When we checked in and were given a room in the front section of the hotel, we didn't think anything of it. UNTIL we tried to find a parking spot near our room. Not possible - the lot was FULL of guests with semi trucks. We went back in and shared our concerned and asked ID we could have a room in the back building. The receptionist stated, ”well THOSE are suites”. Yes...and? She was extremely reluctant and seemed irritated to move us. She finally did move us to a quite empty section of the back building where we could park near our room and where it was much quieter. The lobby of this part of the hotel had a soda machine, some nice furniture, and ”fireplace”. Cozy! There is also a guest laundry room just as you start down the hallway. While going to the Grand Canyon National Park the next day, housekeeping did not visit our room. We didn't expect a full service cleaning of the room, but it would have been nice to have the trash taken out and towels refreshed. So, when we got back I called the front desk, I iexplained that we didn't have a housekeeping visit and that we needed more towels. She said she had no idea why housekeeping hadn't been to our room but i could come to the front and get some. I did - there was a girl in training who was very pleasant. The regular receptionist was on the phone. Noone could tell me why there was no housekeeping service. The following morning, after a significant snowfall we left later than we usually do (around 9am), and they were just starting to clear/salt the walkways. Packing up the vehicle wasn't easy! When I went to the front desk to check out I asked for a receipt she said ”ok” and since it was taking I got a little breakfast and coffee to go. I then went to get the receipt no one said a word to me. This is the usual here- no greetings or niceties coming in or leaving. No casual conversation. The housekeeping staff, maintainence staff, and other employees were nice and friendly.
Sangat Baik
105 Ulasan