Hotel berhampiran UKM, Green Park, Bangi

We check in this hotel on 16/9/2022 for 1 night for wedding event nearby. It was a late check in due to traffic jam from Johor. The hotel look grant from outside. The room was quite spacious. Before check in, we already call the reception to inform that we have an handicap driver who need a parking lot near to the lobby. For your info, their parking lot is located on the opposite building, multi-storey which is inconvenience for us. The receiption do give us approval to park outdoor. But when we reach the hotel, the security did not allow us to park. Even tho we did told him that we already got the approval. We have to go to the reception again, show them the prove, then the security let us park. But from the security movement and the way he look at us as if we making a crime. So terrible. It was raining day on that day, but was disappointed as no one from the hotel staff assist us with our luggages and things. Enter the room, when we wanted to use the toilet urgently, towel bowl was stained and cannot flush off. Called the room service, technician took about 20-30mins to repair. 4G internet and wifi access was very slow. In the evening, and during check out the next day, the same security kept looking at us and our vehicle. I understand that they are doing their job but please know that we didn't park there illegally. On the day of check-out, we called the reception to check whether can we request for late check-out, but instead of getting a late check-out, reception make us to check-out earlier which is before 12(the standard timing of checking out) If you are looking for a spacious room and decent area, you can come over to this hotel but if you are looking for overall good service and convenient, don't visit this hotel. You will disappoint yourself, just like i do.

This brand new hotel is amazing! The services are great. Big hotel room. Air-conditioner works great and the room is very clean. 100% satisfied and recommended. Free parking as you can validate your touch n go card at receptionist before exit.

Kakitangannya baik tetapi saya tinggal di sana selama 3 hari, tiada pengemasan datang ke bilik saya dan membersihkan bilik. Selain itu, ia adalah penginapan yang baik

Great receptionist, been very helpful & taking extra efforts to make my stay a memorable one. Strategic location with all local outlets and amenities within walking distance.

Lokasi hotel memuaskan di persekitran luar hotel mudah mendapat tempat makan dan tempat dobi layan diri. Kecuali semasa penginapan hari pertama kurang selesa air cond bilik tidak berfungsi dengan baik dan bilik terasa panas. Complaint pertama staff yang bertugas memberitahu, mengambil masa untuk sejuk. Hampir 3 jam dalam bilik masih rasa panas. Complaint kedua saya pergi ke kuanter service dlm pkl 8,30mlm. tiada tindakan yang di ambil.. Complaint yang ketiga pagi 7.12.2022, semasa saya mahu keluar breakfast. Aircond bilit baru terasa sejuk selepas aduan yang ketiga. Saranan saya supaya memperbaiki kelemahan supaya setiap aduan di ambil dengan serius. Sebagai pelanggan sekiranya meninggalkan kesan yang baik dari hotel tersebut, saya akan menginap lagi utk kedua kali nya sekian

We arranged a group booking for our workers to stay for 2 weeks. They asked to pay full amount for agreed number of workers, then only can allowed to check in. Due to the MCO implementation by KKM, we need to early check out by 2 days and the hotel reluctant to refund even though they are fully aware on the restriction of cross state. Our Company is based at Negeri Sembilan, need to cross state and they do want to re-consider for the refund. I also booked another 2 more hotels due to capacity constraint and both hotels charge as per the room occupancy and refund our deposits due to early check out. This is my bad experience selecting this type of hotel. Be careful on their policy “once paid, no refund”