Palazzo Ferraioli - Hotel & Wellness

I don't know where all these good reviews come from. The hotel wasn't good and these good reviews mislead users like myself. There are 80 steps from the ground to the hotel.there is no transfer to amalfi.the hotel doesn't include slippers coffee maker or free water. Its too noisy at morning , there is a ring bell outside the hotel that rings every 15 minuets

Unfortunately there was a movie being filmed, so it was really hard to move in and out of the hotel, and all restaurants and shops were closed.

Just came back from our 20 year anniversary Eurotrip and our last stop was the Amalfi Coast for 4 days! Looked over multiple hotels and decided to stay here in Palazzo Ferraioli because of the amazing pictures and service reviews, and it did not disappoint at all. First, let me say that yes, there are stairs as everywhere in here, and it is part of the experience and charm of the Amalfi Coast, but what really stands out in this hotel is the service! Vincenzo, Daniela and Carlo and such a great group of people, always with a smile on their faces and ready to make your stay as great as it can be! First day we came tired from France, and just booked what I considered “the best massage I’ve ever had”. This is not your typical “Fancy Spa massage”, but a real massage from Daniela, that will wake up your senses and leave you ready for your whole vacation, just Amazing! Then Vincenzo at the reception, the guy is always happy, smiling and ready to tell you where to go, your best options for transportation, what makes sense and not, where to eat to avoid “tourist traps” etc, he was so helpful and attentive all the trip. And then you have Carlo, guy is just a “character”, typical Italian dude with a smile and such a customer oriented attitude that you just can’t keep quiet around him. Just to say, I didn’t even had the opportunity for him to carry my luggage, but even without that happening, I still needed to tip him, he made our stay a wonderful thing, and the best part, I got superb service from his daughter Enza in Palazzo Confalone in Ravello, what a coincidence! It’s a shame she is not working Ferraioli anymore, she is a gem. And I can’t forget Antonella in the breakfast, beautiful girl always with a smile on her face and makes the best Cappuccino ever, we had to go every day there just for her Cappuccino, even though breakfast was delicious! In summary, beautiful hotel, amazing views from room and Solarium, superb customer service and Atrani is in my opinion the best place you can choose to stay in Amalfi Coast. Short walk to Amalfi for Ferry transportation, but quiet nights for a real rest without the whole touristy vibe in the other towns. Thank you Vincenzo, Daniela, Carlo and Antonella for such a wonderful attention during our anniversary, we will be back!

The hotel is very nice and clean. Our room had a nice view. Their reception staff is very helpful. Carlo is a very pleasant and helpful gentleman. He is always smiling and willing to help the guests to bring up and down our luggage the almost 80 steps you need to take to get to the hotel. Call the hotel ahead of time and he will meet you down to help you with your luggage. The good thing about the steps is that we enjoyed all the delicious Italian food. We were able to eat everything we wanted since the calories were going to be burnt going up and down the hotel😃 The breakfast buffet is very good, it includes a variety of food and drinks. The girls working there are very attentive, helpful and delightful. We had a very good experience!

The hotel in itself is rather small, only elevator present only holds 2 people at a time and it’s available on the lobby floor, 72 flight of steps to get there. Don’t be fooled when in hotel description it says 72 steps to beach, it’s 72 flight of stairs with luggage. Instructions of getting to hotel where ok but omitting different ways to get there. For 2 ,50 euros we arrived by bus, hotel was willing to arrange private transportation for 80 euros per 2 people. When you arrive to meeting place on the beach, someone guides you up the 72 flights of stairs, he doesn’t help carry but then waits for tip when dropping luggage off in room. We did leave by ferry to Napoli, about a 2 hour boat ride which we took from amalfi. The hotel can arrange a golf cart to help with luggage at 60 euros, we did have a decent amount of luggage however we asked a nice taxi driver downstairs and only charged us 25euros to drop us at amalfi. One receptionist nicer than other , massage therapist very nice!

This hotel was a great location. I have seen other reviews which said that it was too many stairs and the elevator was small. If you've visited places like Greece, or others in the amalfi, this is the norm. However, once you catch your breath after climbing all those stairs, you are welcomed by a very friendly and helpful staff. I must mention to members specifically. First: Carlo was the absolute BEST!!!! BRAVO CARLO!!!! This hotel is lucky to have a person working for them who is always willing and at your disposal with all of your needs. PALAZZO FERRAIOLI, you are lucky to have him!!!!!! And 2nd: Chiara!!!!! I can't say enough about Chiara. From the start, she never stopped smiling and always so friendly. She was very patient with my poor italian. She was exceedingly helpful!!! Your hotelnis lucky to have these 2 specific employees. Please treat them well so they will still be here when I return!!!! The friendly staff, location, and customer service, are the reasons Id return to this hotel. Mercado Family! Stayed July 6-10 Room 302

I stayed here with my school for a study abroad excursion and wow it was amazing. Clean rooms, great service, amazing views, AMAZING breakfast. Easy access to a quiet beach in Atrani, but also a super easy walk over to the Amalfi. You really get a nice quiet andscenic place, but can also easily get to the hub of the Amalfi

We stayed here for 3 nights and enjoyed our stay here and the place as well was nice in Atrani. It is only a 10 min walk to Amalfi. The rooms were of a decent size and bathrooms weren't too bad either, providing you with the standard shower gels and hair/body washes, along with a hair dryer that was slightly better than the average hairdryers that barely dry. Our first night we had a hiccup - we were asleep and the fire alarm in our room went off! We do not smoke and had no electricals in - we still aren't sure what happened. It went off several times and the hotel staff apologised when we went down to complain. We still are not sure why it went off, and this was not since mentioned by any member of staff - not even a note or acknowledgement about our sleep being disrupted, which we were really disappointed about. Thankfully it was just the one night and it must have been a faulty alarm, however we were disappointed that nobody checked on us the next couple of days of our stay and didn't apologise for the inconvenience. Breakfast buffet had a nice selection of mostly cold foods and some hot items too, and we were able to request our coffee of choosing i.e. cappuccinos. A lovely selection of food to fill yourself on. It took us over an hour to find the place which was very tiring and stressful! Essentially do not follow google maps, When you find the route it is so straightforward. You need to go down to the beach level and you will come across a restaurant with "Palme" in the name. To the left of there is a small archway with a sign to the hotel - you just follow up the stairs. That is the only place that has the hotel sign posted. The hotel also has a spa with sauna etc however we were told it was an extra 80 euros to access the spa, so we decided against it. Overall, the hotel was nice, decent food, decent room sizes and nice staff.

Great staff and the spa experience was time well spent for a rainy afternoon. At the end of the stay we were told a memory foam mattress topper could have been requested...the delicate Canadians found the beds too hard. We also were told a porter to the street and to the ferry could also be arranged (for a fee). Money well spent after a weekend of stairs. One other° item was the temperature ° of the breakfast... wasn't hot enough for our tastes. Rooftop was lovely with drinks, olives and other menu items. Lovely.