At Residence Suvarnabhumi Hotel

Avoid this inhumane and sick place. I don’t call this place not even motel but a pig cage. They don’t have any respect to guest. The shower water had a very low water pressure. When I left room around 5pm after checkin, chemical treatment smell was all over the room. I asked to change room because I cannot take a shower. They changed to other room when the fixing did not work. The bell guy who helped me to move was not nice and willing to help with luggages. If you react in anyway, he will make your stay uncomfortable around. Right after I moved room, the front desk called to return another one of two room card keys as soon as possible. It was inconsiderate. The water temperature was not working and very low water pressure in the other room. My foot got burned. The dust was alot in the air. The laundry machines are broken and it stopped itself. The floor was flooded with water. One washer I am using was turned around and the side was open when I went back. I had to go to laundromat. One day the room key did not work which is ridiculous. I ask for a booking cancellation due to shower issue water with burned foot picture. Am wasc The front desk woman in the morning did not answer or explain my questions. She rather say whatever and yelled at me knowing what I am going through. Normal humanlike conversation was impossible. She acted violent and nasty toward guest fir no reason. The hotel rejected one night refund. I had to get a help from trip.com. The front desk woman does not have any concern about guest and at hotel. She should follow her CONSCIENCE. She needs to bark the fool somewhere else. The housekeepers were cleaning very noisy and did not clean the floor in the hallway. Do not let them ruin your vacation at this hotel dealing with this constant mess and headaches of low levels.

I felt as at home. So cosy. The staff was so pleasant, helped with all my questions. The ville was so clean, it was amazing to listen sounds of the nature outside. There was a sweaming pool on the terretory of hotel. Free coffee, noodles and tea. I would like to visit this hotel, the ville, again.

very good place and good service,the room is clean and big,I must come back to here next time,good