Hampton Inn & Suites Cleveland-Beachwood

Kemudahan hebat

Neat and clean rooms. The staff were very helpful.

一般，不是太好

The hotel is under renovations when I booked the reservation it was not advertised in the pre-booking which it should have been. I was in a room ending in 13 that was right at the elevator shaft, noisy all night could hear the elevator continuously room was comfortable had a king bed, my last stay in November the bed was much more comfortable. This stay mattress not as comfortable.

I booked this hotel specifically for the pool and hot tub. I could have booked a cheaper room had I not wanted those amenities. My first night there the hot tub had a do not enter sign on it. The pool did not look clean at all. The next day the sign was taken down from the hot tub but you could literally see dirt laying all over the bottom of it. Needless to say it was not clean so I did not enter the hot tub. Breakfast was really good and all of the staff was very pleasant.

While the property is under reconstruction, staff were always attentive and friendly, the unaffected parts of the property were in good shape, the breakfast bar was complete and tasty, and I always felt welcome.

First thing indoor pool not heated freezing cold the indoor jacuzzi out of service in the room king size bed matress was like sleeping on hard floor and the shower wouldnt stay warm at all worst experience Ive ever had in hotel had to leave in middle of the night.

Property was under construction so noise and dust was to be expected. Didn't know property was under construction before booking. Walls were thin, could hear occupants in next room. Front desk staff was very friendly.

The hotel needs a facelift. The carpet, doors, cabinetry are very very worn down. There were multiple areas near elevators and stairwells where broken/old furniture was just piled up. There had recently been several inches of snow so customers were dragging in snow, ice and salt that made the common areas so messy and no one was cleaning it up. In fact, we checked in arnd 8 pm and the floors still hadn’t been cleaned when we came down for breakfast at 9:30 am the next morning. And breakfast was not good. The reason my rating is as high as 3 stars is because the room itself was very clean and beds very comfortable. Also, the personnel were friendly and helpful. On our first night there was a room next to us playing loud music at 11:30 pm. We called front desk and they addressed the issue immediately which I appreciated. Overall the property needs work, but if you just want a clean room and comfy beds, this hotel could work