Ulasan Derby Hotel Barcelona

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your kind comments.It brings us immense pleasure to know that our team's dedication to service excellence has resonated with you. The ability to provide an early check-in and contribute to a smooth start to your stay is something we always strive for, and we are glad it added to the positive experience of your visit.Hearing of your intention to return is the highest compliment we could receive!We look forward to seeing you on your next visit to our hotel. Best wishes,José Luis Fernández, General Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to let us have your feedback concerning your visit to our hotel.We are delighted that you found the room cleanliness and bed comfort to your satisfaction. Our aim is to provide a restful environment, and we are pleased to hear that these aspects contributed positively to your experience.However, we apologize for certain aspects of your stay falling short of your expectations. Regarding the television channels, we are currently updating our system to ensure a wider selection of options for our guests. As for the tea and coffee making facilities, we understand the convenience these amenities provide and offer kettles upon request at the reception to enhance our guests' comfort. Additionally, we are sorry to hear that the pool area did not meet your expectations. Our pool is a favored feature, especially during the warmer months, and we continuously work to maintain its appeal for all guests. We would also like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.Finally, we are glad you appreciated the comfortable beds in our rooms, designed to offer a restful night's sleep. We hope that, despite the areas for improvement, you were able to enjoy the overall experience at the Derby Hotel.We hope to welcome you back. Best wishes,José Luis Fernández, General Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to review your stay with us.We are delighted that you found good value for money and appreciated the amenities provided at our hotel. Our goal is to offer a comfortable and convenient experience, and we're glad to know that these aspects stood out during your visit.However, we understand that the distance from the city center and coastline was a concern for you, despite the availability of direct bus services. Our location is near the iconic Camp Nou stadium and in proximity to the best shops and restaurants in the Les Corts neighborhood. We are also just a short walk from Sants Station and the AVE, providing efficient connections to various parts of the city.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,José Luis Fernández, General Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback.We are thrilled to hear about the positive aspects of your stay at Hotel Derby.We are delighted that you appreciated the surrounding amenities, our delectable breakfast options, and the warm hospitality provided by our staff. However, we deeply regret the inconvenience you experienced during the room change process. We understand how important a seamless transition is for our guests, and we apologise for not meeting this expectation on this occasion. Your feedback is highly valuable to us, and we are taking it seriously to ensure that all our guests receive the high standard of service they deserve.Nevertheless, it is wonderful to know that you found our proximity to Gaudi's main tourist attractions to your liking. Our location, which offers convenience for exploring Barcelona's vibrant life, shopping, and cultural beauty, is one of the highlights we pride ourselves on.We hope we may have the pleasure of welcoming you back in the future. Best regards,José Luis Fernández, General Manager

Jawapan daripada Pihak Penginapan: Уважаемый гость,Благодарим Вас за то, что нашли время поделиться своими впечатлениями о пребывании в нашем отеле.Мы очень рады, что Ваше пребывание в Derby оставило приятные воспоминания.Мы в восторге, что Вы высоко оценили просторные номера с продуманным дизайном и удобную кровать, а также наши удобства, включая мини-бар и возможность запросить чайник на ресепшене.Мы понимаем, как важен комфорт и спокойствие наших гостей, и мы всегда стремимся обеспечить это. Мы учтем Ваши замечания и постараемся улучшить качество нашего сервиса в данном аспекте.Кроме того, мы рады, что Вы оценили удобное расположение нашего отеля, близость к метро и центру, нашу круглосуточную ресепшн и преданность нашего персонала.Мы надеемся снова приветствовать Вас в нашем отеле.С наилучшими пожеланиями,José Luis Fernández, General Manager

Jawapan daripada Pihak Penginapan: 尊敬的客人，感謝您與我們分享您的體驗。我們很高興您對我們的服務感到滿意，儘管存在語言障礙，我們的團隊仍努力確保能夠理解並滿足您的需求。您對酒店環境的高度評價，包括優雅的石雕裝飾，給予了我們極大的鼓勵。我們的洗浴設施和熱水供應確保了您的舒適和便利，這是我們始終致力於提供的高標準服務。我們期待着再次歡迎您的光臨。最好的祝福，José Luis Fernández, General Manager

Jawapan daripada Pihak Penginapan: 尊敬的賓客，感謝您與我們分享您的體驗。我們很高興讀到您對於我們酒店的正面反饋。我們希望您在入住期間有機會體驗到我們獨具特色的當代繪畫藏品，這是Derby品牌獨一無二的特色。我們期待着您的再次光臨。最好的祝願，José Luis Fernández, General Manager

Jawapan daripada Pihak Penginapan: Уважаемая Ирина,Благодарим Вас за то, что нашли время поделиться своими впечатлениями.Мы очень ценим, что Вы высоко оценили атмосферу нашего отеля, его чистоту и профессионализм нашего персонала.Однако, нам очень жаль, что возникли недопонимания относительно завтрака. Наш отель предлагает разнообразные варианты для завтрака, включая буфет и а-ля карт меню, а также мы всегда готовы предложить завтрак в номер.Нам также приятно, что Вы оценили расположение нашего отеля, удобное для посещения основных достопримечательностей Барселоны.Мы надеемся вновь приветствовать Вас в отеле Derby.С наилучшими пожеланиями,José Luis Fernández, General Manager

Jawapan daripada Pihak Penginapan: Estimado huésped,Nos complace enormemente que haya tenido una experiencia tan positiva en el Derby.Nos alegra saber que ha valorado la limpieza de nuestras instalaciones, la organización de nuestros servicios, la tranquilidad de nuestro ambiente y la calidez de nuestro personal. Es un honor recibir comentarios como los suyos que reflejan el compromiso de nuestro equipo por ofrecer una estancia inolvidable.Muchísimas gracias por su confianza y sepa que estaremos a la espera de recibir la grata noticia de su vuelta. Un saludo muy cordial,José Luis Fernández, Director general

Jawapan daripada Pihak Penginapan: Cher hôte,Nous vous remercions d'avoir partagé votre expérience avec nous.Nous sommes enchantés que votre séjour au Derby ait été à la hauteur de vos attentes et que vous ayez apprécié l'atmosphère magnifique de l'hôtel, ainsi que l'accueil chaleureux de notre équipe. Votre recommandation est la plus belle marque de confiance que vous puissiez nous offrir.Nous espérons avoir le plaisir de vous accueillir de nouveau.Cordialement,José Luis Fernández, Directeur général