No B G 12, Dataran Emerald, Jalan Ps 11, Prima, 68100, Batu Caves, SelangorLihat Butiran Hotel
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam
Ulasan Tetamu
8.7/10
Very good
259 ulasan
Untuk menjamin ketulenan penilaian yang dipaparkan, kami tidak mengira purata sahaja. Sebaliknya, kami mengambil kira kredibiliti ulasan dan tarikh penginapan tetamu untuk menentukan penilaian akhir.
Ulasan yang disahkan
Location8.8
Amenities8.7
Service8.7
Cleanliness8.8
Tapis mengikut:
Susun mengikut:
All reviews(259)
Positive reviews(242)
Reviews with photos/video(81)
Awesome stay(41)
Breakfast was average(16)
Convenient parking(14)
Large rooms(13)
Clean pool(12)
Great swimming pool(12)
Easy to get around(7)
Loved the view(4)
Negative reviews(17)
Guest User
Superior Room with 1 Double Bed
Daftar masuk pada Ogo 2026
Solo traveler
5 ulasan
8.0/10
Very good
Disiarkan pada 6 Sep 2026
This was my second time staying at this hotel, but unfortunately, the experience was much worse than my first stay.
I booked the same room type as my previous stay, but this room was completely different and did not feel like the same room category at all. To make matters worse, I woke up in the morning and found that the toilet was leaking.
Overall, I’m quite disappointed with this stay. The experience this time was really not good compared to my first visit.
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that you had experience the bathroom fixture issue; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and we hope to be given the opportunity to better improve your future experience.Sincerely, Arief MarkRoom Division Manager
Anonymous User
Superior Room with 2 Single Beds
Daftar masuk pada Jul 2026
Other
8 ulasan
10/10
Outstanding
Disiarkan pada 27 Ogo 2026
The stay was pleasant, the bed was very comfortable, and overall, I was satisfied with my stay.
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Caroline Edward
Superior Room with 1 Double Bed
Daftar masuk pada Jun 2026
Couple
6 ulasan
10/10
Outstanding
Disiarkan pada 5 Sep 2026
I had a very pleasant stay at Mercure Hotel Selayang. Amazing view. The bed was very comfortable and clean. I stayed on the Executive Floor, and the room was spacious with a nice sofa and a table where we could sit and eat. The separate shower area was clean and very nice.
The reservation staff were friendly and helpful, and I really appreciated the free parking. Overall, I had a comfortable and enjoyable stay. Definitely recommended!
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Guest User
Superior Room with 2 Single Beds
Daftar masuk pada Jun 2026
Traveling with friends
4 ulasan
10/10
Outstanding
Disiarkan pada 1 Ogo 2026
Although the hotel is in a somewhat dodgy area, there's plenty of parking, the rooms are clean, and the gym and pool are in good condition. We ordered in-room dining, seafood fried rice and char kway teow; the prices were standard for a hotel, but the quantity matched the price. Parking was validated for free. The only thing that could be improved is the buffet breakfast, both in terms of taste and options.
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. We take note on the breakfast experience feedbacks and we will take the necessary action to better improve it for our guest comfort.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
arinah Mohd Noordin
Superior Room with 1 Double Bed
Daftar masuk pada Jun 2026
Family
21 ulasan
10/10
Outstanding
Disiarkan pada 23 Jul 2026
5 stars! I'm very satisfied with the service and the comfortable rooms. However, I frequently stay at this hotel for work, and when I bring my family, I book two rooms. It's quite disappointing that the hotel isn't able to provide connecting rooms for my children and me.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. At the same time we thanked you for the constructive feedback for us to better improve our guest stay satisfaction.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Jun Hao Loh
Superior Room with 2 Single Beds
Daftar masuk pada Jun 2026
Business traveler
13 ulasan
10/10
Outstanding
Disiarkan pada 16 Jul 2026
I recently stayed at the Mercure Selangor Selayang for a 2-day, 1-night trip. I checked in a day early to prepare for an event hosted at the hotel, and it turned out to be a highly practical choice.
Pros:
Excellent Event Convenience: Staying on-site eliminated any morning travel stress. I could easily get ready in my room and head straight down to the function space without rushing.
Spacious and Clean Rooms: The room was comfortable, well-maintained, and provided a reliable Wi-Fi connection, which was great for finalizing last-minute preparations.
Hassle-Free Parking: The hotel offers convenient parking right next to the entrance/basement, making loading and unloading event gear very easy.
Decent Facilities: The property features a nice indoor swimming pool and gym if you need to unwind before or after your event.
Cons:
Subdued Room Lighting: The lighting in the room is a bit dim in the evening due to the warm yellow setup. If you need bright lighting for makeup or detailed preparation, you might find it slightly lacking.
Average Dining: The breakfast options are fair but relatively standard. There are local eateries within walking distance, but general shopping options in the immediate area are limited.
Soundproofing: The walls are a bit thin, so you might occasionally hear noise from the hallway or neighboring rooms.
Price-to-Value Ratio:
For a 4-star hotel, the room rates are incredibly reasonable and competitive for the area. The price-to-value ratio is excellent, especially if you are attending an event on-site. The convenience alone saves you time and transport costs, making it well worth the money.
Verdict:
Highly recommended for business travelers, event attendees, or anyone needing a functional, comfortable stay in the Selayang/Batu Caves area. I would definitely stay here again for future events.
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. At the same time we thanked you for the constructive feedback for us to better improve our guest stay satisfaction.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Anonymous User
Superior Room with 1 Double Bed
Daftar masuk pada Jul 2026
Business traveler
45 ulasan
10/10
Outstanding
Disiarkan pada 19 Ogo 2026
Location ok
Service is good
Parking is free
I recommend for this hotel
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
AjidArof
Superior Room with 1 Double Bed
Daftar masuk pada Mei 2026
Business traveler
19 ulasan
8.5/10
Very good
Disiarkan pada 19 Jun 2026
A perfect contemporary design hotel that combines modern comfort, elegant interiors, and exceptional hospitality, creating a memorable stay for both business and leisure travelers.
Jawapan daripada Pihak Penginapan: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Vengkates Rao Cluster Asst General Manager
Guest User
Superior Room with 2 Single Beds
Daftar masuk pada Jun 2026
Business traveler
31 ulasan
8.0/10
Very good
Disiarkan pada 19 Jul 2026
Business trip nearby. Should be one of the nice hotel around that area.
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. At the same time we thanked you for the constructive feedback for us to better improve our guest stay satisfaction.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Khafizah Besah
Superior Room with 2 Single Beds, Executive Floor
Daftar masuk pada Apr 2026
Family
15 ulasan
8.5/10
Very good
Disiarkan pada 9 Ogo 2026
We need to put up a night somewhere before we reach Genting from Melaka. Thank you Mercure hotel for being there as im that area I think Mercure is the best option. We took 2 rooms, but one of the room had unpleasant odors, hope hotel can improve. The rest are all nice. Will come again.
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. However our sincerest apologies on the unpleasant odor issue you had. Please be rest assured that we have taken the necessary action to prevent future occurrence for our guest comfort. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Guest User
Superior Room with 1 Double Bed
Daftar masuk pada Mac 2026
Business traveler
10 ulasan
7.0/10
Disiarkan pada 30 Apr 2026
The room was spacious, but it felt quite dim at night due to the yellow lighting. The front desk staff member, Az____, could improve on being more polite when dealing with customers. At times, she seemed a bit unfriendly, with minimal smiling, and her responses to questions were not very welcoming.
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We do regret that you had experienced the unwanted. It is always a pleasure to receive positive feedbacks and constructive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Ace333
Superior Room with 1 Double Bed
Daftar masuk pada Mac 2026
Business traveler
11 ulasan
9.0/10
Great
Disiarkan pada 28 Apr 2026
The location wise is good for those are travelling to rawang and Kepong or even Gombak. Because it’s consider in the middle of the area mentioned above.
Then in the morning for me going to rawang, it is against the traffic so it’s a strategic place for me.
For food actually can go further down to Kepong but the traffic is really hectic.
But it is worth to stay there
The cleanliness should be improve for the carpet in the room.
For toilet it’s good enough.
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and constructive feedbacks on our rooms condition. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Anonymous User
Superior Room with 2 Single Beds
Daftar masuk pada Mei 2026
Family
1 ulasan
10/10
Outstanding
Disiarkan pada 24 Ogo 2026
The room was cool, comfortable, clean, and had many amenities...
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Guest User
Superior Room with 2 Single Beds
Daftar masuk pada Apr 2026
Family
2 ulasan
10/10
Outstanding
Disiarkan pada 20 Jun 2026
Very nicely located in heart of Selayang, very clean room with nice swimming pool
Jawapan daripada Pihak Penginapan: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Vengkates Rao Cluster Asst General Manager
CKFAIZAL
Superior Room with 1 Double Bed
Daftar masuk pada Mac 2026
Business traveler
124 ulasan
7.5/10
Disiarkan pada 29 Apr 2026
Location a little bit far from the public transportation hub. Breakfast is moderatel
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and constructive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager