Hotel berhampiran Michael Kors Outlet, Aurora

We did not have a very enjoyable stay. The size and layout of our suite was very nice and the unit was very nicely equipped - fully functioning kitchen, shampoo and conditioner in the shower and a comfortable living room/sitting area. However, we found a large cockroach under our bathroom sink - it was dead but we had to deal with it. I wanted to call the front desk and have the cleaning crew take care of it but it was late at night and we just could not stand to have it in the room so we wrapped it up and got rid of it....disgusting. Also, the beds (in both bedrooms) were extremely uncomfortable. My wife and I had 2 nights of bad, restless sleep. Our daughter was travelling with us and she had the same experience with her bed. These mattresses both need to be replaced. The last thing I found was the shower controls - it was so difficult to adjust the water temperature - you could choose between extremely hot and scalding hot. In order to get a tolerable water temperature, you had to turn the dial way down but at that point, the water pressure was really low. I don't want to seem like I'm piling on and I probably would not have mentioned the shower issue if the other issues were not present. The most basic items of a hotel room are (1) the room needs to be clean and (2) the beds must be comfortable...our room failed on both counts. I brought the issue up to a staff member at the front counter and asked if we could change rooms...that individual indicated the hotel was completely booked so there was no opportunity to move to a different room. They said they would make a note of it and we may be able to get a discount on this stay or future stays. When we checked out there was no note/information about our complaints and no discount was applied. I am a Hilton Honors member and whenever I travel, I always prefer to stay at a Hilton group hotel (was just in Chicago last week at the Hilton) and this experience was EXTREMELY disappointing. When I am back in this area, I will not chose this hotel.

The walls are paper thin. Worst room noise I have ever experienced at a Marriott. My daughter and I could hear every word the people next door were saying! There was also highway noise and the air conditioner going off and on made a loud noise. My daughter and I stayed here two nights during her orientation weekend for Kent State. Warning if you share Marriott points with your husband. The points account is in his name, but we both have Marriott credit cards. On occasion if he is not with us the front desk will ask to speak to my husband to confirm I’m on his account. No problem, but this hotel front desk said they couldn’t speak to him and said he had to call Marriott Bonvoy main number to have me added to the reservation. He goes to call the number and they didn’t even know what he was talking about until another person got on the phone. Finally after waiting in the lobby with all our stuff at 9:30 at night they got us added to the reservation so we could check in. I literally have the same exact Marriott credit card with my name on it and the same last name. I have the Marriott app on my phone with our confirmation number. This happened to the lady that was before us too and a lady after us luckily had her husband in the car, but he was handicapped and the hotel made him go in to check in. We will be staying in the area often for at least the next 4 years, but not here!

Neat and clean rooms. The staff were very helpful.

Bilik itu bagus tetapi apabila saya naik ke katil 🥲Saya tergigit dan saya tidak tahu sama ada ia adalah sabun yang anda basuh tetapi kulit saya gatal seperti orang gila

월마트와 가깝고 국립공원이랑도 가까워서 조용하고 좋았어요. 앞으로 기회되면 다시 묵고싶은 곳입니다. 추천해여...

Although there are some tech issues with this place (resetting the room Chromecast would not get it to work and neither would the phone pairing/dishwasher is crazy loud/shower pressure adequate) the relaxed and comfortable atmosphere compensated sufficiently for this stay. Holly and the other staff make you feel like you're visiting with family (but not too close family) - like cousins - in a good way. So I felt welcome and the room and bed was comfortable, piling three of their marshmallow pillows enable me to get sufficient head support and the pool and gym are good enough for a short stay. Kitchen set-up is just enough to do the basics but has everything you need, the large fridge is great. The area set aside for dogs was well established and attended to, all the walks were regularly cleared of snow. As buffet breakfasts go I thought it was better than average at this point, with a small but well chosen selection that can cover all tastes and was not the usual dried out recycled buffet fare.

THIS IS A TRUE WARNING. LOOK AT THE PICTURES. I was in town for a wedding Friday-Monday, 9/23-26/2022. Typically upon check-in, I thoroughly check my room #221. However, due to rehearsals, family meetings & greets, etc, I just checked-in and commenced with the wedding schedule. Due to the fact that I've been in hotel mgmt for over 10 years, I am always considerate of the housekeeping department. In turn, Mon 9/26/22 after showering, I removed all of the linen and made sure all dirty laundry is in a pile. Upon pulling the linen from the beds, I was disgusted and appalled. I immediately called to the front desk and requested for mgmt to come to my room, it was approximately 730amish. The desk agent informed me that there wasn't a MOD on property but as soon as the GM arrived she would inform him of my request. I went to the desk 2xs, the 1st time I showed my pics and video to the agent and she was very apologetic. While standing there the GM Steve Patris walked in. I introduced myself and told him I would come back once he was settled in. I came back down around 10:30-10:45ish. I begin to explain to Steve how I felt and I allowed him to review the pictures & video footage. He apologized and said he would give me points. I informed him that I wasn't a Marriott member, in turn I prefer to get 1 night stay refunded. He stated he couldn't do that and thar he would give me 50% refund of 1 night stay. I informed him that, that wasn't suffice. I then asked him to put himself in my shoes and inquired what would he want. He didn't answer the question. I again reiterated that 50% wasn't suffice and I preferred a 1 night stay refund of $119+ tax. He said he couldn't do that because he needed to analyze the situation. I said well I requested for you to come to my room. I then said we can go now. He didn't move. I then informed him that facts don't lie. The room was despicable. So I inquired again, as a GM you're telling me that you, as the GENERAL MANAGER of the hotel can't refund me a 1 night stay. He said no. I then asked for his boss information. He then passed me a sticky note that he had ALREADY written Marriott's customer service number on. I was like wow, so you were prepared not to help me. After going back and forth with each other for another 5 minutes, I just ended the conversation and he said have a good day ma'am.

早餐選擇不多 房間非常寬敞明亮舒適温馨 設施：清潔用品基本要靠自己帶 服務：前台小哥非常熱情 半夜到的一查就知道我的名字了