Hotel berhampiran Mesa con sillas RiegoLlano, Asturias

The hotel itself is stunningly beautiful! The staff are very accommodating and pleasant. Notably, Lara Gonzalez in the restaurant always had an incredibly wonderful smile and made sure everything was perfect for each and every meal! She is a gem! The only cons of our visit were the following: The room, along the roadway side of the hotel, was uncomfortable due to the incessant roadway noise from passing cars, trucks, buses, etc... It was not just a momentary annoyance, but all night long. Sleep was very difficult. I would highly suggest a room in another location of the hotel. Next, the spa services, namely the massage left a lot to be desired. I attempted to book a more deep tissue massage yet the staff did not book it and suggested a lomi lomi massage instead. By the time I responded to their email and stated I preferred the deep tissue massage it was no longer available. My continued requests to the therapist to provide a firm massage were met with no change in the experience. Regardless, it was a pleasant relaxing massage, although not what I was seeking. To make the experience worse, the spa had an unbearably strong sewer smell in the massage area which was overwhelmingly horrific and a major distraction to any relaxation. I would book the hotel again, but request another room, away from the roadway and I would NEVER book any spa service with them again.

The hotel as a whole is a beautiful place in a wonderful location. The first impression was great. Friendly and welcoming check-in. However, once details come up and they are not resolved, it becomes annoying. Rooms lack basic amenities like tissues, cotton buds, cotton pads, nail file (amenities that are standard in a 5 star hotel). The same room types, which cost exactly the same per night, differ in the amenities that are available in some and not in others. We have 3 rooms of the same category. For example, there is full body mirror in room 203. But a mirror in room 202. (Same room type.) There is a long full-length mirror in 203 and 103 and there is none in 202. There is also a coffee maker in 202 but not in the other 2 rooms.. these are small insignificant details. The biggest problem is not the lack of amenities but the lack of attention because there is not enough staff. It's really a ”one man show”.... In the F&B areas. At the reception... no one answers the phone when you need reception and the coffee at breakfast only comes after breakfast has already been served... feel sorry for the poor staff, they are overworked. However when you need something done in the room... you can call and call, they might apologise but no other solution is given other than a room move. Which on a holiday is not very practical. The bathroom blinds in room 202 are damaged, no one even tries to fix it. In room 203 the windows do not open (faulty) maintenance does not check the condition... only solution is a room move... it would be nice for at least a gesture of finding a solution... I hope the people in charge read this because the place is beautiful, it has a lot of potential and it would be nice if other future guests could enjoy it and not be annoyed by small details that add up and become a burden during the stay.

We have been coming to Spain for over 27 years and during this time we have stayed in some good hotels and some where we have questioned the 5 star rating. Our tour of Northern Spain concluded with 2 nights in Palacio de Luces which is possibly the best hotel we have ever stayed in across Spain. There has clearly been huge inves**ent across all areas. Our room was immaculate and the quality of furnishings surpassed many of the 5 star hotels we have stayed in. The views from the public areas are stunning,made more impressive by the floor to ceiling glass screens. We would normally dine out but having sampled the restaurant on our first night we rebooked for a second night. The food was superb and the staff all took real pride in delivering great service. Last but not least the spa area looks like it was built yesterday. It is immaculate, peaceful and a wonderful addition for guests tired after a day exploring the local towns which are very hilly! ( comfortable shoes are a must). Thank you to all the wonderful staff. Your hotel is an absolute gem which we are delighted we stumbled upon.

Lo primero es que el hotel está en un magnífico sitio, soy minusvalido y voy en silla de ruedas el hotel está totalmente adaptado para nosotros, la habitación es muy amplia y permitirme decir que muy bonita, el servicio de limpieza estupendo, los recepcionistas excelentes muy amables y resolutivos, la comida muy buena. En mi primera experiencia en este hotel ha sido maravillosa y seguro que volveré a él. Recomendable 100%

Muy buen hotel, piscina exterior muy buena, fácil aparcamiento está a 5 minutos en coche del centro se puede ir andando sin problema, habitaciones modernas e impecables, buen trato de los trabajadores, volveré seguro