Pangsapuri di Albufeira

I think this place is quite far from been a 5 star W service. The cleaning arrived around 6 pm and also we had a bad situation with the room cards (it stoped working on the 3rd night). On the other hand the room by itself was spectacular, big and bright. F&B service was good as well. To conclude - do not expect perfect work on reception but at least you can enjoy friendly restaurant staff.

Un accueil à la réception très chaleureux. La chambre est propre et il y a tout ce qu’il faut pour passer un bon séjour. L’hôtel est à quelques mètres de la plage et à 5min à pied du *****. Le seul bémol est l’insonorisation des chambres: on entend les voisins et passages dans les couloirs.

Apartment no. 40 top floor 4 flights of 8 stairs, sea view Last minute 2 night stay location short walk to the beach and the *****, 2 single beds, decent size TV (if needed) kitchenette small but has what you need (has small cups, I need a decent size mug of tea in the morning) also came with washing up kit, sponge cloth and washing up liquid Bathroom, has complimentary hand gel and shower gel (empty) stall, laundry basket very large mirror plus a close up shaving mirror, 2 small bath towels, 2 hand towels and bath mat, hair dryer ( didn't use it) £25 per night (march 9th & 10th) , bad points : only 3 pillows and thin bedding no blankets in room air conditioner need a good clean and rooms need repainting(paint around air con and fireplace flaking off) shower gel was empty

We stayed at NAU São Rafael Suites for five nights, and while the experience was okay overall, there were several issues that affected our stay. On the positive side, we were upgraded to a suite, which was a lovely gesture. The room itself was spacious, with bedroom including a sitting room and , two balconies, and a beautiful layout. However, the bed in the suite was extremely uncomfortable, causing back pain after just one night. As a result, we had to sleep on the sofa bed for the rest of our stay. We reported the issue to reception, and although one of the staff members said they would address it by adding something to the mattress, no action was taken. After multiple requests, I finally spoke to the manager—three days after my initial request. This delay was frustrating, as I was repeatedly told that the manager was unavailable until after 3 p.m. It’s unusual for a hotel of this caliber not to have a duty manager or supervisor available to address guest concerns promptly. When we finally spoke to the manager, we were offered a room change. However, since we only had two nights left, we decided to stay in the same room and continue using the sofa bed to avoid the hassle of moving our belongings. Unfortunately, the service issues continued. On our last night, housekeeping failed / forgot to clean our bedroom and the bathroom or replace the towels, leaving it in a dirty state. After a long day out, we returned to find no fresh towels and an unclean bathroom. We called reception, and while towels were eventually brought to us, the staff member seemed annoyed and did not apologize. When we later requested water, the same staff member returned with a noticeably irritated demeanor, which we found very unprofessional. Additionally, the bed sheets were not changed during our entire stay, which is surprising for a five-star hotel. On a positive note, the restaurant was excellent, offering a wide variety of delicious food. Most of the restaurant staff were friendly and accommodating. However, the lack of evening entertainment, even on weekends, was disappointing. Guests were left to entertain themselves, with no live music or activities provided. Overall, while the hotel itself is in a beautiful location with a great environment, it falls short of the standards expected of a five-star property. The lack of attention to customer satisfaction and inconsistent service left us feeling underwhelmed. I hope this review helps others in planning their holiday and provides feedback for the hotel to improve.

La ubicación y la playa que tiene es una pasada. Las habitaciones bien. La terraza si es con vistas al mar es muy chula. Y la piscina es una pasada también

Todo muy bien, lo mejor es la ubicacion donde se encuentra se sitúa en el mejor sitio de Albufeira en todo el centro alrededor de discotecas bares pares todo un lujo la zona después el desayuno muy bien pastelitos de chocolate fruta zumo esprimido beicon, el colchón súper cómodo tiene climatizador la habitación pantalla plana y balcón con vistas a todo el mello de la fiesta con cristales insonorizados todo un lujo volveré😃😃

We stayed 6 nights at room 122 for new year's day which was a one bedroom apartment. I wanted to change to 2 bedrooms but they were fully booked. On arrival, we noticed bathroom sink was leaking and fridge door wasn't shutting however staff sent maintenance pretty fast. Checking in was seamless, room was very clean. Towels were changed daily. Unless you go to pool everyday, no need to hire pool towels which was €20 deposit and €2 per towel to use. Indoor pool wasn't too busy. Outdoor pool was immaculate, actually the whole hotel grounds were looked after well. Sofa bed was bit uncomfortable but that's what happens when you sleep on sofa bed...it's never comfy! Kitchen has almost everything you need to cook for few nights. You will need to get dish washer tablets if you are using kitchen as there's none to start with. On site market was bit of letdown but a local Aldi is 5 mins walk. Uber is the easiest way to go around the town, although walk to nearest food court is only 20 mins. We didn't use their restaurants on site as 'sexy meat' restaurant which is 5 mins had one of the best steaks we 've ever had. Even weeknights they are busy, so book your table on Google. Some said staff were rude but we didn't think so for 2 dinners we had. Overall, quiet location close to The Strip(not recommended for little children), if we find good deals with easy jet holiday, will return in winter to get sunshine.