Hotel berhampiran Kampong Ayer Cultural & Tourism Gallery, Bandar Seri Begawan

Great location with many shopping and eating places within walking distance. Decent selection of local food at the buffet breakfast. Rooms were spacious and clean. Our family of 5 was fortunate to have a complimentary upgrade of one of our rooms to a suite in order to have interconnecting rooms. However, condition of the rooms were quite aged and the aircon temperature cannot be adjusted which made it very cold most of the time. In-room Wi-Fi definitely needs improvement as you have to pull a chair and sit near the room door for a decent signal strength. Overall still a reasonable place to stay.

У нас не было выбора, потому что в связи с каникулами все другие отели были забиты. Хочу сразу сказать, что персонал очень старался, но из этого барака нельзя выжать больше, чем есть. Номера очень маленькие, я смотрел даже люксы, но и там места немного. Пришлось согласиться с двумя соединяющимися комнатами. Лифта нет, есть шикарная лестница, словно принесенная из отеля получше. В коридорах жара, потому что кондиционеры выключены в целях экономии. В комнатах кондиционеры пришлось гонять весь день, чтобы они хоть как-то охладили воздух, еле живые. Но это еще ерунда. Самое ужасное - это кровати! Они настолько твердые, как если бы вы лежали просто на фанере. Жена хотела сбежать обратно домой уже после первой же ночи в отеле, но я уговорил ее поменяться кроватями, что, впрочем, мало помогло. В санузле одной комнаты не было горячей воды, а во второй лейка душа была повреждена и брызгала во все стороны. Сотрудник отеля позвонил ночью и предупредил, что мы забыли выключить свет в машине, я вышел и выключил, спасибо ему, иначе бы утром не завел. Парковка была все время забита, и менеджер отеля поставил нашу машину на ВИП место прямо перед входом. Повторюсь - персонал великолепный, добрые и отзывчивые люди, но сам отель очень устал. Найдите другое место, если возможно, за эту цену обычно большой выбор.

it has been almost 2 years MCO and now I have an opportunity to visit my Husband in Brunei. Thinking about self-isolation going to be the worst time of my life which I will be alone for at least 7-14 days in the hotel room. So I was prepared for some activities including office work...oh dear lucky that I can work from everywhere. The room is very spacious and clean. I can choose my sitting for work, reading a book or having a meal. The cozy atmosphere at the living area is so relaxing. I can see the views of the city from the window. Talking about the meal is superb! I have no complaint at all except my weight haha... Moreover the hospitality provided by the staffs were great! I really MISS the moments. I highly recommended this Hotel is the best place to stay whenever you visit Brunei. -siti-

Good location with the biggest mall connected. Room is big with Brunei traditional style decor. The only thing I would complain is the network is not fast enough that I had to buy some mobile date to be able to work online.

房間很好，離機場非常的近，那衹有三公里左右。性價比應該説是非常高。唯一美中不足的是，在介紹當中嗯説有穿梭機場的免費巴士，但實際上是沒有的，必須得自己叫出租車，所以這個還是比較麻煩。

The hotel is located in a shopping area and nearby to Brunei international airport. Whist the room was generally was comfortable but their customer service needs improvement. For example, we booked a pickup, confirmed via email from the hotel, but it turned up one hour later. and the driver said they were not aware to pick us up at the airport. Whilst at the airport, phone calls to the hotel for the pick up was not answered until having called them 4-5 times. Breakfast menu was limited and basic, just local dishes. Their restaurant is closed at night, so we ordered room service - food came packed in plastic boxes with plastic utensils. They have 2 lifts to the floors but only one was working most of the time. Room TV has only 5 channels and low resolution. No facilities such as gym or pool. The sliding door of the wooden cupboard in the room came off its rails when we were using it. Hotel in a good location but its service needs significant improvements.

Sangat bersih dan bersih, hotel yang baru diubah suai, kumpulan Inner Mongolia menginap di sini, disyorkan! Sangat bagus sangat bagus sangat bagus sangat bagus sangat bagus sangat bagus, lalat dalam salap tidak ada sarapan, lebih baik untuk memilikinya👍

I stayed here with my family in family room number 122 on 26-28 July 2021. Me and my husband and 5 of our kids planning to have some best time with our family but we truly disappointed with this hotel. I list down terrible experience we had here: 1. I called beforehand to booked, but they said just walk in because they had a plenty of room. We were given family room when arrived, and when the kids check the TV, there were no channel available, then inform the front desk, they said they want to sent person to check. After an hour, we check again and guest what? They just inform us that TV was broken!! And that was it! 2. The room cost us $200++ including breakfast, and should be served at 7.00am,unfortunately the restaurant don't even open at 7.05am and nobody inform us anything eventhough the staff around and saw us waiting in front of restaurant from 6.45 am. When we asked, then only they switch on the light and asked us to order. Gosh!! 3. The most terrible experience was when on the second day, our room room is fill with smoke of cigarette come from bathroom. I CAN'T TOLERATE THIS!! We hate smokers and never let our kids smell this ”*£#&! We complain to front desk but there was no action. I got migraine, my kids had to smell this cigarette for hours!! We complain again and they just come in and spray febreze!! What a waste of money and time. And we never come here again!! Never!!

We stayed at The Empire overnight in transit to Australia. The buildings alone are incredibly impressive as are the grounds, facilities ( restaurants, cinema, 24 hour cafe) and the amazing pool. The staff are super friendly, efficient and keen to help in any way. Our room was spacious with a great ocean view and the bed was wonderful. We used bikes to explore the property, visited the in house cinema and spent a lazy afternoon by the pool using the kayaks and SUP boards. The grounds are streaming with bird life. We saw sea eagles, kingfishers, parrots and more. We ate in the Pantai restaurant which offered good food at reasonable prices. The downside for us was the buffet breakfast which had a wide selection of food but some of the offerings such as roti, dim sum and curries were already cold and unappetising by 8.00am. Breakfast and airport transit are not included in the room rate so these extras add up making this an expensive option. There are many private beaches on the property but we were told swimming is at your own risk due to the small risk of crocodiles. Overall it was a real experience to stay here!

Badi'ah Hotel is nothing short of superb! Large, spacious rooms with elegant/warm lighting and tasteful decor and artwork. Rooms were equipped with functional furniture such as a wall desk with a chair, 2 arm chairs, a folding luggage storage rack as well as a large cabinet for luggage storage and clothing. The room also came with an electronic safe, electric kettle, mini fridge, coffee/tea making supplies (Nescafé and milk powder packets, sugar, Lipton tea), 2 glasses, 2 coffee mugs with little stir sticks and bathroom amenities such as bar soap, shampoo, body gel, 2 dental kits and a disposable bag. 2 bottles of water were also provided and were replenished each morning. The bathroom was large and clean with a large western toilet. Shower was enclosed, however, water still floods all over the bathroom floor when showering. On this point, the bathrooms could be improved. The bed was extremely comfortable, but unusually short in length. I am only 5'5” but my feet were hitting the edge of the bed. For anyone taller than 5'5”, I fear your feet may be hanging off the bed? Perhaps this was just the size of the double bed in my room, but I found this peculiar. The room also came with a flatscreen TV, with 9 channels to choose from. Limited, but fine for a few nights. Channel selections included BBC news, Discovery and also a Cinemax movie channel (all in English). There were a couple of other English channels also, but I didn't tune in to these. Channels/TV service cut in and out periodically - loss of service - unsure why, but it was manageable. Wifi signal was exceptionally strong, with a router on each floor and different floor networks to choose from. Very happy! Air conditioning in the room and ventilation both were excellent. Housekeeping was excellent and efficient! They started at a reasonable time and finished very quickly, never missing a beat and generous with replenishing used supplies and toiletries. Rooms were also very clean! There was an electronic pad inside to indicate whether you wanted your room cleaned or to be left be, which I thought was excellent design. Reception and kitchen staff were all amazing! Professional, friendly and welcoming of guests! Always opening the door for incoming and departing guests and happy to service any request with a smile! Staff were superb! My one complaint (other than the flooding shower) would be ants in the room. Unfortunately, this is in most tropical climates, and difficult to control, I understand. They are harmless, but, for sure, an annoyance. The hotel offered free airport pick-up and drop-off which was superb value and very much appreciated! The staff even waited for me despite my flight being delayed over an hour (sorry!). Location of the hotel is perfect! You can walk to all of the major tourist sights, and there are 2 major supermarkets close by, one in the complex just behind the hotel, which was very convenient (it's called First Emporium Supermarket). The included breakfast b