Kateppk
10 Disember 2024
I had urgent trip booked room 48hrs before arrival. My flight arrived 00am I arrived hotel 1.30am. I present ID card at counter then staff didn’t look at my ID, said I just booked not long ago if wanna check in must be 2pm not tonight.
I was wondering then check my email. This is first time in my life meet unprofessional staff like this.
Next day morning the water in bathroom only hot water including sink, nozzle when I reported to front staff said I didn’t know that.
Breakfast all staff just standing when I access they just walk away didn’t ask my room info.
Overall this hotel only good location who have business around that area , service really need to improve. I will not return here again.
Terjemah