Hotel 3 Bintang di Banff

Had a wonderful stay at Mount Royal! The location was super convenient. It was close to many restaurants and souvenir shops. The room was clean and staff were friendly. Would highly recommend this hotel!

Very good location, parking is also very convenient. Room is acceptable. However, the service is great. Quite helpful and friendly. Offer lot of local advices. If come back next time, this is hotel will be my first choice.

Banff Aspen Lodge provided me with a great hotel experience as part of my memorable trip to the Rockies. Staff were friendly and accomodating to all guests. The room was spacious and comfortable. The hotel’s general ambiance was warm and welcoming, which I always appreciate. I would stay here again if I ever have the opportunity to go back to Banff.

A cozy and warm place to stay in Banff! The location is really good, and the room is well-cleaned. All the people there are nice and willing to help. We have great time there :)

Reasonable stay, a little far out from Banff but good public transport close by. Free parking at the rear of the property, a big bonus but parking is available in the underground carpark. Expensive for what was provided. Apartment well fitted out and everything required for the stay is provided, but the most critical item, the safe, was not working, meaning that we had to take passports, cards and cash with us throughout our stay in Banff. Regretfully disappointed with poor sleep throughout the stay, the sound proofing is exceptionally poor, especially from overhead apartments, with wooden floors creaking badly and every footstep clearly heard. Interconnecting doors had poor soundproofing, every sound and talking were clearly heard. Apprciate that the building is timber, but there are numerous ways to improve the soundproofing, but at a commercial cost. Bring a good set of ear plugs, they are essential for sleep. Train leaves the station or passes through Banff at 5.40 every morning, and the driver loves to use his horn on every occasion, no need for an alarm clock!!

FILTHY. Filthy, Filthy, Filthy. Rented a three bedroom chalet for our family of four with two toddlers. There was great appeal in the jungle gym and the waterslides, and separate bedrooms for all. This place is a dive. They have done zero routine maintenance in years and it shows. We have blankets on the couch it is so stained. I spent an hour washing down the kitchen, bathtub, bathroom, etc. While wiping the sink countertop under the mirror the white towel came back filthy. There were crumbs on the counters and dirt on the floor. I called the front desk three separate times within our first hour there. No coffee. No lightbulb in the bedroom. Not even burnt out, missing. A gift bag and piece of a retainer found on the far side of the downstairs bedroom. Burnt out lights in kitchen, bathroom, stairway. No stairway railing, treacherous for young children. Deck not shovelled off so no way to enjoy it. Front door doesn't seal. Bathtub plug won't hold water. One coat hanger for a chalet that sleeps six. Assigned parking space not fully shovelled, post-holing getting kids out of car seats. It's so disappointing to pay $600 for two nights and feeling so dirty you don't want to touch anything. So please take this review as written by someone who doesn't care about fancy, rather someone who cares about cleanliness and comfort. We will never be returning here. ***UPDATE: After our first night stay I pulled back the blankets in my toddlers room and there were MENS SOCKS made up in the end of the bed. We aren't staying the second night. The SHEETS were clearly NOT even CHANGED, they were REMADE from the previous guests. My skin is crawling. As requested, our stay is being refunded in full.

I am paraplegic and I was travelling with my eight-year-old son. On August 30 I called the both of you Lodge to inquire about their accessibility policies. They told me they had an accessible guestroom that would meet my needs. I reserved the room for the night of September 6 upon arriving, I immediately noticed that there was no automatic doors or automatic door, opener buttons, the doorways were very narrow, and it was hard to get my wheelchair and the luggage in Inside. Once inside, I had to use the washroom, as we had just been travelling on a bus for hours, but I cannot fit my wheelchair in their washroom very easily, as it was not accessible in the least. I managed to get inside with the assistance of my child, but shutting the door was another story. After checking in, I realized that their ‘ Accessible’ room was all the way at the end of the hall tucked into the corner, with a very narrow hallway leading up to the door, which made it impossible for me to get inside without, once again, the assistance of my child. The room itself was a disgrace. Very small and not enough room on either side of the bed to allow a safe transfer. The curtains/windows were beyond my reach. I cannot have any light or fresh air and to add to the discomfort the room was smelt musty, and a faint odour of steel urine . I cannot even open the mini fridge or reach the television. The bed/mattress seemed like just a cheap double bed The bathroom doorways were so narrow. I could barely enter it, and even if I could access it easily, it would MM have been completely unuseable for me. There was not sufficient clearance under the sink for my wheelchair, I cannot get anywhere near the toilet, and there was no accessible bathing option, just a lowered bathtub that again, would have been completely useless to somebody in a wheelchair. If this was not insulting enough, not to mention frustrating, and very disappointing for me and my son, when I went and told the staff at the front desk that I was not able to stay in that room, as it would not be functional for me, put me in a different hotel and charged me a $50 upgrade fee, and they did not even offer to assist me moving to the hotel, which ended up causing Sun and I to miss already paid for attraction. Once I got to the other hotel, I realized I had to pay a $250 security deposit which was $50 more than the other hotel and $50 less I had for my vacation that I spent a great deal of time saving and budgeting for in total, I spent $160 more than I was planning on spending and it severely took a negative tool on our trip and it’s entirety and the ripple affect this caused was extensive. When I got home, I messaged the manager and asked him to make me finish the whole and addressed my concerns about the completed. Disregard for accessibility/safety. He tried to throw $50 at me and tell me that the accessible room works for many of his guests and that he was grateful for my feedback as they strive to achieve accessibil

Tanpa sarapan pagi, suite loteng amat sesuai dan sesuai untuk seisi keluarga. Katilnya selesa, lokasi yang baik, anda boleh berjalan kaki ke bandar Banff, tempat letak kereta pintar, anda boleh masuk dan keluar sesuka hati dengan memasukkan kata laluan, dan lif terus ke lantai, yang sangat mudah

Overall pretty good, underground parking was rough with little space an terrible parkers. Unfortunately there’s nothing the hotel could do about people’s driving skills. I would recommend this hotel but get back early and walk if you can if you’d like to have a spot for your vehicle.

We stayed 6 nights here and we were satisfied with our stay. The employees were friendly and the room was clean. We got into town early and our room would not be ready til 4pm but the front desk gladly stored our luggage while we explored town. There is free breakfast in the morning. We only had it once but it was good. They have 2 floors of free underground parking, which is very convenient. It's on a space available basis. Only one night we had to park on the street but it's because we got back late. Only thing I wish could be improved is the lighting. The room is a little dark for my liking and my wife had a little difficult time doing her makeup. But no big deal. Would stay here again, especially since the location is very ideal. It's walking distance to everything and the main shuttle stop and grocery store is across the street.