The Reward Villas Kerobokan

The Reward Villas Kerobokan Reviews

The Reward Villas Kerobokan

Jl. Raya Kerobokan No.234x, Bali, IndonesiaView Hotel Details
The Reward Villas Kerobokan
The Reward Villas KerobokanThe Reward Villas KerobokanThe Reward Villas Kerobokan
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The Reward Villas Kerobokan Guest Reviews

4.2/5
5 review
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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Positive reviews(5)
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Dan Kamal
One Bedroom Pool Villa
Stayed in Jan 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Location was great! The villa is like new and aesthetically appealing. Breakfast was great each day and always on time. If there was an option for 10 Stars, I’d give it to Service as it was outstanding throughout the 5 days we stayed! We’ll definitely be back again!
Response from Property: Dear Mr/s Dan Kamal,Greetings from The Reward Villas - Kerobokan,Thank you for taking your time to give us five star rating and sharing your amazing experience with us. I'm glad to hear that The Reward Villas made your stay cozy and comfortable, and that you enjoyed our delicious breakfast.Our team takes great pride in providing exceptional service, and It was a pleasure having you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Sincerely Yours,Nova - Sales Executive
sazan
One Bedroom Pool Villa
Stayed in Jan 2024
Couples
19 review
4.2/5
Very Good
Posted on Feb 6, 2024
Had a wonderful stay in the hotel.. enjoyed our stay. mosquitoes were a bit of a problem but that was sorted out.
Response from Property: Dear Mr/s Sazan,Greetings from The Reward Villas - Kerobokan,We're overjoyed to have been a part of your vacation memories. Thank you for your lovely review and for highlighting our staff and facilities. It's heartwarming to hear that you felt comfortable and enjoyed your stay. We look forward to the possibility of hosting you again in the future. Until then, we wish you both endless happiness and many more beautiful adventures together.Sincerely Yours,Nova - Sales Executive
Shuang
One Bedroom Pool Villa
Stayed in May 2024
Family
6 review
4.2/5
Very Good
Posted on May 12, 2024
My child was on holiday on Saturday, so I wanted to change the environment and found a nearby hotel villa. This villa has a private swimming pool, so I chose it, and the price is also reasonable, but it feels more suitable for girlfriends who hang out here without any purpose. There is no public area to play, and you can only go shopping outside except for the room. It is not suitable for families with children, but the overall service is good. PS, the welcome drink cocktail 🍸 is delicious
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Response from Property: Dear Mr/s Shuang , Greetings from The Reward Villas - Kerobokan, Thank you so much for affording your time for sharing your moment and giving us a really wonderful review regarding your recent stay experience with us in The Reward Villas, it is rewarding for the whole team to know that we succeeded in providing you a pleasant stay as deserved. Together with the entire team, we are looking forward to welcoming you back to experience another memorable stay with us, Thank you. Sincerely Yours, Nova Diani - Sales Executive
Sari Shaomi
One Bedroom Pool Villa
Stayed in Jun 2024
Couples
1 review
3.7/5
Posted on Jun 10, 2024
The location is good, you can only get the corner room which is next to the night club so at night the sound can really be heard all the way to the room. The staff is also friendly, only one thing after checking out was a problem with the motorbike rental because previously the motorbike had been left at the receptionist, and the owner had not yet taken it, it seemed like someone was using it, who knows who, when the motorbike was taken, the helmet was damaged and the petrol was reduced by 2 bar. So I have to be responsible even though everything was still safe before the keys were left with the motorbike. I was a bit disappointed because the owner thought it was my fault.
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Response from Property: Dear Mr/s Sari Shaomi,Greetings from The Reward Villas - KerobokanThank you for your wonderful review and highlighting our staff and location. We apologize for the inconvenience you felt, the noise that occurred was completely outside the control and authority of the villa. However, we will discuss it with management as a consideration for the comfort of all our guests. Regarding the complaint submitted, we have investigated the incident with the villa operational team and we informed you in advance that the villa has motorbike rentals for guests and staff have private vehicles according to villa rules, staff are prohibited from using property outside the villa/private property. Because everything that happens is outside of the villa's responsibility, but we will be more thorough and detailed in the future so that incidents like this don't happen again. We really hope to be able to welcome you back to our place and we hope to be able to provide better service and facilities. good for our guests. Warm Greetings, Nova - Sales Executive & Ecommerce
Dwi
One Bedroom Pool Villa
Stayed in Dec 2023
Couples
7 review
4.0/5
Very Good
Posted on Feb 1, 2024
Everything is okay
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