Hotel Merida dengan Bar

Gorgeous boutique hotel with staff that goes above and beyond. The heir of the estate actually greets guests and ensures they have a pleasant stay. We only got to stay for one night, but they upgraded our room and allowed us to enjoy the pool as we arrived early and they needed time to get the room ready. It is worth the price.

We stayed here for two nights. Overall, the property itself is nice, but unfortunately our experience with billing and included services was disappointing. At check-in, the amount I was charged at reception was 300 pesos higher than what was stated in my official booking confirmation. I was told it was due to a different exchange rate, but the booking document clearly listed the price in Mexican pesos, so there shouldn’t have been any exchange difference. The next morning at breakfast, the waitress informed us that breakfast was not included in our stay, even though it was clearly included in our booking. I had to return to reception to sort it out. The same situation happened again with the two pizzas and soft drinks that were included in our package. When we called to order them, we were told they were not included. Once again, I had to go back to reception to clarify and prove what we had paid for. It felt like I had to repeatedly go to reception to justify and confirm services that were already included in our reservation. That’s not the kind of experience you expect when booking a hotel stay. Clear communication between reception and restaurant staff would greatly improve the guest experience.

Great hotel with wonderful breakfasts and popsicles. Bit of an odd location, neither central nor near the Paseo de Montejo

The hotel was well-located and the staff were kind. Unfortunately, the shower drain was not properly installed and sewage gases would fill the whole hotel room. The hotel cleaners tried to mask the odour by liberally spraying a room deodorizer. The pool, although shallow, was perfect for cooling off.

Not a good location but it's okay for a short stay. It's 3 blocks from paseo and way further to the central square

Me gustó todo la verdad. Es un hotel muy completo y con un precio muy competitivo. El desayuno me gustó mucho por la variedad para el precio que tenía. Muy recomendable!

El hotel está normal, promedio. Desafortunadamente el desayuno estuvo fatal muy poca variedad, la fruta estaba casi podrida, los chilaquiles desabridos de tortilla remojada, huevos “en salsa” quemados y papas insípidas. Una de las cremas que tomamos para el café estaba echada a perder y por poco la bebemos. El personal muy amable. El agua de la regadera tiene un límite por el cual no sale taaan caliente, a simple vista podría parecer que uno se bañará con agua fría. Se percibe un poco más tibia cuando estás bañándote.

Great hotel option right in the heart of Merida. This is an old house with lovely architectural style and character. The rooms are spacious, service is great, and the swimming pool is nice! The only detail is that I asked for some toothpaste and they didn't have (bring yours along), and I had to go out to get one (not far, plenty of convenience stores around). I recommend it 100%

The pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.

У отеля отличное расположение в шаговой доступности от автобусной терминала ADO, а также все досторичечкие достопримечательности центра города. Номер отеля у меня оставил двоякое впечатление: с одной стороны хорошая кровать, но сдругой стороны состояние всего остального очень старое, в номере нет холодильника, сейфа и столовых принадлежностей.