Hotel berhampiran Cave & view point, Ayia Napa

I want to start this review by saying that the staff at this hotel are outstanding, they go above and beyond to help, they are friendly and very hard working. However, I can’t understand how majority of the reviews for this hotel are positive from what we and other experienced from our stay. Upon arrival the hotel is clean and modern, the rooms are airy and modern and all looks very nice. I think the main issue with this place is there is far far too many guests for the amenities that the hotel has to offer. BUFFET: The buffet restaurant is absolutely tiny, every night there was a huge que wrapped all around to get to the food. This is not ideal with 2 small children when you have go back and forth separately for everyone to get their plate of food. This resulted in my partner not getting anything to eat because of the length of time it took then returning on his own at 9pm. The que went from the very first dish right to the last so it took a long time to get to the end. Not only that the food was not being replenished quick enough, everything was stone cold and the food all had a crusty top layer as if it had been standing for a long time. The food is one of the worst we have had. The hotel is aware of this issue as they had one of the staff members asking for peoples feedback and agreed it was far too small and that the hotel was looking into it. A LA CARTE: My next issue was the a la carte, there is only one included a la carte and the food here was absolutely disgusting and stone cold. The restaurant itself is outdoor but is very very dirty and unkept. While we were there the majority of people were leaving without finishing their meal. We waited over 2 hours and ended up leaving before our dessert as it was just taking so long. ENTERTAINMENT: this also wasnt great, there was only 1 thing on most nights that last 30mins-45mins and then that was it. It was out on the terrace which again there was not enough space or seats for how many guests were at the hotel. Daytime entertainment was very lacking, if you have children this is definitely not a good choice hotel for that reason. There is only 2 young girls that run entertainment during the day and they run very few activities. POOL: the pools upon arrival look great however we found these to be dirty, they all had scum rings around the outer which was never cleaned the whole time we were there, the tiles were black and mouldy in lots of places. We saw ants crawling all over the bar counters too. My suggestion to this hotel would be stop trying to make more money and concentrate on catering to the guests that have already paid a lot to stay here. Open up the paid a la carte as an option to all inclusive guests which would free up more congestion in the buffet. Open the roof top bar also as an option to all inclusive guests, not an extra charge. This would allow for more space for guests to enjoy their night rather than sitting in a small lobby for the whole duration of their holiday

Stayed a week at this little gem of a hotel. Arrived a bit later than the AI dinner service but was promtly given a snack bag by the reception staff. We were in the studios/apts at the back of the hotel and they were excellent. Loads of space for our toddler to run around and a great travel cot for the wee one aswell. Bed was comfy, rooms cleaned to a great standard on a daily basis and housekeeping staff always went out their way to give our daughter a little smile and a wave. Plastics at the pool glasses at the napa crown, made sence however would have prefered pints rather than halves when it came to the beer on the AI however not going to grumble to much anout that. Breakfast was plentiful and tasty, lunch and dinner service at the nelia beach was outstanding and was a nice touch for gardens guests to be able to stau and enjoy the evening entertainments along with AI drinks. The pool area was great, not massive and sunbeds where always available. Reception made our last day a bit more easier by granting us a late checkput, we had to move rooms for it but it allowed us to get freshened up propely before a long night of traveling home. Alot of complaints about bar staff on here but we never had any issues, smile at them, say hi and they will do the same in return, they are there to do a job and they do it well. Massive fan of the gardens and we hope to return in 2025! Keep up the great work ladies and gents!

Very welcoming and respectful staff. Food was and is amazing. The staff are so polite and friendly. Nothing is a hassle. Hotel room was large and tastefully decorated as was the rest of the hotel. Would highly recommend a stay here!! The shows and attractions Are so close and the Freddie Mercury show ar the Queen Vic was great and the Stardust Show was out of this world!. All well presented. We can't thank Lorenzo and the team enough for their warm welcome. See you next year with a few more family we hope. :-)

We are currently at vrissaki beach ⛱ in room 220 and we've had no issues at all lovely room with a lovely view good food plenty of choice 😀 something to suite everyone,is great to eat breakfast overlooking the beach ⛱ rooms always cleaned 😊we are on HB and is ideal as she can swap dinner for lunch which is ideal if you want eat out in the evening 😀 overall we are having great hol so please don't let negative reviews put you off it's great 😀

The staff at The Napa Prince are fantastic. They were very helpful and nothing was too much trouble. Our apartment was great, living/sitting area with separate bedroom. Fully equipped kitchen. Air conditioning in both rooms. Good sized balcony with outdoor table and chairs. The food was delicious and was priced very reasonable. Good sized swimming pool with smaller pool. Lots of loungers by both pools. Pool side bar, which was also reasonably priced. Hot and cold food also available. Parking available on site. WiFi available. Thank you Napa Prince. Paul and Paul.

What a fabulous surprise from start to finish. We arrived at 1.30am in the morning and were greeted with a friendly smile and glass of champagne. Check in was quick and easy. We travel a lot and our room was wonderful, one of the best we've stayed in. Very modern, a good size, a large balcony and with a seaview which we weren't expecting. All very clean. The hotel is kept spotless in every area, staff are all attentive and want you to enjoy your stay. Stayed B&B and loads of choice for breakfast, we had something different each day. Ate out in the evenings as we always do on holiday, but the restaurant looked very nice and was laid out lovely. I really cannot fault this hotel. It has such a nice calming relaxing feel to it and we absolutely loved it. We will definitely return. Outside, there are lots of good restaurants within easy walking distance without going into Protaras itself, and there's a lovely promenade to walk along by the sea. Local buses are good and cheap if you want to go into ayia napia but the hotel is such a lovely area to stay in. We rarely go to the same hotel twice but the AT Herbal, will definitely be an exception. Already recommended to friends and cannot wait to return