Hotel berhampiran Pico Cuvicente (2015 m.), Asturias

The outstanding feature of this Parador is the stunning views of the Mountains of the Picos de Europa. Our room had a huge, glazed Spanish Balcony which looked out directly onto the mountain peaks just a short distance away. Beware, however, that the lift does not go beyond the first floor and reaching our room entailed a further three flights of stairs, totalling 25. The staff, who are very pleasant and helpful, were eager to help us with our luggage on arrival but less keen the next morning, when they were busy with check-outs. As at most paradors out of season, there does not appear to be much in the way of staff beyond those directly engaged in reception or the bars and cafeterias. The temperature was unusually cold for Spain (about 15C). The rooms are provided with heating (This is the mountains, after all! ) but it did not come on until 7.30p.m. When it did, it was very efficient. The food is average. There is a restaurant which has a good reputation just across the road but that was closed and the nearest town is some distance away. Private (not secure) parking.

Comprei um pack família para 2 adultos e 2 crianças com acesso ao spa e jantar incluído. O check-in só se realiza a partir das 15 h. Não recebi mais nenhuma informação específica do hotel. Fiz o check-in por volta das 17h e sou informada que as crianças só têm acesso à piscina a partir das 13h e com última entrada às 16h30, por isso já não podiam ir à piscina. A rececionista foi extremamente desagradável. Ocorreu uma grave falha de comunicação do hotel porque comprei um pack com acesso à piscina que não era possível realizar. Felizmente a rececionista que estava à noite não era a mesma e foi bastante compreensiva com a situação tendo permitido que usufruíssemos do spa em família no dia seguinte entre as 13 e as 14h30.

Vistas y ubicación únicas. Edificio con solera. Habitaciones amplias. Colchones cómodos. Comida y desayuno aceptable. En el desayuno poco espacio para servirte y que la gente pase. El estacionamiento es exterior y aparca cualquiera. Esto es una asignatura pendiente. Ya no es que no tengas sitio siendo huesped, es que hay semejante rotación de gente que aparca con prisas que es difícil no te den algún golpe de puerta. Definitivamente falta personal, son pocos y están para todo. La salida ”normal” del hotel es a traves de la cafetería y se sale a la explanada a nivel con la entrada a la cueva de la Virgen y la Basílica. El problema es que cierra a las 19:00 h. y si vas con gente con problemas de movilidad, que no pueda usar escaleras, no queda otra que bajar a la planta de recepcion POR LA CARRRETERA y de noche. Es urgente que pongan una salida, paralela a la cafetería, directa a la citada explanada. Hay otra pequeña cafetería o pub, que abre a las 18:00 horas, atendido por personal de recepción. Resumen: estancia agradable y poblemas fácilmente solucionables y sí, más personal, por favor.

The hotel as a whole is a beautiful place in a wonderful location. The first impression was great. Friendly and welcoming check-in. However, once details come up and they are not resolved, it becomes annoying. Rooms lack basic amenities like tissues, cotton buds, cotton pads, nail file (amenities that are standard in a 5 star hotel). The same room types, which cost exactly the same per night, differ in the amenities that are available in some and not in others. We have 3 rooms of the same category. For example, there is full body mirror in room 203. But a mirror in room 202. (Same room type.) There is a long full-length mirror in 203 and 103 and there is none in 202. There is also a coffee maker in 202 but not in the other 2 rooms.. these are small insignificant details. The biggest problem is not the lack of amenities but the lack of attention because there is not enough staff. It's really a ”one man show”.... In the F&B areas. At the reception... no one answers the phone when you need reception and the coffee at breakfast only comes after breakfast has already been served... feel sorry for the poor staff, they are overworked. However when you need something done in the room... you can call and call, they might apologise but no other solution is given other than a room move. Which on a holiday is not very practical. The bathroom blinds in room 202 are damaged, no one even tries to fix it. In room 203 the windows do not open (faulty) maintenance does not check the condition... only solution is a room move... it would be nice for at least a gesture of finding a solution... I hope the people in charge read this because the place is beautiful, it has a lot of potential and it would be nice if other future guests could enjoy it and not be annoyed by small details that add up and become a burden during the stay.