Pengguna Tetamu
16 Mei 2024
Located on the Schwielowsee. Many guests seem to come for golf, we came for cycling. Either way a great location. Staff are always friendly and speak several languages apart from German. Rooms are nice with a practical layout. Breakfast and dinner buffet are average, we skipped the latter for a nearby restaurant, the "Dorsch" (great!). Unfortunately, the hotel's service is substandard, probably because it's understaffed. On arrival we were told that housekeeping would only service our rooms every 3 days - unless specifically requested (we did, but to no avail). Then we noticed the empty shampoo and shower gel containers - in both rooms we had booked. No big deal, we thought. We asked several times (at reception) and despite assurances that it would be rectified, it wasn't. Only after specifically asking to speak to the manager on duty (just before checking out!). The receptionist does not seem to be available by phone, nor does housekeeping. The rooms have a fancy touch-screen phone, but what's the point if no one answers service calls? I have even left voicemails but no one has ever called back.
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