Pangsapuri di West Perth

1.入住很快，check out 也有行李储存服务很棒。 2.卫生很好，房間用品很新，两天會更換一次用品，实测这個時間間隔合理。 3.設施很棒，含了微波爐/天然氣烤炉/锅盤等茶杯碗碟一應俱全，但热水器是壞的，最後用了不锈钢烧的水。 4.环境很安靜，小陽台太適合吃早餐了🥣，周圍绿植充足，有停車位。 5.門口有貼紧急联係電話，哪怕前台下班了打過去也秒接，這點在西澳太珍貴了🥹🥹因為第一晚晚上7點我們就過了門禁時間但沒带上check in時取的大門密碼，前台及時接電的服务讓人感動。 6.ps.楼下雖然带餐廳，但完全不吵，住了4天。而且有機會一定要嘗一嘗，出品不錯，擺盤很好看。 7.走過去king park就幾百米，非常方便，強推 可惜忘了拍房間照，只拍了下面餐廳的

My family and I stayed at the Perth Mercure hotel and upon check in were told there was a bond for the room. We paid cash for the room and then was told if paying cash for bond it would be $100 dollars and $500 on card. We chose to pay cash. We were then told we still need to give our card so we did. After the transaction we were told a statement would be sent to our email. When we checked out we stated there wasn't a statement sent to us for our stay and how long before the return of our bond seeing as we paid cash. We were told 3 weeks. Wow we thought and carried on. 3 weeks later we called and asked what the go was as we never received bond not a statement and stated about the price of bond and what we were told as far as the price goes for card or cash. Because there was never a statement in the first place there was no record of a cash bond. In saying that we were then told that it was the other way around that is was $500 for cash to be paid on the bond and $100 for card. We were told something totally different. Because there was never a statement there is no trace of a bond paid in cash and are now out of $100. In final I was told that the employee had been working there for some time and would have never told us $100 bond and because there was no trace of it there would be no refund. Ultimately we were liars because the bond for cash in the hotel's procedure isn't the amount we paid and there was no trace of that payment being made in the first place. Won't be staying there again and will make sure to pay by card to avoid people making money off of my family and I. What a shame