Barry Island

Room was far to hot and aircon seemed to have been switched off snd no option to open a window. Breakfast was terrible and evening meal even worse. Location was great Plenty of parking on site. Staff were friendly My granddaughter loved the halloween themed reception area.

I'm writing this review as I'm disgusted with how I haven't been dealt with yet. The service from premier inn and higher up staff have been appealing. Myself , my sister and two children were sharing a family room. We had took our bags to the room and headed out for the day. When we got back we had noticed things such as things not been cleaned properly and a juice bottle left under the bed. When I got into the single bed that night I was coming up in rashes and non stop itching. I called down to reception and the man said I can either move rooms or on checkout someone will talk to me about it. We couldn't move all of us at 9.30 when the kids were asleep so I decided to share the double bed with my sister and nephew. In which I wasn't itching in this bed. When I checked out in the morning I raised my concerns because I wasn't asked how my stay was. And all the lady said on check out was thanks for letting me know.... I then did a further complaint as we had spent money for a family night away and 3 of us had to share the bed and was very overwhelmed crowded and the rooms was not clean. I then hear back higher up to have someone say the staff said we had 4 children so they wouldn't refund as overcapacity. They lied. I emailed back and told them to check the cameras and check how many people I paid to have breakfast... It was 4 of us in total not 6. So the staff lied and I have not heard back from this which was August!!! I feel so disrespected that the staff have lied and that's why we can't have any sort of refund. I will not be returning and think whoever has lied needs a talking to! Own up to your mistake.

We left our room on the Sunday morning with a view of returning before check out at Midday to use the facilities. When we went out we did not check out and we took our room keys and left a Do Not Disturb sign on the door. On our return at 11:30am Premier in staff had ignored the Do Not Disturb sign and entered the room and prepared it for the next guest. Our keys still worked and when we complained we were assured that we were welcome to use the room. This was not my point, I thought Do Not Disturb meant DO NOT ENTER, but Clearly Not at this Hotel. Staff clearly come and go as they please so they might as well do away with the signage.

It was a comfortable hotel that was well-kept and secure. The staff were all friendly and helpful. My favourite aspect was it was in walking distance of places I wanted to go, but far enough separate that I wasn’t disturbed by the local night life.

On arrival we went check in, the guy was wearing a woolly hat never stood to greet us remained seated the whole check in, found it a bit unprofessional. The room wasn’t the cleanest and with a toddler that touches everything and roams around I find this pretty unacceptable. We went to make a cup of tea to find the cups were both brown inside like they had never been washed. For a new hotel I found this quite dissatisfying. We won’t be returning to this hotel

Stayed 1 night for my husbands 50th, wonderful service from start to finish. Friendly receptionist. Clean room. Staff went as far as putting balloons, banners, card and present in our room. Even had a free complimentary breakfast. Felt very personal.

We booked this hotle as we both wished we had stayed here for an actual wedding day. We were greeted by friendly staff and were amazed at the room it self and we would definitely stay again for the price we have paid for this room thank you there was nothing bad about this hotle it was close to asda in walking distance

Lovely clean hotel. rooms have comfy beds ,staff very friendly and helpful . Ideal location for visiting Barry island and not to far from railway station. Brewers Fayre next door perfect for breakfast/evening meal serving lovely reasonably priced food and friendly staff will definitely stay again when down that way

Very welcome feeling in and around all the hotel and restaurant. Relaxing week in Wales. Lots of shopping and eating out. Plenty of of bars and shopping areas to visit.