Pengguna Tetamu
10 Disember 2024
My grandson and his girlfriend booked this Travel Lodge 5wks in advance of arrival. Room was booked for 3pm, arrived 2.45, my grandson was flatly turned away because he was 17, his girlfriend is 18, this was asked b4 booking was accepted, they were turned down by a girl called Sharnice on front desk, this was in Barking miles away from home. They tried to book into another hotel close by but were unsuccessful, only because of intervention from my grandsons girlfriends mother calling the hotel did they accept them back at the Travel Lodge. They were then given a single room between them that had only just been vacated, not clean, single bed, wet shower. They went to the concert that was booked and when coming back to the Travel Lodge a different lady was on reception and gave them the proper room they'd booked and apologised for Sharnice being so dispicably rude to my grandson and his girlfriend. Checkout was 12noon nxt day, at 10am someone was trying to open their bedroom door, when my grandson went to see who was there, it was Sharnice and another member of staff running off down the corridor. This is totally unacceptable and unprofessional and put my grandson and his girlfriend in what could have been a dangerous position by not being able to have a safe place to stay, angry beyond words
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