Hotel Pretoria dengan Bar

The hotel is in the best location od Pretoria, connected with many restaurants, shops. It is new, beautiful and in the new area of Pretoria. The personal is all so friendly and helpful. Our room is very big, nice and comfortable.

This boutique hotel provided outstanding customer service. The rooms are large. I was served breakfast in front of the fireplace. I would come back to stay here again because this was such a wonderful experience.

The pace is centrally located near businesses and food outlets. It gives an option of dining with them or choosing mulitiple resturants within a walking distance. It has a safe parking area and the rooms are comfortable and clean. There is fast WIFI. The staff is friendly and very helpful.

I had a beautiful stay, the room is spacious, the bed is in very good condition, the staff us very friendly and the hotel is easily accessible to the train station and to university of Pretoria.

Great experience. Wonderful staff at reception , doning room ,bar and parking . The staff cleaning the rooms make a lot of noise, knock on the door early in the morning and were not very polite. They need to be inducted in customer service.

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

The service was excellent upon my arrival,I was surprised with a cake and fruits and nuts platter because I went to celebrate my birthday thank you ANEW HOTEL,not to forget a glass of champagne at reception enjoyed my birthday.

An absolutely stunning place!! The best stay we have had!! Breakfast and dinner included. The food was outstanding and a lot couldn’t finish every meal. They are friendly and helpful we had royalty treatment! 100% recommend to stay here. The room was amazing, the temperature was comfortable for this cold weather and the VIEW was spectacular !!!!! The Lodge is also safe to go for a nice run or nature walk.

Good location. Good staff. Basic room and amenities, but more than enough given the price.

Affordable three star. Pleasant stay and safe parking. Comfortable bed. WiFi didn't work in the room and no flexibility whatsoever for early check-in (”the rooms aren't ready” - but suddenly they're all ready at the same time...). Would stay again at the correct price point.