day and stated my points. She was polite and helpful. Took my points on board. However, I'm not sure if anything will be done about it! For a 4 star hotel and the money we paid per night I would expect more! I don't think I would come back again.

房間很大，一個房間有1.8米大床，和一個沙發床。酒店要求我給兩歲孩子定一個床。房間裏還有一個長條高桌子，配兩把高腳椅子，有微波爐、洗水池。大堂出門左轉的地下室就是ah超市。馬路對面就是安特衞普火車站。就是離古城要20多分鐘車程，地圖顯示騎車9分鐘。早餐不是很豐盛，不過有一個自助華夫餅機。

The least to say is that this hotel has known better days ... very long ago! The rooms are gloomy lit, furniture and curtains outaged, floorcarpet with numerous dirty spots, bathroom is extremely basic and the worst is the heating: I arrived in the room at 6 p.m. and the heating was off, temperature was probably around 15 or 16° - only after a couple of hours it was better, but though put on maximum, I hardly could get more than 18° during the night. Breakfast, for 23€, was spartan; scrambled eggs and bacon were cold.

Nice location, located right next to the train station. Walking distance from the shopping district. Also alot of food spots around.

De ontvangst was plezierig. We konden snel inchecken voor de spits. De medewerkers waren vriendelijk en behulpzaam. De kamer was schoon. Wel waren sommige meubels verouderd en toe aan vervanging (loslatende stoelbekleding en nachttafeltjes). De aankleding en kleur in de kamer en gang van en naar de kamers kan een facelift gebruiken. Voor een 4 ster hotel wat modernere aankleding en meubels verwacht. De kleur en aankleding beneden op de begane grond is modern en de kleuren zijn levendig en mooi. De rest van het hotel en restaurant kan een facelift gebruiken. Het ontbijt was goed verzorgd en lekker. Wellicht een idee om wisselend variaties in keuze te geven. Als je meerdere dagen in het hotel verblijft valt het op dat het aanbod elke dag zo wat hetzelfde is. Het verblijf was goed. Goede centrale ligging, dichtbij o.a. het treinstation en stad. Deze hotel is zeker een aanrader.

This is a really a nice four star’s standard hotel with good breakfast and excellent service from the check in front desk, just 2 minutes walking distance from Antwerp central station. This area is easier for any tourist visiting the city centre of Antwerp and even the China town is nearby. If you have to travel from there to France or Netherlands or Germany, there are a good railway connection every 1-2 hours. Really suitable for backpackers or some relaxing plan holidays

Prima hotel. Goede prijs/kwaliteitverhouding. Helaas was er geen parkeerplek meer beschikbaar. Ook een late-checkout (na 11:00) was niet mogelijk. Schoonmaak begon al vroeg en dat was goed hoorbaar. Helaas dus weinig kans om uit te slapen. FIjne douche en schone badkamer.

Location is great, and the lobby makes a very good first impression. However, rooms are quite outdated in terms of decoration and quality of furniture. Not necesseraly bad, but would expect more from a Hilton and those rates. For us it was very convenient to have underground parking connected directly to the lobby, as we needed easy accessible connection to our car for someone in our group. Restaurant Blend 23 is great, good food and service and a nice terrace overlooking the Groenplaats.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo