Hotel Princesa Parc

Les chambres il sont très mal chauffé nous avons passer 2 nuit sans chauffage avec mon enfants de 3 enfants je me suis plein au personnel il on dit on peut rien faire c’est lés chauffage automatique !!!!

Pues el hotel lo conozco de hace muchos años y me recibieron como cliente que he sido, nos dieron una buena habitación el la parte 5 estrellas, pero no por reservar a través de Tríp. Además reserve una habitación y luego allí me hicieron pagar una segunda persona, con un recargo adicional por mi mujer, y eso para mí es de mal gusto. Son ustedes unos mal quedas. La habitación que nos dieron no salía agua caliente y el desayuno aparte era para mí carísimo 18 e. Así que opté por bajar un solo día. Me dijeron que eran 9 e pero no fue así. El hotel está muy bien, pero llevábamos tiempo sin ir, pero creo que vamos a dejar de volver a ir, porque los intermediarios son poco eficaces, y van a ver a quien pillan de tontin

Excellent as usual, ‘this is the best place to stay in Arinsal especially if you are skiing, with the gondola a short walk away and super bars and restaurants in close proximity. Good facilities, excellent staff and great location. Highly recommended.

Good staff, but, 4 star accommodation and a 3 star experience. I first came to this hotel in 2012. Since then the hotel has started allowing people with a lower caliber and younger people stay here, people who lack self awareness and manners. Noise.... Loud talking, shouting from drunk guests late at night, for example 12am Sunday night. Rooms poorly soundproofed at door threshold, easy to fix. Upon arrival, No statement is given to guests regarding when quiet times are (e.g. 11pm to 6am). Spa rules state "no shouting", a spa experience is supposed to be calm and relaxing. Instead we shared the spa with 4 loud testosterone filled males in their 20s who were excited like they were at a water park, shouting, running, jumping and giggling like teenagers. A bus load of people arrived and completely blocked the reception, with 1 hotel entrance door not working. Staff doing well, but overun and needed more staff. Jacuzzi (15 euro per hour) in a state of disrepair, cut foot on a loose piece of sharp stainless steel. Waiting to hear about that one. Nice friendly staff and nice room, but focus of hotel is making maximum profit, at the expense of guests. Not recommended for couples anymore in my opinion, more of a family or school trip hotel. Massage 150euro for 2 people, 50 minutes. Massage was too weak and a waste of time and money. In a Massage they will usually ask you if the pressure is too soft or too hard, about 5 minutes in. Not the case here. There is a private proffesional massage business 5 mins down the road if you can book a week or two in advance (1 employee). Good rooms, good staff, good location. Poor spa condition, clientel and parking. Park for free in arinsal centre. The hotel would like you to pay at least 12 euros per day, even if you have already paid £165 for a night...

First time in Arinsal - I was blown away by the look of the hotel when we first arrived , I felt like I was real life in Virgin River :) Staff were lovely , room was immaculate and cleaned everyday . Great Facilities Gym , Kids Club , Restaurant's - Bars . Very Pleased .

I previously stayed at this hotel 5 yrs ago and it's gone down hill since then, staff don't care one barman was very rude the waiting staff requires proper training, ie cutlery fell on the floor and was placed back in with the clean ones chairs were lifted over my wife's head for other guests as she was eating, dinning room is very cramped, cheap cuts of meat very few desserts, our room was never cleaned properly we had to constantly ask for tea's and coffees and toilet rolls to be replenished, the quilts are feathers but have been washed and have large clumps in small areas and none in others, the shower had broken tiles and mould in it, flooring was cheap laminate that was badly chipped