Hotel Merida dengan Bar

Service was the best of the best. Rooms are clean, neat, charming and spacious. Complimentary breakfast with tea, coffee and juice was offered. The owner went out of their way to provide all the information needed to make our stay pleasant in Merida.

We stayed here for two nights. Overall, the property itself is nice, but unfortunately our experience with billing and included services was disappointing. At check-in, the amount I was charged at reception was 300 pesos higher than what was stated in my official booking confirmation. I was told it was due to a different exchange rate, but the booking document clearly listed the price in Mexican pesos, so there shouldn’t have been any exchange difference. The next morning at breakfast, the waitress informed us that breakfast was not included in our stay, even though it was clearly included in our booking. I had to return to reception to sort it out. The same situation happened again with the two pizzas and soft drinks that were included in our package. When we called to order them, we were told they were not included. Once again, I had to go back to reception to clarify and prove what we had paid for. It felt like I had to repeatedly go to reception to justify and confirm services that were already included in our reservation. That’s not the kind of experience you expect when booking a hotel stay. Clear communication between reception and restaurant staff would greatly improve the guest experience.

非常喜歡這個老牌的酒店，完美的地理位置，佛性並且熱情的服務，墨西哥的服務真的是非常好的。定的是行政樓層，那些點心咖啡早餐都是免費的。服務真的是非常棒，讓人情不自禁地多放小費。

We really enjoyed our stay — it was a lovely place to rest and unwind, and we loved the aesthetic and overall vibe. However, the location felt a bit sketchy at times, which was a drawback for us. It’s a great spot if you’re looking to relax for a day or two, but maybe not the best choice for exploring or backpacking.

El lugar está a pasos de la avenida Montejo, las habitaciones muy limpias. Tiene Gym, con equipos básicos pero bien. Por otra parte las instalaciones son muy antiguas, la regadera no se pudo seleccionar para usar sólo la regadera o la que es movible, no hay conectores USB para carga de celulares, en ésta época ya debería ser algo normal para hoteles de 4 y 5 estrellas. El Lobby aunque agradable es demasiado obscuro y como está a la entrada pareciera que el hotel no está en servicio. La comida se me hizo muy cara hay lugares mucho mejores para comer y más accesibles en precio.

酒店的位置很好，晚上吃飯很方便！設施是凱悦水平，滿意

Clean, comfortable, and perfectly located. The hotel was spotless, the staff was friendly and helpful, and the location couldn’t be better, close to everything I wanted to see and do. Despite being so central, it was surprisingly quiet, which made it easy to relax. Would definitely stay here again.

The hotel was well-located and the staff were kind. Unfortunately, the shower drain was not properly installed and sewage gases would fill the whole hotel room. The hotel cleaners tried to mask the odour by liberally spraying a room deodorizer. The pool, although shallow, was perfect for cooling off.

The hotel itself is beautiful and full of character, with spacious rooms that make for a comfortable stay. The historic charm and atmosphere are definitely highlights, and overall the property has a lot of potential. However, one issue that should really be addressed is the large number of dengue mosquitoes, especially around the pool area.

The pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.