Hotel berhampiran Ruta de los Arrieiros, Asturias

The hotel as a whole is a beautiful place in a wonderful location. The first impression was great. Friendly and welcoming check-in. However, once details come up and they are not resolved, it becomes annoying. Rooms lack basic amenities like tissues, cotton buds, cotton pads, nail file (amenities that are standard in a 5 star hotel). The same room types, which cost exactly the same per night, differ in the amenities that are available in some and not in others. We have 3 rooms of the same category. For example, there is full body mirror in room 203. But a mirror in room 202. (Same room type.) There is a long full-length mirror in 203 and 103 and there is none in 202. There is also a coffee maker in 202 but not in the other 2 rooms.. these are small insignificant details. The biggest problem is not the lack of amenities but the lack of attention because there is not enough staff. It's really a ”one man show”.... In the F&B areas. At the reception... no one answers the phone when you need reception and the coffee at breakfast only comes after breakfast has already been served... feel sorry for the poor staff, they are overworked. However when you need something done in the room... you can call and call, they might apologise but no other solution is given other than a room move. Which on a holiday is not very practical. The bathroom blinds in room 202 are damaged, no one even tries to fix it. In room 203 the windows do not open (faulty) maintenance does not check the condition... only solution is a room move... it would be nice for at least a gesture of finding a solution... I hope the people in charge read this because the place is beautiful, it has a lot of potential and it would be nice if other future guests could enjoy it and not be annoyed by small details that add up and become a burden during the stay.

We have been coming to Spain for over 27 years and during this time we have stayed in some good hotels and some where we have questioned the 5 star rating. Our tour of Northern Spain concluded with 2 nights in Palacio de Luces which is possibly the best hotel we have ever stayed in across Spain. There has clearly been huge inves**ent across all areas. Our room was immaculate and the quality of furnishings surpassed many of the 5 star hotels we have stayed in. The views from the public areas are stunning,made more impressive by the floor to ceiling glass screens. We would normally dine out but having sampled the restaurant on our first night we rebooked for a second night. The food was superb and the staff all took real pride in delivering great service. Last but not least the spa area looks like it was built yesterday. It is immaculate, peaceful and a wonderful addition for guests tired after a day exploring the local towns which are very hilly! ( comfortable shoes are a must). Thank you to all the wonderful staff. Your hotel is an absolute gem which we are delighted we stumbled upon.

Lugar muy acogedor, ubicado muy próximo al centro de Oviedo. Un apartamento muy agradable, espacioso, con pequeño espacio entre baño y habitación, cocina cerrada con todo lo necesario para hacerte lo que necesites. Admiten mascotas y te dejan puesta una sabana en el sofá para que el perro pueda estar y no manche. Muy atentos con lo que puedas precisar. El aparthotel debajo dispone de aparcamiento aunque no lo gestiona la empresa del aparthotel te dan todas las facilidades, incluso se accede del parking a la recepción directamente.

Buen hotel el con muy buena atención, limpio, con aparcamiento y tranquilo a pesar de estar cerca de la autovía. En mi caso, fui en grupo y solicitamos una habitación más para re ubicarnos porque al final venía un viajero más, más tarde que el grupo, y no hubo problemas, es más nos querían mandar a la camarera de planta por si las camas estaban deshechas, ya que nos habíamos tumbado después del viaje. Un detalle esas pequeñas cosas. Habitaciones renovadas y buen buffet desayuno.

A fabulous building left from the hand of God by the town hall. You will enjoy excellent rooms, views (if there is no fog) good - depending on the room-. I understand that the location is not central, but Oviedo is not a big city, and in a short time you are anywhere, on foot. What is a pity is that the building has not been turned into a tourist destination (France or Italy would put it in the guides), leaving it to wither in isolation. We already know that Calatrava does not finish a work without anger, and the promise that the cover would move was not fulfilled. But the building is spectacular. The downside, without a restaurant in a hotel of such category, forces you to make plans away from it. People, room, cleanliness. Good Elevators should improve, bootlenecks occur. Place, not centered, but you can walk to the downtown in 10'