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Persekitaran4.4
Kemudahan4.4
Perkhidmatan4.4
Kebersihan4.5
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ㄱ지훈형제
Bilik Superior Twin
Menginap pada Mac 2022
Keluarga
3 ulasan
4.0/5
Sangat Baik
Disiarkan pada 22 Apr 2022
Semasa daftar masuk, kakitangan sangat ramah dan perkhidmatannya baik. 하지만 저녁에 비행기를 타야하는 상황이라 급하게 체크아웃을 할려고 나왔는데, 직원분이 아무도 계시지 않았고, 기다렸다가 겨우 나왔는데, 시간이 딜레이가 된 점에 대해서 기분이 조금은 언짢았네요 ㅠ 그 점을 제외하고 전반적으로는 괜찮았습니다.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: _KK493319**** yang dihormati, Terima kasih banyak kerana meluangkan masa untuk menulis ulasan anda mengenai pengalaman terbaru anda bersama kami. Kami kesal mendengar bahawa perkhidmatan kami tidak memenuhi jangkaan anda. Kami ingin memohon maaf atas kesulitan yang berlaku dan ulasan anda akan dikongsi dengan seluruh pasukan dan Pengurusan. Sekali lagi, terima kasih atas maklum balas anda yang berharga dan berharap anda akan memberi kami satu lagi peluang untuk berkhidmat dalam masa terdekat. Yang ikhlas, Pengurus Residen Kanta Hanvesakul
9huanfabiao
Menginap pada Mac 2022
Bisnes
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 6 Apr 2022
Kemudahan dalaman hotel semuanya mewah, perkhidmatannya menyeluruh, dan hotel ini serius dan bertanggungjawab
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Tetamu yang dihormati, Terima kasih banyak kerana meluangkan masa untuk menulis ulasan anda mengenai pengalaman baru-baru ini anda bersama kami. Kami berbesar hati untuk mengetahui bahawa anda mempunyai penginapan yang menyeronokkan. Komen anda akan dikongsi dengan seluruh pasukan kami. Terima kasih sekali lagi atas maklum balas yang menarik dan kami berharap dapat mengalu-alukan anda kembali tidak lama lagi! Yang benar, Pengurus Residen Kanta Hanvesakul
Pengguna Tetamu
Bilik Superior King
Menginap pada Mei 2022
Pasangan
1 ulasan
4.5/5
Hebat
Disiarkan pada 14 Jun 2022
Ini adalah hotel yang sangat baik untuk harganya
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Tetamu yang Dihormati, Terima kasih banyak kerana meluangkan masa untuk menulis ulasan anda mengenai pengalaman baru-baru ini anda bersama kami. Kami sangat gembira mengetahui bahawa anda menikmati penginapan yang menyeronokkan dan terima kasih atas komen yang menarik. Komen-komen ini sangat penting bagi kami dalam memastikan kami memberikan tahap perkhidmatan dan kemudahan terbaik kepada tetamu kami, seperti anda sendiri di Novotel Bangkok Sukhumvit 20. Kami mengalu-alukan kedatangan anda kembali. Yang ikhlas, Pengurus Residen Kanta Hanvesakul
Lilililo
Bilik Superior Twin
Menginap pada Feb 2022
Melancong bersama rakan
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 6 Jun 2022
Biliknya sangat bagus Kakitangan perkhidmatan yang baik, bersih
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Tetamu yang dihormati, Terima kasih banyak kerana meluangkan masa untuk menulis ulasan anda mengenai pengalaman terbaru anda bersama kami. Kami berbesar hati untuk mengetahui bahawa anda menikmati penginapan yang menyeronokkan dan terima kasih atas komen yang menarik untuk kakitangan dan bilik kami. Komen anda akan dikongsi dengan Pengurusan dan ahli pasukan kami, oleh itu hanya berusaha pasukan untuk menyampaikan pengalaman yang lebih baik untuk tetamu kami. Sila yakin bahawa kami komited untuk menyediakan perkhidmatan dan kemudahan tahap tertinggi kepada tetamu kami yang terkenal dengan Novotel Bangkok Sukhumvit 20. Kami berharap dapat mengalu-alukan anda kembali. Yang ikhlas, Pengurus Residen Kanta Hanvesakul
Pengguna Tetamu
Bilik Superior
Menginap pada Nov 2024
Solo
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Dis 2024
Excellent location in the heart of town and near to Asoke BTS station and Terminal 21 (within 10 mins walking). Service is on par for a 4 star hotel and staff are friendly and helpful. As the location is prime, expect traffic jams and it would be better to commute by motorbike or BTS.
Terjemah
Pengguna Tetamu
Bilik Superior
Menginap pada Sep 2024
Pasangan
4 ulasan
4.7/5
Menakjubkan
Disiarkan pada 25 Okt 2024
Room is clean and with sufficient amenities. Hotel location is convenient. Front desk staffs are friendly and helpful. Had an enjoyable stay with this hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your kind review of Novotel Bangkok Sukhumvit 20! We’re delighted to hear that you enjoyed our convenient location, clean rooms with ample amenities, and the friendly assistance from our front desk team. It’s wonderful to know that you had an enjoyable stay with us.We look forward to welcoming you back for another great experience soon!Warm regards,Kanta HanvesakulResident Manager
carpe-diem
Bilik Superior
Menginap pada Sep 2024
Keluarga
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 10 Nov 2024
The hotel massage was of great value, room service and pad thai exceeded expectations. The room assigned was warm and welcoming.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the massage, room service, and our Pad Thai, and that your room was warm and welcoming. It’s always our goal to exceed guest expectations, and we’re glad we could do so during your stay.We truly appreciate your kind words and look forward to welcoming you back for another great experience.Warm regards,Kanta HanvesakulResident Manager
Victor110611
Bilik Superior
Menginap pada Sep 2024
Solo
14 ulasan
4.7/5
Menakjubkan
Disiarkan pada 12 Nov 2024
Have a beautiful swimming pool, can watch the amazing sunset. The location is very nice~
Terjemah
Jawapan daripada Pihak Penginapan: Dear Victor, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you had a wonderful stay and enjoyed at our hotel. Thank you for the compliments for our staff, these comments will be shared with the team members and Senior Management. We look forward to welcoming you back soon!Yours sincerely, Kanta HanvesakulResident Manager
C hing yun
Bilik Superior
Menginap pada Ogo 2024
Solo
12 ulasan
3.5/5
Disiarkan pada 3 Okt 2024
The hotel is convenient. It is located at Em district, with walkable distance to EMSPHERE and EmQuartier where you can eat, shop and drink easily. There’s also a massage place right opposite to the hotel and even one inside the hotel.
However, it’s not super close to the main road and if you are alone, it’s quite dark at night and a bit comfortable, like The 711 next to the hotel even has a drunkie lying at the staircase.
About the room, it is spacious but the light is not bright and the furnitures are a bit old. I even found some red stains on my bedsheet, so i ask them to change for me , and the room service boy came up and questioned if I did this myself… I was speechless…
Overall, the hotel is still okish for the price.
Terjemah
Jawapan daripada Pihak Penginapan: Dear C hing yun,Thank you for taking the time to provide your detailed feedback. We’re glad to hear that you found our location convenient, with easy access to EmSphere, EmQuartier, and nearby amenities. It's also great to know that you appreciated the spaciousness of the room.However, I sincerely apologize for the issues you encountered regarding the lighting, furniture condition, and most importantly, the unfortunate experience with your bedsheet. This is certainly not the level of service we strive to provide, we will be addressing this incident with the team to ensure such situations are handled more professionally in the future.Your feedback is invaluable as it helps us improve, and we hope to have the opportunity to welcome you back and offer a better experience next time.Warm regards,Kanta HanvesakulResident Manager
Kurt
Suite Eksekutif
Menginap pada Ogo 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 21 Sep 2024
For part of our honeymoon, my wife and I stayed in the Executive Suite at Novotel Bangkok Sukhumvit 20, and it was a truly exceptional experience.
Room:
The Executive Suite was perfect for our special occasion—spacious, beautifully furnished, and equipped with all the amenities we needed for a comfortable stay. The room offered a modern, elegant design with plenty of space to relax and enjoy our time together.
Breakfast:
Breakfast at the hotel was a highlight each morning. The buffet featured a wide range of dishes, with new options added daily. From fresh pastries to local Thai delicacies and a variety of Western choices, there was something for every palate.
Executive Lounge:
Having access to the Executive Lounge was a fantastic perk. Throughout the day, we enjoyed a variety of delicious refreshments, and from 5-7 pm, we indulged in complimentary cocktails and other alcoholic beverages whilst looking out over the city as the sun set upon it. The relaxed atmosphere and attentive service made it a great place to unwind after a day of exploring the city.
Service and Management:
The staff at Novotel were genuinely lovely—attentive, friendly, and always ready to assist with a smile. The hotel is clearly well-managed, with everything running smoothly and efficiently, adding to the overall sense of comfort and relaxation.
Location:
Novotel Bangkok Sukhumvit 20 is ideally situated in one of Bangkok’s most vibrant districts, offering convenient access to a range of amenities and attractions. The hotel is just a 10-minute walk from both the MRT (Metro) and BTS (Skytrain) stations, making it easy to explore the city. The surrounding area is bustling with a variety of dining options, from street food to upscale restaurants (I strongly recommend Esaan Nation Kitchen) as well as numerous massage parlors for a relaxing experience after a day of sightseeing.
For shopping enthusiasts, Terminal 21 Plaza is nearby, providing a convenient spot for quick shopping. While it’s great for a casual browse, we found Icon Siam to be a more enjoyable destination for a full shopping experience. Additionally, the area is well-equipped with essential services, including hairdressers, laundry facilities, and a 7-Eleven just 50 meters up the street, perfect for grabbing late-night snacks or drinks. This prime location offers the perfect blend of convenience and local charm, making it an excellent base for exploring Bangkok.
Overall Experience:
Our stay at Novotel Bangkok Sukhumvit 20 was everything we hoped for and more. The combination of a luxurious suite, excellent amenities, and outstanding service made it the perfect choice for our honeymoon. We would highly recommend this hotel to anyone looking for a memorable and enjoyable stay in Bangkok.
Rating:
5/5 – An exceptional experience for couples or anyone seeking luxury and comfort in the heart of Bangkok.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Kurt,Thank you so much for sharing your wonderful review and for choosing Novotel Bangkok Sukhumvit 20 for such a special occasion! We’re thrilled to hear that you and your wife enjoyed the Executive Suite, our breakfast, and the Executive Lounge. It's great to know that our service and prime location added to your memorable experience.We truly appreciate your kind recommendation and look forward to welcoming you both back in the future!Warm regards,Kanta HanvesakulResident Manager
Elena from China
Bilik Superior
Menginap pada Ogo 2024
Solo
21 ulasan
4.0/5
Sangat Baik
Disiarkan pada 9 Sep 2024
Please ignore the bright black spot in the upper right corner at the last picture (duvet), that's from the camera.
The bedding was dirty, see the pictures, the first 2 pictures is the bedsheet. I don't know is it because they didn't change it in the first place before I checked in or something went wrong during their laundry process.
But it's really annoying! Why should I think about what else they forgot to clean, and I just didn't notice it yet?
They changed the bedding pretty fast, within 10 minutes after my complaint. But they asked me do I want it to be changed! Like I want to sleep on the dirty bed which previous customers left? Or it wasn't washed properly? "Calm down" like it's not a big deal?
Other than that everything is ok, the bed is soft enough, quiet, good location.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Elena from China, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the condition of the bedsheets during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we are very sorry that we fell short of your expectations in this instance.We have already taken steps to address this issue with our housekeeping and laundry teams to ensure that such an oversight does not happen again. While our staff asked if you'd like the bedding changed as a courtesy, I understand how this may have come across in a less-than-ideal way, and we certainly did not intend to downplay the situation or cause any frustration.We’re glad to hear that you found the location, comfort, and quietness of the hotel to your liking, and we truly appreciate your understanding. We hope you will give us another opportunity to provide you with the flawless experience you deserve.Kind regards,Nikolay StoyanovGeneral Manager
Mingmingli
Bilik Superior
Menginap pada Jul 2024
Keluarga
9 ulasan
4.2/5
Sangat Baik
Disiarkan pada 18 Okt 2024
The hotel service was quite good with attentive staff. The breakfast was also quite good. The location was very convenient for getting around on foot, with easy access to foot massage services and a shopping mall.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our attentive service and breakfast, and that you found our location convenient for walking, with easy access to nearby foot massage services and the shopping mall.It’s always wonderful to know that our guests had a pleasant stay, and we look forward to welcoming you back to Novotel Bangkok Sukhumvit 20 in the near future.Warm regards,Kanta HanvesakulResident Manager
Rajeev
Bilik Superior
Menginap pada Jul 2024
Solo
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada 12 Ogo 2024
Stayed for 2 nights for a short trip. The service from the moment I checked in to the moment I checked out was almost flawless. Rooms were stocked well (including 2 big bottles of water). Washroom was clean and comfortable. Bed was great to sink into and stare at the BKK skyline as the sun sets.
Would repeat!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Rajeev,Thank you so much for your wonderful feedback! We’re delighted to hear that you had a nearly flawless experience from check-in to check-out and enjoyed the well-stocked room, clean washroom, and comfortable bed with the stunning Bangkok skyline view.We look forward to welcoming you back for another great stay in the future. Thank you for choosing Novotel Sukhumvit 20!Warm regards,The Novotel Sukhumvit 20 Team
Alangkarn
Bilik Superior
Menginap pada Jun 2024
Keluarga
41 ulasan
4.5/5
Hebat
Disiarkan pada 31 Jul 2024
Excellent hotel chain.
Everything is nice.
This place near by bts and shopping.
love to walk for seeing the city.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your excellent feedback! We are delighted to hear that you enjoyed your stay and found everything to your satisfaction.We’re glad that our location near the BTS and shopping areas added to your experience. It’s wonderful to know that you loved walking around and exploring the city.We look forward to welcoming you back for another enjoyable stay!Warm regards,Kanta HanvesakulResident Manager
IGOR
Bilik Superior
Menginap pada Jun 2024
Pasangan
13 ulasan
4.7/5
Menakjubkan
Disiarkan pada 14 Jul 2024
Second stay within a week. Very good hotel, clean, comfortable bed, in the room can manage different light right from the bed. Good choice for breakfast. Rooms are a bit small but comfortable. Shower super good. Just keep in mind that walking to BTS will take time.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your feedback and for choosing to stay with us again.We are delighted to hear that you found our hotel to be very good, with clean rooms, comfortable beds, and convenient lighting controls. It’s great to know that you enjoyed the breakfast options and the quality of the shower.We appreciate your comments about the room size and the walking distance to the BTS. We understand that the proximity to public transportation can be a factor for some guests, and we strive to make our shuttle services as convenient as possible.Thank you once again for your continued support. We look forward to welcoming you back for another stay.Best regards,Kanta HanvesakulResident Manager