Pengguna Tetamu
20 Ogos 2022
The hotel has a fantastic swimming pool, large like a lagoon , however the pool bar that is located in the center of the pool is not fantastic , the opposite , very poor service not suitable for a 5 star hotel , not even for 3 star hotel. One day we asked to order in the pool bar and take the coffee to a table near the pool, the cashier told us to go where we want and they will come to us to take order , but they never came for an order …. There are places near the pool that waiters do not pass through , they do not care if somebody waits to give an order or other …. Another day some liquid (juice or coffee was fallen in the floor near the pool bar and a couple of times few customers asked the pool bar service to clean it , as it was very slippery and juicy , they said they will do it and other excuses but they never clean it …. They just left it there to dry from the hot weather ….. Hope the management does something to Change this , as hotel customers deserve a better service especially from the pool bar where we spend most of our quality Horus in our day
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