Hotel berhampiran Things di Maria, Belem

Overall, we got a very cheap deal for 8 nights and for the price we paid, it was ok. However, there is still a lot they can improve on. We know Belem is not the most internationally oriented city. However, when booking a Mercure, you would expect the guest-facing team to speak English. Throughout the stay we met 3 receptionists with 75% English. The other team members 0, which made communication quite hard. We booked a Superior Room, as from reading other reviews, we could figure out these were quite recently renovated. Being a global company and French brand, you would expect a renovated room to have universal power sockets. Unfortunately, they did not. It was our first time in Brazil and we are from Europe. Our phone chargers fit in the power socket just fine, but the laptop charger did not. We never knew there was a difference. Strangely enough, the hotel only had adaptors from Brazil to Europe, not the other way around. Already quite annoyed, we decided to purchase one ourselves outside. Unfortunately, that also turned out to be an impossible task. Could not find it anywhere. Next day told reception we would look for it ourselves as well, but if they could please ask their purchaser to find an adaptor. We still did not find it ourselves, the hotel did not even bother to look. So, on the third day I got quite upset, as I was not able to work on my laptop. I asked the receptionist if I could speak to the manager. One lady came, we never were told her name or job title, but then the receptionist had to translate as even the manager did not speak English. We gave her the actual charger to keep with her so they could find a suitable adaptor. When returning in the evening there was an adaptor in the room with a handwritten note stating they found us the adaptor we need. NOT, it was the same one from Brazil to Europe. We actually gave the charger, and still we got an adaptor which does not fit. Of course, immediately we went down again. Then one guy from the Maintenance team looked at it and said he would sort something out. He came very happy to the room after 15 minutes. He actually melted the holes in the adaptor to make them bigger so our charger would fit. Melted!! Huge fire hazard, but ok it worked. Breakfast was in a meeting room due to renovation of the restaurant. That can happen, but there was absolutely no atmosphere created in the meeting room. At least play some background music! Although the variety of food at breakfast was not great, the quality of the items was good! Problem though is that there is no system for refilling empty items on the buffet. Especially scrambled eggs were often unavailable, as they would wait for it to be empty, then inform the kitchen to make more. There was also no registration at breakfast, so they would never know how many more people were still supposed to come for breakfast. Each day there were 2 different fresh juices, from fruits only known to Brazilians we guess. We did not like any of them. Can

Este hotel é simplesmente fantástico! Quartos impecáveis, serviço excepcional e localização perfeita. A equipe é muito atenciosa e faz você se sentir em casa. Definitivamente voltarei e recomendo a todos. …………………………

O hotel é muito bom. Quartos novos e agradáveis. Café da manhã excelente. Porém esqueci meu relógio no quarto e disseram que não havia sido encontrado. Percebi que havia esquecido meu relógio no transporte para o aeroporto e liguei IMEDIATAMENTE para o hotel. O rececionista Allan pegou meu contato e disse que retornaria. Não retornou. Liguei novamente após dois dias e o Victor fez exatamente a mesma coisa. E assim sucessivamente. Até que o Salomão me atendeu e foi MUITO atencioso, educado e prestativo. Foi até o final da “investigação” mas infelizmente, segundo a governança, o relógio não foi encontrado. Desapareceu e ninguém achou. Achei um absurdo pq eu tinha acabado de sair do hotel quando percebi que não estava comigo. Enfim… não esqueçam nada pq não será encontrado nunca mais.

Bilik yang hangat, penghawa dingin bilik tidak berfungsi. Saya bertanya sebabnya dan mengatakan bahawa bilik itu disejukkan oleh sistem penghawa dingin pusat hotel dan harus dilaraskan oleh kotak kawalan di dinding. Saya melakukan ini, tetapi tidak berjaya. Saya tinggal di dalam bilik yang hangat sepanjang penginapan saya. Lebih-lebih lagi, terdapat katalog yang menunjukkan bahawa TV mempunyai siri saluran yang tidak wujud, iaitu tiada saluran kabel, hanya saluran TV terbuka. Internet teruk, saya tidak boleh mengaksesnya. Sarapan pagi adalah ringkas dan terdapat sangat sedikit perkara di atas meja. Namun begitu, kakitangan hotel melayan saya dengan baik dan sentiasa sopan.

The hotel is located in a safe part of town with lots of places to eat nearby. Quick and easy taxi ride to other touristic areas. The room itself was spacious and maintained fine. I did, however, occasionally notice a strange sewage smell in the hallway similar to that mentioned in other reviews. Breakfast was OK, but nothing special. My main hesitation involves customer service. The front-desk is simply not friendly, will not go out of their way to be helpful, and are insufficiently trained to welcome non-Brazilians.

O hotel é muito bom. Por ficar na área comercial, pela parte da manhã é bem movimentado, porém à noite não é aconselhável andar pela ruas. O café da manhã é maravilhoso.

Trata-se de um hotel muito bem localizado, sempre limpo e os profissionais que trabalham no local sempre prestam um ótimo atendimento.

Great location in Belem, the room was nice and large. Walking distance to the ”Docas” (docks), about a 20 min walk, 10 min walk to a large shopping mall with a food court at the top and a 15 min walk to a larke supermarket. Easy to get anywhere in Belem from the hotel using Uber or 99. Would recommend as a great choice when staying in Belem. Room is large, cleaned to a high standard, with Wifi, AC and a nice breakfast included. Will stay here again next time I visit Belem. I hope this review is helpful : )

O Hotel é muito bom, com localização e atendimentos excelentes. No entanto, creio que o café da manhã poderia ser um pouco melhor, senti falta de outras opções como pão de queijo, tapioca, torradas, entre outras coisas. E também, sempre durante a noite sempre apareciam algumas pequenas baratas, e o nos foi repassado que isso era por conta da dedetização que havia ocorrido anterior a nossa chegada. Porém, ficamos quatro dias e até o última dia isso persistia. Mesmo assim, considero que a nossa estadia foi muito boa.

Gostei. Já costumo a ficar lá, quando vou a Belém! Hotel bem organizado, atendentes educados, café da manhã bem variado, inclusive para pessoas tolerante a lactose e gluten e ainda para pessoas que precisam de uma dieta balanceada.