Hotel berhampiran KERUEN Souvenirs, Astana

Nice welcoming by the team, I had luck to have a room with window that can be opened to get some fresh air. Despite the renovation that was ongoing it was quite and comfortable stay. Location was fine for me as my business meetings were close to the hotel and at the hotel, in the lobby bar.

Плюсы: -потрясающий вид на город через панорамные окна (рекомендую для фотосессий😉, фото прикрепила) -чистота -наличие бассейна -расположение: в центре, до всего можно дойти пешком, идеально для туристов. Рядом трц, супермаркет. Минусы: -в моем номере была дверь в другой номер (есть на фото, позади кресла) о которой не предупредили. Через нее слышен был разговор и смех проживающих в соседнем номере. Как минимум надо о таком предупреждать, как максимум снизить номер на такой номер -72% растаявший СПРЕД вместо сливочного масла на завтраке! Это ужас для отеля такого уровня. -официанты не смогли подсказать как работает тостер, приклейте к тостеру краткую инструкцию -скажите официантам на завтраке что смахивать крошки на пол это не нормально, их надо аккуратно вытирать тряпкой и не на пол, причем крошки убирать из под солонок и перечниц тоже!

For the amount you pay for the stay the hotel is well beyond the expectations! The rooms are clean, perfect interior, tasty breakfasts. Relatively small rooms, but again for the price they request they are better than most of the hotels and apartments to rent. Nice sitting area downstairs. If you have some time before the flight, but don't want to hang out in the city with the luggage, you can sit here or leave your luggage. Nice and pleasing staff. Generally Hilton Hotels are the best hotels that I have experienced.

Приятное место. За адекватную цену комфортное проживание. Ремонт свежий, номер не убитый, заходишь и сразу ощущение, что за состоянием номерного фонда следят. Есть чайник, стаканы, кружки, пакетики чая (что очень приятно), холодильник. Бельё свежее, матрас удобный. Чисто. Администратор вежливая, при заселении сразу выдают бутылочку воды (но хотелось бы 2, при заселении 2 человек). На окне есть сетка от насекомых - это было очень важно для нас. Минусы - отсутствие лифта и месторасположение (за окном шумно). Только за это уберу одну звёздочку, тк владельцы, думаю, заранее понимали, что в таком здании идеального комфорта быть не может. Благо есть кондёр, и окно при закрытии наглухо блокирует шум, за это спасибо. Словом, если вы не против делать по лесенкам постоянный топ-топ, то рекомендую, здесь уютно.

너무 좋았습니다. 관공서가 많은 곳이라서 주위에 편의시설은 많이 없지만 안전하다는 느낌은 많이 받았어요. 그리고 시설자체도 안락하고 편안한 분위기여서 좋았습니다 ㅎ 다음에 또가야한다면 당연히 여기서 묵을거에요. 추천합니다!

Отель хороший. Можно было бы на этом и закончить. Если серьёзно, то замечаний, по большому счету, нет. Хорошие номера, очень располагающий персонал, вкусные завтраки. Внешне, чем-то неуловимо напоминает турецкие отели, но это субъективно. Рекомендую.

호텔이 시내 주요 관광지 옆에 있어 도보로 구경할수 있어 좋았구~ 호텔뒤 국립오페라 극장과 맛집 레스토랑 있다 오페라극장 도로 건너편 grill&bar 식당은 스테이크, 3층에 유가김밥에서는 라면 , 추천식당은 Peek a boo Korean street food 한식당은 메뉴가 다양하고 제일 마음에 들었다( 참이슬소주랑 맥주가 있음 )

We stayed here for 4 nights. The room was quite spacious and offered a nice view. There was a alcove with a table where coffee/tea/water (1 bottle) and a kettle were available. The bathroom had a bathtub with a shower. Issue 1: The strange thing was that the partition between the room and the bathroom was made of glass, and there was only one curtain on the bathroom side. There should have been two curtains. Therefore, a person in the bathroom could always be seen from the room. Issue 2: There was only one towel, one pair of slippers, and one bathrobe in the room, which is odd for a double room. After a complaint, we received a second set. The staff member looked at the curtain, shrugged, and left. After complaining again, we were promised that the curtain issue would be resolved the next day at 9 a.m. Issue 3: It was warm in the room, and we couldn't get the temperature lower than 26 degrees, while the outside temperature remained below 20 degrees all days. The next evening, nothing had been done about the curtain. And again, there was only one towel. The second pair of (unused) slippers had even been removed. After insisting, we were given another room, almost identical to the first but with two curtains in the bathroom. In this new room, it was again warmer than 26 degrees, despite keeping the window open all day and night. The air conditioning only provided warm air, which seemed intentional. On the third day, there was again only one towel. After complaining, a second towel was supposed to be brought, but this only happened after we complained again. Only on the last day did we receive two towels. The first bed slept well, the second bed was okay but quite hard. The location of the hotel is not great, just a bit too far from the center. There were only a few restaurants in the vicinity. Breakfast was okay, but at 7 a.m., not everything was available, and later in the morning, not everything was replenished. It was noticeable that the hotel in Almaty, from the same chain, was very good.

This hotel is well located in Astana. The rooms are spacious and clean and warm (luckily, because it was minus 25 outside) There is a pleasant lobby/bar, but the bartenders don't speak English. The reception is very good with skilled staff that speaks English very well. Especially Madiyar did everything he could to make our stay a succes! Thank you Madiyar, great job! The breakfast is moderate, quality is okay, staff unfriendly. The hotel says that there is a gym and pool, but this is a scam. The pool and gym is part of another neighbouring business and there is a whole procedure to get in there. in the spa/gym/pool they charge you for everything, even if you are a resident from the hotel: you have to pay for every step you take, every breath of air you take, you are charged. So the gym and pool is not accessible from the hotel unless you are willing to pay for every hair you lose on the ground. I can recommend the hotel (apart from the facilities).

This is a very new, clean hotel. Staff were friendly and helpful. Good buffet breakfast. Rooms are small, but attractive. However there is very limited shelves or storage space if you travel with more than basic luggage. We were there in April and could not control the room temperature that was uncomfortably warm even with the window open.