Hotel berhampiran Teatro Universitario Claudio Barradas, Belem

Overall, we got a very cheap deal for 8 nights and for the price we paid, it was ok. However, there is still a lot they can improve on. We know Belem is not the most internationally oriented city. However, when booking a Mercure, you would expect the guest-facing team to speak English. Throughout the stay we met 3 receptionists with 75% English. The other team members 0, which made communication quite hard. We booked a Superior Room, as from reading other reviews, we could figure out these were quite recently renovated. Being a global company and French brand, you would expect a renovated room to have universal power sockets. Unfortunately, they did not. It was our first time in Brazil and we are from Europe. Our phone chargers fit in the power socket just fine, but the laptop charger did not. We never knew there was a difference. Strangely enough, the hotel only had adaptors from Brazil to Europe, not the other way around. Already quite annoyed, we decided to purchase one ourselves outside. Unfortunately, that also turned out to be an impossible task. Could not find it anywhere. Next day told reception we would look for it ourselves as well, but if they could please ask their purchaser to find an adaptor. We still did not find it ourselves, the hotel did not even bother to look. So, on the third day I got quite upset, as I was not able to work on my laptop. I asked the receptionist if I could speak to the manager. One lady came, we never were told her name or job title, but then the receptionist had to translate as even the manager did not speak English. We gave her the actual charger to keep with her so they could find a suitable adaptor. When returning in the evening there was an adaptor in the room with a handwritten note stating they found us the adaptor we need. NOT, it was the same one from Brazil to Europe. We actually gave the charger, and still we got an adaptor which does not fit. Of course, immediately we went down again. Then one guy from the Maintenance team looked at it and said he would sort something out. He came very happy to the room after 15 minutes. He actually melted the holes in the adaptor to make them bigger so our charger would fit. Melted!! Huge fire hazard, but ok it worked. Breakfast was in a meeting room due to renovation of the restaurant. That can happen, but there was absolutely no atmosphere created in the meeting room. At least play some background music! Although the variety of food at breakfast was not great, the quality of the items was good! Problem though is that there is no system for refilling empty items on the buffet. Especially scrambled eggs were often unavailable, as they would wait for it to be empty, then inform the kitchen to make more. There was also no registration at breakfast, so they would never know how many more people were still supposed to come for breakfast. Each day there were 2 different fresh juices, from fruits only known to Brazilians we guess. We did not like any of them. Can

O hotel é muito bom. Quartos novos e agradáveis. Café da manhã excelente. Porém esqueci meu relógio no quarto e disseram que não havia sido encontrado. Percebi que havia esquecido meu relógio no transporte para o aeroporto e liguei IMEDIATAMENTE para o hotel. O rececionista Allan pegou meu contato e disse que retornaria. Não retornou. Liguei novamente após dois dias e o Victor fez exatamente a mesma coisa. E assim sucessivamente. Até que o Salomão me atendeu e foi MUITO atencioso, educado e prestativo. Foi até o final da “investigação” mas infelizmente, segundo a governança, o relógio não foi encontrado. Desapareceu e ninguém achou. Achei um absurdo pq eu tinha acabado de sair do hotel quando percebi que não estava comigo. Enfim… não esqueçam nada pq não será encontrado nunca mais.

The hotel is located in a safe part of town with lots of places to eat nearby. Quick and easy taxi ride to other touristic areas. The room itself was spacious and maintained fine. I did, however, occasionally notice a strange sewage smell in the hallway similar to that mentioned in other reviews. Breakfast was OK, but nothing special. My main hesitation involves customer service. The front-desk is simply not friendly, will not go out of their way to be helpful, and are insufficiently trained to welcome non-Brazilians.

Bilik yang hangat, penghawa dingin bilik tidak berfungsi. Saya bertanya sebabnya dan mengatakan bahawa bilik itu disejukkan oleh sistem penghawa dingin pusat hotel dan harus dilaraskan oleh kotak kawalan di dinding. Saya melakukan ini, tetapi tidak berjaya. Saya tinggal di dalam bilik yang hangat sepanjang penginapan saya. Lebih-lebih lagi, terdapat katalog yang menunjukkan bahawa TV mempunyai siri saluran yang tidak wujud, iaitu tiada saluran kabel, hanya saluran TV terbuka. Internet teruk, saya tidak boleh mengaksesnya. Sarapan pagi adalah ringkas dan terdapat sangat sedikit perkara di atas meja. Namun begitu, kakitangan hotel melayan saya dengan baik dan sentiasa sopan.

O hotel é muito bom. Por ficar na área comercial, pela parte da manhã é bem movimentado, porém à noite não é aconselhável andar pela ruas. O café da manhã é maravilhoso.

Trata-se de um hotel muito bem localizado, sempre limpo e os profissionais que trabalham no local sempre prestam um ótimo atendimento.

Great location in Belem, the room was nice and large. Walking distance to the ”Docas” (docks), about a 20 min walk, 10 min walk to a large shopping mall with a food court at the top and a 15 min walk to a larke supermarket. Easy to get anywhere in Belem from the hotel using Uber or 99. Would recommend as a great choice when staying in Belem. Room is large, cleaned to a high standard, with Wifi, AC and a nice breakfast included. Will stay here again next time I visit Belem. I hope this review is helpful : )

Segunda vez que eu vou no Atrium e realmente é otímo, atendimento de qualidade e lugar muito bonito e tranquilo, a noite o lugar é sensacional! A unica coisa que para mim não vale o preço é a comida. Essa vez queria dar uma segunda chance pro restaurante (já a primeira vez ficamos decepcionados) mas o peixe estava de novo fora do ponto. Alem disso, parece que o cheiro verde é considerado como legume e não como tempero... O risoto tava bem feito, porem, cheio de cheiro verde, alteirou bastante o sabor da comida. Mas fora isso foi tudo ok!

É um hotel que precisa melhorar bastante. Achei que o quarto que fiquei estava bem organizado, os funcionários são educados. O que me incomodou no hotel foi o fato do serviço de quarto não ser muito atuante, pois quando eu precisei dele não tive. O café da manhã tem suco artificial e os sucos naturais não estão em um lugar em evidência e não são repostos o tempo inteiro, induzindo muitos hóspedes a tomar o suco artificial. O ar-condicionado ficou pingando o tempo inteiro para dentro do quarto, não havia time de manutenção do ar-condicionado disponível no hotel na hora da detecção do vazamento e sequer nos mudaram de quarto depois do comunicado do vazamento, tentaram contornar a situação nos dando toalhas de chão para colocar onde havia o vazamento. O restaurante do hotel só funciona para café da manhã, mas não funciona para outras refeições. As toalhas de banho são muito finas e aparentemente velhas, porém estavam limpas. Tinha uma parede que estava toda remendada e mal pintada. TV muito pequena e os canais dela são todos canais abertos, sendo que alguns não pegam direito o sinal da TV digital. Melhorem nesses pontos, por favor. Senão, muitas pessoas não voltarão a se hospedar no hotel.

Gostei. Já costumo a ficar lá, quando vou a Belém! Hotel bem organizado, atendentes educados, café da manhã bem variado, inclusive para pessoas tolerante a lactose e gluten e ainda para pessoas que precisam de uma dieta balanceada.