Hotel Mesra keluarga di Apia

My family & I recently had the pleasure of staying at this exceptional hotel, where the experience began with a warm and heartfelt welcome. Upon arrival, we were greeted with a beautiful mosooi lei, a lovely touch that immediately set the tone for a luxurious and thoughtful stay. The customer service throughout my visit was impeccable—staff members were attentive and professional. A particularly nice touch was the personal service provided to our rooms, where I was delighted to receive a serving of traditional Samoa chips, showcasing the hotel’s commitment to offering local and unique experiences. The breakfast buffet was one of the best I’ve ever encountered. With an impressive variety of fresh tropical fruits, local specialties, and made-to-order dishes, it truly offered something for everyone. It was the perfect way to start each day, and the quality of the food was top-notch. While the food was delicious, it’s worth noting that it was on the pricier side, but given the high quality and the beautiful setting, it felt justified as an occasional treat While most of our stay was flawless, there were a few areas for improvement. We did notice some hair on the bathroom doors, and unfortunately, there was a blood stain on the sheet cover. It’s clear that the cleaning team usually maintains high standards, but these small details indicate that a bit more attention is needed in certain areas. Despite this, the overall experience was still highly enjoyable, and I wouldn’t hesitate to recommend this hotel for its outstanding service and warm hospitality.

The facility was clean and modern, but the shower didn't drain fully leaving a slippery puddle away from the drain hole. Housekeeping wasn't consistent. On separate occasions the mirror was left wet, the bins unemptied, the towel unchanged and the bed not made up properly. The programmable safe didn't open once locked, and the key card had to be reprogrammed to give access to the room. Once, while resting in my room in the early afternoon, someone tried to enter my room but the latch stopped them. I quickly checked outside, thinking it might have been housekeeping, but no one was there except someone - a burly obese island man in singlet, shorts and jandals - walking quickly around the corner. I believe it was another guest who'd somehow gained access to electronic access cards, and who was raiding other guest's rooms. It was after that incident that my key card failed to work, and I had to visit reception to get it reprogrammed. The staff were generally courteous and kind, but really only going through the motions to fulfil their role. No one stood out as loving the work they do. The egg station couldn't make poached egg. That had to come from the kitchen, and they had to boil the water first and it was an inordinately long wait. In a previous visit to Samoa, at a hotel in Savai'i, the egg station had a pan with simmering water for poached eggs, and they delivered poached eggs as quickly as any other style of egg. I visited other hotels for events around Apia on this visit. I'm now open to staying at other hotels after this visit.