Dream of Aventus Hotel Kuta

We arrived at the hotel 23.15 and thanks to the receptionist we had to wait an extra 25 minutes. He told us that he did not receive our booking in their system however he did not check the system based on the guest name. Lateron as a courtesy (we thought so), he said that breakfast is included however half an hour later, he called us and said that there is no breakfast. Furthermore, the receptionist forgot to give our passports and called us half an hour after the checkin to bring the passports. Room is designed with a very cheap and low quality material. You can not keep your hands in the wash basin due to wrong positioning of the tap. Cleanliness has to improve, there were lot of hairs on the shower cabin walls. You hear every now and then the sound of waste water going through the pipes which is very inconvenient if you wanna sleep!

Placering: Der er heldigvis nogle få supermarkeder tæt på, ellers er alt meget lokalt mad, medmindre man ikke er bange for at få en Bali mave så det fint. Jeg bestillede taxa når jeg skal skulle noget, og hvis du har mod på at gå lang er det okay. Service: Det var meget svingende service, dørmanden og rengørings personalet er rigtige søde. Jeg spurgte mange gange om at få mit rum gjort rent, og de kom med et smil. Problemet ligger ved når man ringer for at få service er tonen på personen meget doven og træt. Jeg kunne ikke bestille en cola, da de sagde det lukket for køkkenet, det kræver ikke et åben cola for at serverer mig en dåse cola, og bestillede 1 time før lukke-tid som står på deres manual/hotel-guide. Jeg fik noget blod på puden, og de siger intet til mig da de gøre rent, så tænkte okay der er ingen regning. Sidste dag får jeg checket ud, og alt stemmer. Jeg får spurgt om jeg kunne bestille min taxa og fik et grønt lys. Da min taxa ankommer, så kommer de ud og siger hov der er regning for blod på puden. Det simpelthen ikke okay, der ligger problemet i deres hænder. De påstår de er et 5-stjernet hotel i deres hotel-guide, så noget blod burde de kunne fjerne, siden man burde være klar for feks. menstruation-blod. Og så kunne de sagtens give en besked om det, siden en gemt regning ikke hører til i et 5-stjernet hotel!! Renlighed: Renligheden var okay, men ikke mega godt. Der var masser af fnug på sengen da jeg checket in på hotellet, og man kan godt se på kanterne rundt i værelset at det ikke blevet gjort rent der, især i toiletterne, men det var noget jeg personlig kunne leve med. Hvis man forventer et 5-stjernet hotel renlighed er det nok ikke for dig. Faciliteter: helt klart det eneste jeg ikke kan klage over. Der massagerum til dyre prisser, men overkommerligt da det rart med at man kan få massage og ligge i sin seng efter. Fitness rummet havde hvad man skulle bruge, og man kunne ikke forlange mere fra et fitness i et hotel. Der er en stor pool, dog fik jeg ikke prøvet den. Samt er der er en lille lounge bar, hvor man kan få slappet lidt af.

Good location and clean , maybe the breakfast can better.

Warm welcome from the staff i like the staying here a lot

Very nice hotel, great breakfast, nice service, I will stay here again

Great staycation with hotel very clean and staff very wellcom Thnkyou🙏🙏

A decent hotel…staff really super helpful…..Breakfast was excellent

All the staff are very polite, nice and helpful especially Shelfie. She is a very very nice lady because I cannot eat the spice food, she send a special order to the chef for preparing my food. We had two dinners in the restaurant, it was so delicious and the chef came to our table and asked us if everything was okay. He is pretty nice but I forgot to ask his name. The only issue is the towel didn‘t bleach at all so the colour look good. Other than that everything is perfect.

Breakfast very simple not like 5 star, but location is good.