Hotel berhampiran Catholic church of the Recoleta, Asuncion

Let me start with the pros about this hotel. It is in a very good and secure location near restaurants and shopping. The rooms are spacious and clean and the beds are very comfortable. The staff is friendly and accommodating. There is a nice swimming pool on the top floor and a fairly well-equipped gym as well. There is a spa where you can get a good massage for a reasonable price. The hotel restaurant, Tacuare’e, serves excellent food and the service is top notch. The breakfasts have a fairly good selection of food, but it literally never changes. It is the same thing every day. It would have been nice to have a change since we were there for three weeks. The coffee is awful and you are charged extra for cappuccino, etc. Now let me talk a little about some of the cons. This is what I would call a minimalist hotel and I really should write minimalist in capital letters. The lobby is plain and boring and the rest of the hotel follows its example. The walls are white and literally devoid of any color or decorations of any kind – no pictures, nothing. That goes for the rooms as well. There is nowhere comfortable to sit in the lobby either. They have what looks like oversized mattresses that rest on the floor and are up against the wall, but there are no back rests. They look cheap and believe me, they are uncomfortable. Speaking of uncomfortable, the rooms have very little in the way of furniture – a small desk with a chair and another chair that is not only hard, but extremely uncomfortable. The closets are small with very little shelf space and there were only 4 clothes hangers. There were no drawers to store clothing. There was nowhere to place luggage and we came with a lot. Although the bathroom was clean, it smelled. It was the first thing we noticed each time we came into our room. Although the hotel tries to be accommodating, it needs significant improvement. We often had to ask multiple times for things we needed before they finally appeared in our room: extra hangers, something to put our luggage on, etc. Housekeeping was often slow and our room was not cleaned two times during our stay. And finally, according to the rules for 4-star hotels, one bottle of water per guest should be provided free of charge. The only water was in the minibar and we were charged for it. Although we enjoyed our stay at the hotel, we probably won’t be going back. There are other more attractive options in the area.

We spent two days here after a week in the countryside. We were recognized as Spire Elite and upgraded to #601 as I requested because it has a view of the river. The room was spotless, comfy bed, large tub with a walk in shower. Huge selection of channels on the tv. Large swimming pool on five. The water was cold but clean. The club lounge is closed so breakfast was in the street level lounge as well as happy hour. Few guest because of the quarantine. Aureliano checked us in and the other ladies at reception were always helpful, I would recommend this hotel to anyone and we will stay here again when return. They take Coveid precautions serious.

My goodness. No clue where to start. I stayed here 20 years ago the last time and absolutely nothing has changed until today. Mud and dirt everywhere even inside the public hallways, the elevator not working, breakfast was good but cramped. Staff couldn’t even say good morning (in Spanish), rooms are in dire need of pairing and renovation. Dirty walls, stained furniture, missing lightbulbs. No soundproofing whatsoever, bathrooms straight out if 1970. cramped and cluttered decoration out of someone’s worst nightmare. My goodness what a disappointment. Four stars? Not even 1. Tje only good thing was the area which is one of the best of Asunción. This hotel is a bad example of how a hotel should not be: old, neglected, dirty and cramped with cheap , noisy tourgroups that yell loudly all night. Pay a little more and get the Los Alpes or Le Pelican next door. Don’t ruin your vacation in this fantastic country by staying in a pocilga run by greedy , unscrupulous individuals without morals.

We checked in and were given a room at the front. We had been up since very early in the morning and were tired by early evening but the room was very noisy due to a nightclub next door. We went to reception and asked the man on the desk to be moved to a quieter room - he told us the hotel was full and there were no rooms available. He really wasn't interested in what we had to say. We went back to the room and tried to sleep but the noise carried on until almost 6am. The room was also very shabby, dirty and run down. In the morning we went back to reception and a very helpful lady not only gave us the choice of rooms but also upgraded us to a suite. This room was at the back of the hotel so very quiet and very large; however the room was very grubby and run down- the net curtains were filthy along the bottom and the bed covers had stains on them. Swimming pool area is fine but only about half a dozen sunbeds and no shades for them though there are some tables and chairs to sit at. Breakfast was good. This hotel has the potential to be a lovely hotel but it needs a lot of upgrading and cleaning - they also need to get rid of the man on reception as he really isn't interested in the customers who are paying his wages.

The Palmaroga Hotel is my favorite hotel in downtown Asuncion. The historic building has been beautifully restored, the rooms are elegant and comfortable, the rooftop terrace with its poo and view is wonderful, and most importantly the staff are exceptional. The people who work at reception and at the door are always ready to greet guests warmly and to provide friendly and authentic service. The hotel has a good restaurant on site, a steakhouse next door, and is walking distance from many other excellent dining options. Within walking distance to all major points of interest in the downtown area. 10 puntos!

Cuando hablo de atención al cliente en mis clases o mis consultorías, me refiero a estas cosas Comienzo por decirte que me hospedé en Asunción desde el 4 al 6 de abril El dia 5 fui a desayunar y dentro de las opciones disponible había un plato que me llamó la atención: unas albondigas. Las probé y realmente estaban exquisitas (se parecían a las que me hacía mi madre cuando era pequeño, hoy tengo 66 años ya). Cuando se acabaron una señorita se encargó de reemplazarlas por otra fuente y cuando pasé junto a ella cuando lo hacía, la felicité por el sabor y la calidad de las albóndigas. Lo cual agradeció. Al día siguiente me volví a dirigir a desayunar deseoso de seguir degustando las albóndigas pero para mi sorpresa no había (el hotel cambia el menú periódicamente). De todos modos todo el desayuno estuvo exquisito, claro. Cuando me retiré, al pasar por el lobby, estaba la señorita del dia anterior junto con la recepcionista y le comenté que no había podido repetir las albóndigas porque no estaban disponibles. Ella se excusó y me explicó lo de la rotación del menú y me dijo, con una sonrisa, que seguramente en mi próxima estadía podría volver a comerlas. Salí a hacer mis cosas y volví para almorzar en el hotel previo a mi check out. Elegí un plato para hacerlo. Estaba almorzando cuando se me acerca el mesero con un plato y con una sonrisa me dice ”Señor, esto es cortesía del hotel y de la chef”. Agradecí y miré de qué se trataba no sin cierta sorpresa, dado que tampoco soy cliente habitual como para merecer esa atención. ¿Qué había en el plato?: Sí, mis albondigas!!! La señorita que he mencionado en varias oportunidades, era la chef de nombre GUADALUPE AGUILAR, quien con una sonrisa me miraba detrás de la barra y luego volvió a sus quehaceres. ¡Me quedé con la boca abierta!!! Felicito a Guadalupe por su gesto, felicito al Hotel por confiar en personas como ella. No tengas dudas que esa experiencia la comentaré en todos los ámbitos en los que tenga oportunidad, ya sea en mi círculo de conocidos, en mis clases de la universidad, en mis conferencias, en charlas con mis clientes y seguramente también en mi blog como un gran ejemplo de lo que significa la atención al cliente. Si en el mundo hubiera muchas más personas como Guadalupe Aguilar, no tengo dudas que sería un mejor lugar para vivir. Me parece que es una historia que merece llegar a tus oídos. Porque no es casual que la gente tenga esa actitud. Alguien le seleccionó, alguien quizás le habló sobre cómo lograr sacarle una sonrisa al corazón del cliente y todos merecen mi reconocimiento y felicitaciones. es el correo que le envié al Gerente General del Hotel Aloft de Asunción del Paraguay por una experiencia que tuve en el hotel fue una experiencia increíble, y eso que uno se llena la boca hablando de esto.. pero vivirlo (y recibirlo) es distinto