******* confirmed my booking and assured me I had a reservation upon arriving in town.
I asked for pet friendly and it was confirmed. Last room in town they said.
When I arrived at hotel 10 minutes later, the desk clerk was very rude when she explained I don’t know why they did that, I do not have any rooms. I showed her my confirmation on phone as she went from one computer to another fussing. I said I would have to sleep in the car and after a while she miraculously found one room. A king suite. Which was what ******* reserved for me. But no dogs she said. So my puppy had to sleep in the car, then stay with family in the area. Not a problem. Then she charged a large sum for deposit. I asked if it was for incidentals only and she said yes. Upon check out I was charged an extra fee for penalizing me because I booked through *******, (third party).
I will never stay at this hotel again and I will continue to tell my experience when asked. The staff could have made it pleasant but their attitudes prove they need to stay there, no other brand would tolerate their attitude.
The hotel itself was without amenities, no tv, no closet, no hangers, no clothes rack, no blanket, no bedspread, no iron and the sign posted on the bathroom mirror threatened to charge for each of these things if you took them. The filth needs not to be mentioned. It goes without saying.
Never again.
Terjemah