Pangsapuri di Vilamoura

I really don't want you to think I'm a moaner so will try to stay constructive. Hotel looks stunning on arrival, check in fine....quickly realised we got the room we paid for, which is fine but if you are an influencer upgrades are reserved for you. Everyone else take note! We were celebrating our 15th wedding anniversary and I tried to pay for an upgrade prior to travel but never heard anything. I 1000% recommend upgrading to anything above the tropical room, garden view as you go down one level from reception..the hall leading to your room is as dark and miserable as the room itself. There is a form for you to let them know what needs fixing in the room....I'm sorry for 5 star hotel and how much we paid to stay in the basement pretty sure they should check everything, i shouldn't need to tell them. The little mirror in bathroom was broke, light in wardrobe hardly ever worked and made a noise when it didn't but I didn't want to be inconvenienced by someone needing to go in. Found the room depressing when it was raining too. Now the Good stuff, indoor pool was good as long as you booked your hour slot and not allowed a minute over, food at breakfast was good....shame they couldn't have families one side of room...ended up surrounded by toddlers that just kept screaming. 👎 we ate out every night stayed on BB....I fully recommend this as there are so many amazing restaurants around the marina with great customer service and change of scenery. I note those that pay for more expensive rooms or the residencys or are influencers are treated amazingly. Maybe we should have complained more. Few mornings I had to get my own coffee as they make the staff do it but they are not attentive enough and were pretty mad when I got my own. Again maybe I'm too easy going. I've stayed in some amazing 5 star hotels in Croatia, Singapore and Bali and this was not my idea of 5 stars. Sorry! The staff are lovely, friendly, and cleanliness standards are really good. The cleaning operatives always go above and beyond. Shout out to those hard workers that keep the hotel running smoothly and your room spotless. One niggle, I had accidentally dropped my dressing gown in the bath so was taken with the towels. When I reported it to reception, they made me feel like a thief as they wanted to check with laundry...I just needed a new gown not my old one. The house keeping lady got it for me in seconds bless her so I tipped her there and then. Breakfast does not cater for Pescatarian or vegetarian as the hot food didn't include vegetarian sausages etc.

Service was brilliant, apart from when groups arrived and then we felt a bit ignored. Hotel is nice and spacious, and rooms a good size. The hotel did have a corporate, conference feel about it so it depends what you are looking for in a stay. Breakfast was great and plenty of fresh food. The free taxi to the Marina worked fine, although you had to book (and can only book on the day). The only times available, though, ware 11 am, 6pm and 7 pm, so we ended up using Ubers to get back in the evening. (between 5 and 8 Euros so not too bad). They don't have as many restaurants as some hotels so the marina is the easy answer for food. The onsite Thai restaurant was really nice and worth a treat one evening. Overall a nice weeks stay in the sun which is what we wanted.

Just back from another stay at this hotel. Yet again another fantastic stay as always staff are super friendly and nothing is too much trouble. Rooms are spacious and clean and the restaurant is very good, stayed half board basis again and the standard of the meals is excellent. Once again thanks to Tiago ,Pedro Liliana, Michelle and RIcardo for making it another great stay for me. I get asked why do I keep going back usually as a solo traveller....(9 visits now in 2 years) simple answer the excellent friendly and professional service that you all provide keep up the good work and thanks again

Have stayed in apartments across from hotel for last 10+ summers but have never stayed in the hotel. I organised a golf trip for myself and 3 family members and knowing area very well went with Pestana Vila Sol. It was definitely value for money compared to hotels in Marina. And have to say we are already planning 2025 as the hotel was fantastic, it met all our requirements. The gold deluxe room was fantastic with a great balcony. The rooms were cleaned every day, which was great. The staff at the hotel reception, especially the lads assisting with golf bags and lockers, were so friendly and attentive. They met us with a smile everyday!! Breakfast was very good with a great variety, especially the bacon!! Would definitely recommend the hotel. And if going on a golf trip well worth looking here, value for money versus Marina and free transfers to golf courses and furthermore lockers so that you don't have to drag clubs up to room each day. I am looking forward to returning in 2025.

Hotel mewah yang sangat bagus berhampiran dengan padang golf yang indah. Ia mempunyai bilik-bilik moden yang besar dengan pelbagai kolam renang yang sangat bagus yang terletak dalam persekitaran taman tropika yang sangat indah. Sangat baik bertemu. 3-5 minit ke marina dan pantai dengan Teksi/Uber atau hanya menaiki pengangkutan ulang-alik hotel. Alangkah baiknya jika mereka boleh menambah beberapa mi soya dan lumpia ke dalam sarapan barat mereka yang sangat lazat.

We have just returned from our stay in the apartments. As annual visitors I’m sorry to say this will be our last time in the Hilton as it no longer warrants a 5 star rating. 1) the apartments have become very dated and tired looking. Room 217 was just tired everywhere.. the bathroom door frames all boast with water damage, generally tired furniture and lots of tiles which are loose that every time you walk on them there is almost a crack! We also had ants and cockroaches in the apartment which is the first time ever we had seen this! Also in the bedroom the tv was unwatchable as it was all lines and clearly no longer functional 2) the cleanliness has definitely dropped.. rubbish lying on our corridor floor which remained for the week. Also when clearing the apartment on the last day we found someone else’s dirty sock under the bed 3) the apartments pool the jets no longer work and there is unsightly scum round the tiles… also the sun beds padding is dirty 4) the main Hilton pool also looking really tired with the rocks paint all peeling off 5) the toilets at the apartment pool are awful.. the floor is so dirty and on the last day we went to shower here in the ladies room to discover the shower head was snapped off and the cold tap unable to turn so no ability to shower the children in scalding temperature 6) some of the pool towels are only fit for the bin! 7) we went to the hotel bar one evening as it was the option for food(Tuesday) .. on sitting down I was told there was no children’s menu available? How in a family hotel can there be no children’s options? I had to buy the children an 18 euro burger and ask for it totally plain.. totally overpriced and not acceptable to not cater for children here 8) we were tortured with mosquito bites at the pool.. again never had this in all my years of coming here.. perhaps it’s a bad year but not pleasant All in all I have just found the whole resort has went downhill.. it no longer warrants to be called a 5 star and I don’t feel good value for money was here sadly!

Hi, we are looking to book this hotel for May next year, we are looking to book a twin room with a sea view on the marina side of the hotel, we enjoy sitting on the balcony in the early afternoon and wondered if anyone who has stayed could tell me approximately what time the sun comes on to the balcony? Apologies for having to rate the review when we haven't been but it would not let me proceed with my question unless completed. Many thanks in advance for any advice

Just back today from a fantastic 10 days at this hotel, felt from day one you got the personal touch, the gentleman at breakfast was lovely and polite offering tips about the resort and made us very welcome each morning. The room we had was fantastic huge balcony very clean bedding and the hotel decor was quirky with its bikes and nostalgia items, it proves that sometimes the smaller hotels try harder that was definitely the case here. The location is only an Uber ride to the marina costing and average of 5.00 euros plus you can get to most locations from this hotel. Can I thank all their staff for a very nice Portugal welcome xx Paul Marsden & Maria Barrow 24th September 2024