Hotel berhampiran Maria Zambrano Park, Asturias

Camas de 10, habitaciones limpias y espaciosas. Buena ubicación. El baño necesita un repaso. Pero el desayuno, horrible. Tortilla mal descongelada, café que no se puede llamar café, poca variedad en frutas y lácteos. Solo se salva el pan y si te gusta la fruta que toca. El personal muy atento.

El hotel, sus habitaciones y el personal de recepción son maravillosos y muy amables. La habitación es bastante amplia y muy acogedora. Pero, el servicio de limpieza ha sido bastante nefasto. Nos quedamos 3 noches, y el Segundo día tuvimos que alertar que nuestra habitación no había sido limpiada el primer día. La mañana en la que nos íbamos abrieron la puerta de la habitación a las 8:50h sin aviso ni disculpa dando un portazo y asustándonos ya que estábamos durmiendo y no teníamos que dejarla hasta las 12:00h. Lamentable la actitud del personal de limpieza, que lejos de disculp****, han negado esto, aún habiendo fotos de los indicadores de la puerta ( tanto del de hacer la habitación como del de no molestar), dejando a dirección pidiéndonos perdón en su nombre.

Hotel is very good, but I would not recommend the restaurant. Starter was excellent (3 langoustinas with carpaccio of viera). Then I had kind of steak, my husband had fabada asturiana. Both were not good, so we returned it after eating just a bit. We did not have to pay for this, which is OK, but like this it is not nice to go a restaurant.

San Esteban is a small city and look a little bit worn down. But the hotel recently renovated was a pleasant surprise. We spend two nights at the hotel and had dinner once. Service was very good and the staff did their outmost to help us. We had the menu of the day for dinner and the price quality ratio was fine. Breakfast was very good with plenty of choices. We stayed in one of the apartments so plenty of space, comfortable bed and a small table with chairs. Would definitely recommend the place.

The hotel as a whole is a beautiful place in a wonderful location. The first impression was great. Friendly and welcoming check-in. However, once details come up and they are not resolved, it becomes annoying. Rooms lack basic amenities like tissues, cotton buds, cotton pads, nail file (amenities that are standard in a 5 star hotel). The same room types, which cost exactly the same per night, differ in the amenities that are available in some and not in others. We have 3 rooms of the same category. For example, there is full body mirror in room 203. But a mirror in room 202. (Same room type.) There is a long full-length mirror in 203 and 103 and there is none in 202. There is also a coffee maker in 202 but not in the other 2 rooms.. these are small insignificant details. The biggest problem is not the lack of amenities but the lack of attention because there is not enough staff. It's really a ”one man show”.... In the F&B areas. At the reception... no one answers the phone when you need reception and the coffee at breakfast only comes after breakfast has already been served... feel sorry for the poor staff, they are overworked. However when you need something done in the room... you can call and call, they might apologise but no other solution is given other than a room move. Which on a holiday is not very practical. The bathroom blinds in room 202 are damaged, no one even tries to fix it. In room 203 the windows do not open (faulty) maintenance does not check the condition... only solution is a room move... it would be nice for at least a gesture of finding a solution... I hope the people in charge read this because the place is beautiful, it has a lot of potential and it would be nice if other future guests could enjoy it and not be annoyed by small details that add up and become a burden during the stay.