Ulasan Harris Hotel & Conventions Ciumbuleuit - Bandung

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your experience at HARRIS Ciumbuleuit Bandung. We sincerely apologize for the inconvenience you faced during check-in and the initial miscommunication regarding the connecting rooms and extra bed availability. We are glad that our supervisor, Mr. Fate, was able to assist and resolve the issue.We appreciate your feedback and will use it to improve our service to ensure a smoother experience for all our guests. We hope to welcome you back for a more seamless and enjoyable stay in the future.Best regards,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Mr. Yoseph Hendra Budhi,Thank you for sharing your perfect review of HARRIS Ciumbuleuit Bandung. We're delighted to hear that your overall experience was satisfactory, and we truly appreciate your feedback.We acknowledge the concern regarding traffic in our area. Bandung's popularity as a destination can sometimes result in congestion, and we are actively looking for ways to make your stay as convenient as possible despite this challenge.We look forward to welcoming you back for another enjoyable stay.Warm regards,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Kepada Bapak Akbar Abu Bakar,Terima kasih banyak atas ulasan sempurna Anda dan telah memilih Harris Hotel Ciumbuleuit Bandung sebagai tempat menginap bersama keluarga. Kami senang mendengar bahwa Anda merasa puas dengan fasilitas, kebersihan, dan layanan kami yang sesuai untuk seluruh keluarga.Kami berharap dapat menyambut Anda dan keluarga kembali di masa mendatang untuk pengalaman menginap yang sama menyenangkannya.Salam hangat,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Kepada Bapak Alfiro,Terima kasih atas ulasannya. Kami senang mendengar bahwa Anda menikmati pengalaman menginap Anda di Harris Hotel. Kami berharap dapat menyambut Anda kembali di masa mendatang untuk pengalaman yang lebih baik lagi!Salam hangat,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Puan Yen H yang dihormati,Terima kasih kerana meluangkan masa untuk menyemak penginapan anda bersama kami di Harris Hotel. Kami menghargai maklum balas anda dan gembira mendengar bahawa perkhidmatan kami memenuhi jangkaan anda. Kami memahami kebimbangan anda tentang lokasi kami yang jauh sedikit dari pusat bandar dan kekurangan tarikan istimewa yang berdekatan. Kami berbesar hati kerana anda mendapati hotel kami sesuai untuk keperluan anda apabila terdapat aktiviti berdekatan, dan kami berharap untuk terus menjadi pilihan penginapan anda dalam keadaan sedemikian. Terima kasih sekali lagi atas ulasan anda, dan kami berharap dapat mengalu-alukan anda kembali pada masa hadapan. Salam hormat, Dian Anggraeni Pengurus Besar

Jawapan daripada Pihak Penginapan: Tetamu Kami yang dihormati, Kami memohon maaf atas kesulitan yang anda alami sepanjang penginapan anda. Sungguh mengecewakan untuk mendengar tentang bau lembap di dalam bilik, kesukaran menukar bilik, linen katil yang bernoda, soket tidak berfungsi, pencahayaan yang malap dan ketidakupayaan untuk melaraskan suhu bilik. Maklum balas anda adalah berharga kepada kami, dan kami akan menangani isu ini dengan pasukan kami untuk memastikan penambahbaikan dilakukan. Selain itu, kami menghargai keprihatinan anda tentang botol air dan akan mengkaji untuk menyediakan pilihan yang lebih baik untuk tetamu kami. Kami kesal kerana tidak dapat memenuhi jangkaan anda pada majlis ini dan berharap mendapat peluang untuk mendapatkan semula kepercayaan anda pada masa hadapan. Jika anda mempunyai sebarang kebimbangan lanjut atau jika ada perkara lain yang boleh kami bantu, sila jangan teragak-agak untuk memberitahu kami. Salam hormat, Dian Anggraeni Pengurus Besar

Jawapan daripada Pihak Penginapan: Dear Amirul,Thank you for sharing your detailed feedback about your recent stay at HARRIS Ciumbuleuit Bandung. We are delighted to hear that you were greeted warmly by our friendly staff and that Agung, our Employee of the Year 2023, provided excellent and efficient service during your check-in. Your kind words will certainly be shared with him.We’re glad you appreciated the spacious room and enjoyed our breakfast offerings. It’s wonderful to know that you looked forward to breakfast during your stay.Regarding your comments about the bedsheet and towels, we sincerely apologize for any inconvenience caused. We will ensure these issues are addressed with our housekeeping team. Your suggestion to provide rubbish bags for the bins is also noted and will be considered for future improvements.We truly appreciate your constructive feedback as it helps us enhance our services. We look forward to welcoming you back for another enjoyable stay.Warm regards,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Eko Budiyanto13,Thank you for sharing your experience during your stay at HARRIS Ciumbuleuit Bandung. We are delighted to hear that you enjoyed the breakfast with its wide variety of options.We also appreciate your valuable feedback regarding the bathroom and towels. Please rest assured that we take your comments seriously and will address them to improve our guests' overall experience.We hope to welcome you back soon for an even better stay!Best regards,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Mr/Mrs. Steak,Thank you for taking the time to provide feedback on your recent stay at Harris Hotel & Conventions Ciumbuleuit Bandung. We are pleased to hear that you found our hotel staff friendly and our parking staff helpful. These comments are truly valuable to us.We notice that there might be areas you felt needed improvement. We would appreciate if you could share more details on what aspects of the surroundings and service did not fully meet your expectations, so we can work on enhancing those experiences.We are committed to providing our guests with the highest quality services and facilities, and your input plays a crucial role in our continuous improvements. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Ms. Ratu H.,Thank you for sharing your experience during your recent stay at HARRIS Ciumbuleuit Bandung.We’re delighted to hear you appreciated our convenient location. However, we sincerely apologize for the issues you encountered with the shower area in the bathroom. Please rest assured that your feedback has been shared with our maintenance team, and we will work on improving the facilities to ensure a more comfortable stay for all our guests.We value your input as it helps us enhance our services and facilities. We hope to have the pleasure of welcoming you back and providing a better experience in the future.Warm regards,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Dear jSulstri,Thank you for your wonderful review and for choosing HARRIS Hotel Ciumbuleuit Bandung for your stay in May 2024. We are delighted to hear that you found our hotel nice and cool, and that you plan to return. Your kind words about our surroundings, amenities, cleanliness, and service are truly appreciated.We look forward to welcoming you back for another fantastic stay with us.Best regards,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your review of your stay at HARRIS Ciumbuleuit Bandung. We greatly appreciate your constructive feedback regarding the cleanliness of towels and bedsheets. Please accept our sincerest apologies for any inconvenience caused.Your comments have been shared with our housekeeping team to ensure immediate improvement and to uphold our commitment to providing a clean and comfortable environment for our guests.We hope to welcome you back in the future to experience the improvements firsthand. Please do not hesitate to contact us for any assistance with your next stay.Warm regards,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Our Valued Guest,Thank you for sharing your positive experience at HARRIS Hotel & Conventions Ciumbuleuit Bandung. We are delighted to hear that you enjoyed our comfortable pillows, spacious room, and the daily replenishment of the fridge with water, bottled tea, and snacks. We appreciate your recommendation and hope to welcome you back in the future.Best regards,Dian AnggraeniGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Mr/Mrs. JzA,Thank you for your positive review! We're thrilled to hear that you found our hotel nice, clean, and appreciated our customer service and pool facilities. Providing a pleasant experience for our guests is always our top priority, and we're glad to hear that we met your expectations.We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Dian AnggraeniGeneral Manager