Hotel berhampiran Skatepark Batalha, Batalha

I choose this hotel for a health reason, to access their spa/jacuzzi. I only had 3 days of vacation to use, but unfortunately their spa, besides being expensive, doesn’t have safety and quality conditions. They receive swimming lessons on their pool (noise, confusion, music, dressed and street shoes entering the spa area), the pool water is always very cold, some days the jacuzzi, sauna and Turkish bath also cold; schedule too many people for the same hours (disrespectful customers who don’t give you the chance to use the jacuzzi), and disregard all responsibilities of this poor management. I complained, in the end they discounted the spa cost, wanted to offer 2 nights - on the same minute I was paying for 4 nights (complaining about the worst vacations I had, and for not being able to rest properly). Off course I reject the offer, which was taken as an offense. If they really wanted to help, they could discount the same 2 nights from the payment. But no, the offer was just for their own sake to make me come back, and not to compensate the damages I had of spending the only 3 days left of vacations I had, plus being under stress all the 4 days of stay. The staff tried to help and were nice, but their manager had a very bad attitude, arrogant and stupid, which could be avoided. I didn’t call the manager, so appear to make an offensive offer… is not the best way to manage an hotel. After this conversation with the manager, I left the hotel very very angry and feeling disrespected. Besides the spa disappointment, this manager attitude was the worst point of my stay.

O hotel quase passa despercebido na rua onde se localiza, mas a partir do momento em que nele entramos, a sensação é de bom gosto e conforto. O quarto era ótimo, muito espaçoso, com muita luz e as camas e almofadas fantásticos. Casa de banho ótima. Pedi quarto junto a elevador para a minha mãe idosa não ter de caminhar muito e não só tiveram isso em atenção como atribuiram um quarto para pessoas com mobilidade reduzida. Muito atenciosos. Pequeno almoço maravilhoso com muita diversidade e abundância. Jantámos no restaurante e as opções eram muito boas, bem como a seleção de sobremesas. Estacionamento próprio e também na rua. Excelente wifi.

**I am giving this hotel a 3 stars for the room alone. Every thing else was above average.** We stayed at this property from 03/20 – 03/23. I had reserved a suite. When I see a suite, I think of a very nice room with a good view. Not in this hotel. We were assigned room #101. This was a suite with a separate sitting room, but the view was of a wall. Not overlooking the sanctuary but a wall of the building next door. Not like the photos on the website. So, if you are looking for a room with a view, do not get room 101. Other than that, the stay was good. The room was clean, and the heating worked well. The price of the room was €93/night. All staff encountered were very friendly and helpful. The restaurant had an excellent staff (especially Ines) and the provided breakfast was very good. Breakfast was €15/person with a very large selection of items. It is one of the hotels located along this street that is directly across the street from the Sanctuary. There is a small onsite parking area with about room for 6 cars. Overall, if I had to do it again, I would not get a room but a city view room. I am giving this hotel a 3 stars for the room alone. Every thing else was above average.

Warm reception, delightful friendly and helpful staff throughout. Great breakfast choice in restaurant with views across the town to the wonderful castle. Nice little rooftop pool and bar. The mini apartment was great .... big comfortable beds, nicely equipped kitchen area and spacious lounge. All clean. Couldn't have asked for more especially at the orice. Really impressed.

Fuimos a pasar Semana Santa a este hotel rural en base a sus buenas criticas de internet, y he venido encantada, nos dieron la Casa de San antonio, una pequeña casa de piedra, salon grandisimo, un dormitorio y sofa cama ,dos cuartos de baños, y tambien un pequeño jardin bien amueblado para disfrutar de ello, la cocina muy bien equipada, no le faltaba detalle, todo tiempo de electrodomesticos, desayuno muy bueno,zumo natural y la persona encargada del desayuno pendiente de que estemos bien, tiene piscina, barbacoa, salon de juegos,el personal super amable, nuestra estancia ha sido estupenda, desde luego muy recomendable. no dudeis en ir

Eu e minha família ficamos 2 dias hospedados nesse Hotel. Trata-se de um antigo mosteiro de padres ortodoxos que foi transformado em Hotel, inclusive tem uma Capela dentro dele onde são celebradas missas até hoje. Ele fica a poucos metros do Santuário e pode-se ir andando em poucos minutos até lá. As camas são boas, banheiro privativo e chuveiro com água quente, ar condicionado e o Café da manhã é maravilhoso. O atendimento é excelente mas o problema é que não tem frigobar nos quartos. Mesmo assim, eu recomendo se hospedar nesse belíssimo Hotel.

I stayed one night at the Mercure hotel in Fátima. I was greatly impressed with hotel's excellent location, high quality services, and excellent cuisine. The staff is very friendly, efficient and professional, always eager to make your stay as pleasant as possible. Very nice décor overall and very comfortable rooms. An excellent experience. From now on this will be my hotel in Fátima. I strongly recommend it.