Pengguna Tetamu
18 Mei 2023
If only I could put more than 5 stars. I love Ozen so much—literally the city's favorite place. I'm lucky most of the time to be served by Rabiya and Dariya. Two most amazing ladies that I've met in the whole KZ. I've been to many other Ritz in the U.S. and some other counties. But here, is a totally different level. And 99% of it because of the amazing Staff. Rabiya is a professional that meets you with a warm smile and makes you feel so welcome and to be honest, must be the most valued worker of Ritz. And Dariya ensures that the food and drinks that are brought to the table are top-notch. She always suggests the best things to try. They did the most amazing thing that happened to me today: after learning that I'm moving to Switzerland for some time they printed the best places to try cheesecake in Switzerland (I usually order one there) and the history and ingredients of my fav drink that I order there. I couldn't believe my eyes. I was so touched and almost cried from the cuteness overload. On top of that, they wrote me a card - handwritten to mention everything above and that they appreciated my visits to their lounge. Tonight we also had an amazing waiter, Nurdaulet. I can't thank enough the marvelous staff of Ozen, the barmen, waiters, managers, the hostess, doormen, and chefs. The care, the love, and the trea**ent always make me feel a bit happier than when I came.
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