Ulasan InterContinental Auckland, an IHG Hotel

這酒店比較適合商務出差，地理位置是亮點，但是房間內是沒有水的，要到電梯旁的飲水機去接水太奇葩了這個，其他都還好，但是這個價位沒有浴缸也是比較遺憾。前台有中國人還是很方便的。裝修就這樣吧 比較新。

除了早餐以外都給五星。早餐雖然稱是自助餐，但還是要坐下來點單，出餐速度比較慢。我當天要趕飛機，等了10分鐘沒有來餐，就衹能餓着肚子走了。如果住這家，吃早餐我想至少要留出半小時。

地理位置很好 環境服務也ok 第一次住不是乾濕分離的洲際...不喜歡這個浴室 洗護用品是大瓶的Byredo 味道很甜 拖鞋質量很難評

洲際新開，還在裝修，一早八點多就開始電鑽，衞生情況一般，有灰塵，位置很好，皇后大街一號，出門逛街很方便，服務不錯👍

餐廳的服務水平欠佳，吃個午餐，結完賬後，幾個人往外走，走到門口，門口領位攔住我們，告訴我們還沒買單，其實我買單時候，她不在崗位上，我告訴她已經買過單了，她又去跟出納核實。 整個過程讓客人感覺很差，感覺非常沒有禮貌，管理水平很差。 畢竟是五星級酒店，出現這樣的狀況，讓我難以理解！

服務還可以，就是睡到半夜不知道哪裡來的迪吧聲音很吵鬧！房間比較大！

是住過最小的洲際酒店，新是新，什麼設施都沒有。

最好不要用信用卡付費，訊息會被擅自扣款

各方面都不錯,新開的酒店，裝修的氣味很重。

位置好，停車麻煩，服務差～～

Great stay, very nice rooms and friendly staff! Beds were so comfortable, we will be staying again.

This hotel is the most technological five star hotel in the NZ. Spacious room and comfortable beds, modern decoration, great breakfast ( you can order from the menu). However the maximum breakfast you can buy is two per room, I booked from Hotels and paid the breakfast for 2 adults and 2 kids, however, after we had our breakfast, I was asked to pay 45NZD for two kids. I am so confused. Another thing is there’s no big area for taxi to park and get luggages out or on the car.

First time staying at this fantastic new hotel in Auckland. The best location, great staff and very friendly and helpful. Rooms are awesome and the Harbour view is just beautiful. This will be the hotel we always will stay at in Auckland now. Well done IHG!

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!