We have been coming to this hotel for different events over the past few years and have not had any issues until our stay in December. We arrived at approximately 8pm on Friday night to check in, as we were running in the Santa Run on Saturday morning. Upon arrival, we were sent to our room - Room 808. When we got up to the room we checked out our “partial ocean view” which was clearly stated during the reservation process and my confirmation email… ✓ BOOKING DETAILS Hotel confirmation: xxxxxxxxxx Arrival Date: Friday, December 2, 2022 Departure Date: Saturday, December 3, 2022 Room Type: Berkeley Partial Ocean View Standard Room - Two Queen Be We were a little confused as we were clearly not at all on the east side of the hotel, so we went down and spoke to the front desk clerk. We asked why we didn’t get a partial ocean view room, when our reservation was for a partial ocean view room. His answer was that “it is either partial ocean, partial city or partial lake” – to which we were like “WHAT???” and showed him our email confirmation which clearly states “partial ocean view.” He literally just kept repeating himself and told us there were no more partial ocean view rooms and “that’s how the hotel works.” We chose that view because last year we had a perfect view of when people began lining up and the happenings going on down the block for the race. Anyway, we got nowhere fast with him and went back to our partial Pacific Ocean view room. It appears that the partial ocean view rooms are typically about $30 more per night than the standard “city” view room. So at the minimum, it would have been nice for him to offer us a partial refund on our reservation. He appeared uninterested and earlier was on the phone making faces to the person standing at the desk about the person he was on the phone with. Very unprofessional. We decided to give up that battle and address it later on. I emailed the management of the hotel on December 5th and December 12th Furthermore, we had a number of other issues with our room. The bathroom sink was clogged and would not drain from simple handwashing. The tub would also not drain until after the person taking a shower was out of the tub. Each of us was standing in three inches of water during our respective showers. Kinda gross. Also, on the subject of gross, the toilet seat was stained and discolored yellow. Other reviews here seem to mirror my experience...and it appears that my sentiments are very similar to many, many others. “The Front Desk Manager (Vincent) gave the same line about how views work to other customers who posted their reviews online.” It is a shame because its location is great - if not for all of the other issues, I would have stayed here again, but no thanks - that was the last time for sure.
Cemerlang
78 Ulasan