Hotel Barcelonès dengan Bar

As a repeat guest of Catalonia Hotels & Resorts (I’ve stayed at Catalonia Square 4* Sup several times and consider myself a loyal member of the chain), I had high expectations when booking Catalonia Passeig de Gràcia 4*. Unfortunately, this stay was a complete letdown. I’ll start with the positives: the location is excellent, and the room itself was clean and comfortable. Beyond that, however, there was a striking absence of genuine hospitality. The luggage delivery service felt staged and carried an obvious expectation of tips, more reminiscent of a comedic trope than professional hotel service. As a returning guest, I received zero acknowledgment or mention of any loyalty recognition. To make matters worse, the reception staff at checkout didn’t even bother to say “thank you” or “goodbye.” The overall demeanor felt indifferent, as though accommodating guests was a burden rather than their responsibility. What’s particularly concerning is the complete lack of transparency regarding costs. Trip.com does not receive the full pricing breakdown from the hotel, which results in misleading booking conditions. There was absolutely no mention of a required deposit during the reservation process. Yet, I was charged a €200 hold for a two-night stay, allegedly to cover minibar charges or potential room damage. At checkout, no one inspected the room. If there’s no verification process, what is the real purpose of withholding funds? It felt less like a standard safeguard and more like an unnecessary financial hurdle. Even more troubling was the city tax discrepancy. My booking voucher clearly stated a €12.45 tourist tax, but I was charged €19.50 upon departure. When I questioned the difference, I received no explanation and was not provided with an official receipt. For a 4-star property, this level of billing opacity is unacceptable. The hotel’s policies and general atmosphere feel rigidly outdated, evoking 19th-century formality without any of the accompanying warmth or modern guest care. Finally, the breakfast was notably underwhelming: limited selection, repetitive, and well below the standard expected at this price point. While my previous experiences at Catalonia Square have always been positive and professional, Catalonia Passeig de Gràcia failed to meet even basic standards of courtesy, transparency, and service. I strongly advise future guests to verify all fees directly with the hotel before arrival and to keep detailed records of any charges. Until management addresses these operational gaps, I cannot recommend this property to fellow travelers or to loyal guests of the Catalonia chain.

Cute little boutique hotel situated in the Gothic area of Barcelona. Location was perfect. Walking distance to major attractions especially Gaudi’s masterpieces. Hotel was nicely decorated for Christmas . Smell of fresh pine leaves filled the lobby. Staff very friendly and helpful. Special mention to Rafael and Mariona who helped booked my tickets to Familia Sagrada at the last minute . It was my second time in Ohla and the welcome team came with champagne and chocolates. This nice gesture was really appreciated. O stayed in the Junior suite and the room was clean and well appointed . Only minor issue was the breakfast , while good, was the same everyday. I stayed for 4 days and wished a little variety would be great. Perhaps more Asian food as a lot of the hotel guests seems to be Asians. About the only Asian food was plain rice and miso soup. All in all a close to perfection hotel. A little more pricey but well worth it. Highly recommended.

Hotel ini terletak di kawasan yang tenang di tengah-tengah kesibukan dan kesibukan, menawarkan akses mudah ke pelbagai destinasi. Perhentian bas betul-betul di luar menyediakan akses terus ke Sagrada Familia, dan ia terletak 10 minit berjalan kaki ke Batlló dan Casa Milà. Hotel ini kecil tetapi bersih dan kemas. Teksi dari stesen kereta api ke hotel berharga kurang daripada 20 euro, dan teksi ke lapangan terbang hanya mengambil masa setengah jam.

I stayed here for three nights and was quite disappointed with the experience. First of all, there was no kettle and no complimentary drinking water provided. The water bottles inside the fridge looked like they were free, but it turned out they were charged separately—something we only discovered at checkout, which felt very misleading. On the second day, the sink became clogged, and later that evening we even had electrical issues in the room. And also no fresh towels were provided through this day. Even the cheap instant coffee from the in-room coffee machine wasn’t complimentary—you have to pay extra for that too. Finally, be aware that the sauna is not located inside the hotel itself. You actually need to cross the street to access it, which was quite inconvenient. Overall, the facilities and service didn’t meet expectations, especially for the price. I would not recommend this hotel unless they improve transparency and basic guest comfort.

Nice, clean hotel with a decent-sized room and comfortable beds. I especially loved the shower! There are plenty of restaurants and shops nearby, which was really convenient. A couple of things would have made the stay even better — having a kettle in the room and a proper bin. There was an illy espresso capsule machine, but it didn’t work properly. Also, there wasn’t a bin in the room itself, just a very small one in the bathroom.

Very convenient area, transport are all very nearby. Very good environment and lots of food choices around the hotel 🏨. Although price is slightly higher, but the hotel give me a very comfortable and friendly service.

Hotel are very nice and warm also cozy, the reception are friendly and helpful. Location near many Asian restaurants and supermarkets. It's a great experience staying at this hotel

The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.

I loved the hotel, it's big, it always has air conditioning so it feels like a cool place. In the kitchen there is a large dining room where you can heat your food and refill your water bottle. The room is small I stayed in female of 6 and well the locker is under the bed so you have to sit on the floor and so there is no chair to use in the room. The air in the room is great. The perfect bedspread! There is no external noise but the private bathroom is too small the minimal shower they should put something for the floor because it is all wet but in general I loved the place! The wifi works perfectly

One of the bigger room concept in Europe, and definitely the best stay. Might not be the most strategic location as it’s not in the main district like Passeig De Gracia / Eixample, but if you’re arriving or departing via high speed railway from anywhere else in Spain, it’s definitely a good location! I’d choose a big room & travel to the main street via subway than staying in the busy streets. To me, Location 100/10 Amenities 100/10 Hospitality 100/10 Rooftop Bar 1000/10 (BEST ROOFTOP IN BCN)!!!! Highly recommend & def back here soon!