The Loren at Lady Bird Lake

Despite having a confirmation number from booking directly on the Loren site the front desk couldn’t locate my reservation and charged me more than the quoted online price. Also valet was EXTREMELY unhelpful they do not assist with bags at all. The room itself was perfect and I enjoyed my stay after the two inconveniences.

If you were to ask me what was negative about my stay at The Loren, I couldn’t find anything. Not one single thing. From the day I arrived to 5 days later when I checked out, it was absolute perfection. I was visiting Austin for the first time at one of the lowest points in my life. I booked a plane ticket and a hotel room with zero clue what I was going to do on this solo trip. I got there on a Sunday morning and was immediately greeted at the front door, which was kindly held open for me by the doorman. When I got to the front desk, I was greeted with a smile by Umut. I let him know that my only request was to have a nice view and I told him I would go somewhere to wait until the room was ready since I was there so early. When I expressed to him that I had no clue where I was or what I should do, he pulled out a map and started circling places I should visit. He told me how to get to S Congress Ave where I could go have brunch while I waited for the room. As soon as I got back near the hotel, I received a call that the room was ready. Perfect timing! After walking in the 90 degree heat, I was offered water. When I got to the room, I was absolutely blown away by the view. It was like a dream. I couldn’t ask for anything better. The room itself was chic and spotless. I treated myself to a suite because I hadn’t traveled somewhere new in years. I’m so happy that I did because I was on the 7th floor and that room was a complete sanctuary… exactly what I needed at the time. The four nights that followed were pure bliss. The bed was super soft and I slept better than I have in quite some time. It was extremely quiet, which I loved. I even took a bath every night. I wasn’t a “bath person” before I got there, but I think I’ve changed my mind. (Pro tip: walk to Whole Foods on 5th/N Lamar and pick up some bath salts or a bath bomb.) Every morning I would go downstairs with boundless energy (I wake up very early and I have more energy than a toddler upon waking) and Umut would be there at the desk with a cheery “good morning!” He didn’t seem bothered by my high energy and he’d ask me if I needed any ideas of things to do, and every day he’d give me excellent recommendations. From where I should walk to how far I should go to where I can get the best food, he definitely knows his stuff. When I’d come back at the end of the day, my room was always freshened up and clean. Anytime I would see a staff member in the hallway, they were super friendly and asked me how I was doing. At night, the turndown service was simply awesome. The nighttime lighting in the room had such a cozy vibe. The day I had to leave was quite sad. I was practically in tears, but Caitlyn was so sweet at the desk as I checked out. Of all the hotel experiences I’ve had in my life, this is by far the best. Nothing else compares. I started off my trip full of fear being alone in a new city. By the time I left, the kindness of all the people I met melted my once cold heart. Everyone

Aesthetically speaking the hotel is modern, clean and pleasant. The location was awesome for attending ACL in Zilker Park. However the rooms lack sound proofing and could not get away from hearing the sound of traffic to the east of our room. My requests to be moved to a quieter room went unheard. The breakfast offerings were $$$ and minimal. The greeters at the door and valet were very nice. Overall the hotel just oddly lacked “something “ and was not worth of high per night rate. Next time it would NOT be my choice.

The hotel is lovely with high end amenities and a fantastic location. The bed was extremely plush and comfortable. The windows however are quite poor and the myriad of traffic noises throughout the night created a poor sleeping environment.

We had the most amazing day and night views from the 8th floor balcony and meeting room. The Lake is right outside and the Austin skyline in the distance. There is a swimming pool up on the 8th floor too. Our personal rooms were immaculate and spacious. The staff was happy and smiling and ready to help in any way they could. Each night there was a cup and full glass water bottle waiting by our bed before we turned in. I would highly recommend visiting this beautiful property.

The loren was a great looking hotel on paper - location on the water was great, pool was nice, peloton's in the gym, bikes you can use, etc. I had booked through American Express - excited to get a room upgrade, $100 credit, and free breakfast. Unfortunately because I didn't have my physical card (just my digital), I was not granted the perks even as a courtesy. That felt like a bit of a jip, and could be a signal of broader customer service rigidity ---- or just something that's a fault of my own. Location - on the water was great. the path is awesome. I didn't have a car so I mostly walked everywhere. It was about 30-45 minutes to walk to Congress, I didn't see anything that was in the immediate vicinity of the hotel that was worth going to for meals etc. Gym - great facility - first time I had seen peloton treadmills and peaches being giving out as part of the fruit assortment Cleanliness - Aesthetic of the property is great. The plants seemed a bit dead and the property/rooms could probably use some dusting, but overall they were nice rooms

Everything was fabulous during the stay and the food from Nido's was off the charts! Even the body and had cream was amazing, so much that I bought a bottle after I checked out. Unfortunately traffic was bad and I got to the airport late so instead of checking my bag. I carried it on. TSA, just doing there job confiscated it. I called the property to request a new bottle be se t to me that I would purchase it etc.. I was told by numerous people and managers they can't as they can't take a credit card etc over the phone.. plus they don't send things to people. I told them that all was unacceptable and that Ritz Carlton would have sent the cream to me, without question. They wouldn't even give it to someone that I could send to pick it up and send it to me as the person was not staying there. I asked what about your spa, as i can buy products online through them? Their answer. It's not our spa, so we can't do that.. I am waiting on the GM to call me. I work at Hacienda del Sol and we litterally have shopped for guests that have left and sent the items to them. I and several others have gotten in our cars and mailed things to out guests. Sad that a 5 Star property does not understand customer service.

We just hosted our National Sales Meeting at The Loren. It was beyond amazing. The Loren has set a new standard when it comes to hotel meetings. The space with windows and access to a patio, not to mention the view. The service; attentive, polite, and on top of it. The food; the absolute best catering we have ever had at any meeting! The rooms; gorgeous, comfortable, clean! The entire staff was amazing from the moment we pulled up and entered to the moment we left?

The Loren is a wonderful hotel and my favorite in Austin. The hotel design was thoughtfully crafted to appeal to luxury seeking guest but all very functional. The hotel also went above and beyond to make my stay amazing. I was not feeling well and the hotel sent me an entire tray of coffee, fruit, and snacks. They care about the comfort of their guests and I could not appreciate it more. If you are thinking about staying here, do it!