Hotel berhampiran Te Araroa Trail, Auckland

Loved our stay. It was like hotels used to be. Lots of complimentary items. You could literally just walk in with your clothes. Awesome having a bar and restaurant on site. Parking was excellent. Airport shuttles come to the hotel and it has a heated pool. Highly recommend.

Totally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.

Booked for 26.1.23 however hotel booked 23rd - neither they or I picked the mistake till I tried to check in today - no calls from the hotel on 23rd asking where I was - had rooms available tonight but I had to pay another $170 even though I already paid $170 for a room that I never used on the 23rd - manager was rude and unreasonable - yep they made a mistake and booked wrong date and I made a mistake by not checking the booking date however they got $170 out of me for a room I never used - at no stage on the 23rd did they call or email me to ask where I was - poor customer service for sure - we all make mistakes but to stand and tell me that they have rooms avail tonight but I have to pay again is an insult -

Not what we thought we had booked at. When we checked in, we were told we had been ”upgraded”. OMG! Wish we had gone back and said don't bother. The ”room” was a suite of very odd rooms. The shower (broken 70's tiles on bottom, shower curtain, pump for water) looked like it had previously been a cupboard, as did the vanity. And the toilet - the door only just made it past the small wall hung basin to close. The bed - well the bed base was literally on the floor. Mattress old, soft and terrible. Only my husband had a bedside table. I was however grateful for the fluffy white towels and clean sheets........thank god they have the nous to outsource to a professional laundry service like most other accommodation suppliers . I slept with one eye open the whole time, as did not feel particularly safe.Would have been nice to know before we booked that their main clientele are perhaps MSD clients. The pool is dirty and surrounded by mossy paving and old discarded outdoor furniture.

Second stay in 3 months. Service was great at reception and the restaurant. Food was exceptional. My room had everything I needed - comfy bed, good shower, clean and spacious. I was well rested for early morning flight and caught the free shuttle. Thank you for a great stay.

So clean, comfortable, lovely and full of greeneries with a garden and a little fountain. Good value and a pleasant surprise! Feels like a nice countryside stay but with good bedding, pillows and service.

Warning!!!! Rooms have NO washrooms! One public Washroom for men and women. Walls are thin an noise travels, so it is noisy at night. Area of town has lots of loud cars and street action. On the good side, everything was very clean and well kept. Very nice people run the lodge.

After 20 hours of traveling we missed our connecting flight and had to find accommodation for the night. The Jet Park Hotel staff took our call and made things easy including arranging for the shuttle to come to the airport to collect us. Our room was lovely with huge, comfortable beds, a refreshing shower and yummy meals from room service we couldn't of ended a stressful day better. Would not hesitate to use again as nothing was a problem with the staff and the room was relaxing, clean and peaceful.

Very good service and checkin was fast. Just take note at night 8pm the doors close. You have to ask for reception to open the door. Close to airport but you will need a $8/person yellow bus shuttle in the morning if you don’t have a car. Hotel has a nice restaurant too.