Clarion Hotel & Suites BWI Airport North

I don’t understand how come they can get hotel status. It is Motel. Everything is quite old , also this motel doesn’t smell good. In one word this is terrible place for staying.

This place was horrible and we did not stay. There was a dead cock roach 🪳 where the food was to be served, the bathroom door was broken and the toilet seat did not fit, the air conditioner did not work ( it was 90’ outside), and there was no ice machine. We were advised to go across the street to buy ice 😳😩. The room smelled bad and we did not stay. Also there was a big hole in the wall beside the bed. This place was terrible.

The property is generally run down. The elevators are in poor condition esthetically and there is a bad odor in them. In the room the toilet wasn't secured to the floor, the caulk in the shower was pulling a way from the tile, the tub was very slow draining, the bath towels were stained, there was a complimentary bottle of hair conditioner, body lotion, no shampoo, no cups in the room, and only one trash can in the bathroom. There was no breakfast , restaurant or bar as advertised. There were always people congregating around the main entrance smoking.The gentleman at the front desk was extremely nice and helpful. After going back and reading the rest of the reviews for this property I shouldn't have expected anything different then what I experienced. I will not being staying at this hotel in the future and I will recommend to my incoming clients not to stay at this property.

This was far and away the worst hotel in which I’ve ever stayed. The front desk host was polite but our room had no lock, no towels, and the light for the bathroom did not work. The toilets and showers were dirty and when we asked for towels and sheets for the pull out bed we were given the key for another room and told to take the sheets off the bed in there and get towels from that room. The toilet in that room still had urine in it. The hotel is supposed to be smoke free but it reeked of cigarettes. I don’t know how there are any good reviews for this hotel and if you are reading them they must be from the franchise owner or people paid to write them because this place is awful on every front. Everyone in the lobby was there to ask for something in their room to be fixed.

THIS IS LONG BUT A MUST READ Date: April 4th to April 5th Clarion Hotel & Suites BWI Airport North (MD410) Note: We had originally used this hotel for the “Park & Fly” capability (April 5 – April 8) but later reserved a room when the bridge collapse happened in Baltimore Harbor. We checked in around 7:45 pm on Thursday April 4, 2024. I had reserved a King room (see attached confirmation) and we were given room 115 which was on the first floor and near the entry. When my wife went into the room she immediately came back out and asked me what I reserved. I told her I reserved a King room. She looked at me and stated that it was a Double room. I then went to see and sure enough it was a Double bed and not sufficient for us. The desk clerk then gave us the keys to a “King room” on the 5th floor. When we got to the room on the 5th floor the TV didn’t have a signal. She contacted the front desk to have maintenance come to the room to see what the issue was. She was informed that maintenance had gone for the day and would be back tomorrow. She stated were leaving in the morning and then the clerk said she should come down for a key to another room. My wife then went down to the front desk to get the key and was given 2 keys on the 6th floor. I stayed on the 5th floor until I heard from her. She called to say the clerk to let me know which room she chose. She stated the first room smelled of smoke (this is a no smoking hotel) the 2nd room appeared to be Ok. I then took all of our belonging from the 5th floor to the room on the 6th floor. My wife then had to return the unused key to the front desk. Another trip to the front desk. After all that, we settled in and got to sleep between 11:00 to 11:30 pm. At 11:50 pm the fire alarm for the whole building went off. Not sure of what was going on, we looked in the hallway and it appeared everyone else on the floor was as confused as we were. There was not any type of communication from the hotel staff or even calls to the guest rooms as to the protocol. We even went to the front desk area and at no time did anyone inform us as to what to do. The fire company did arrive and search the building finding nothing to our knowledge. The fire alarm eventually went off at 1:30 am, over 1-1/2 hours later. By that time our ears were literally ringing. Again, at no time was there communication from the staff as to what the issue was and no communication that we could return to our rooms. We literally returned on our own. We finally got to sleep the 2nd time between 2:00 – 2:30 am only to be awoken by our own alarms at 4:00 am to prepare for departure to the airport. We were gravely displeased with the safety protocol of this hotel and the lack SOP for emergencies. As far as we know the manager never arrived at the hotel during the situation, there was only one employee present, the overnight desk clerk. When it came time to go to the lobby to check out we found that the elevators were

Nasty hotel and rude front desk with lack of customer service skills. The rooms were poorly renovated with cheap make overs.Roaches and rats were in the room with dirty tub.

The tv wasn't working at all, I had to go the front desk 3x. They switch my room and still had the same problem with tv. They said it was fixed and it was fixed at all. They mop the floors and have zero use of a wet floor sign. Anyone can slip and fall

There was no trash can in our room, the heater didn’t work, and then I saw a huge roach crawling across the mirror in the morning. Super gross- won’t stay here again

Arrived and the suite room I had booked was not available. They gave me a smaller room which was all they said they had. The front desk stopped me after parking and unloading my vehicle saying the room they gave me was occupied by guest already. They then switched my room again and upon entering it, there were roaches by the door on the wall! They appeared to be crawling in as there was trash bins by the elevator. I went to inform the desk and they stated sorry the room must have not been cleaned. They then gave me another room, which after a through check we ended up staying since me and my fiancé were tired. Im dissatisfied with the hotel as far as cleanliness, orgnaization and it was discomforting but at that time we had no other option. The room we were switched to were not suites nor smoking rooms.