The Lansdowne Hotel

One of the bouncers grabbed my partner and pulled him outside because “he looked at him in a strange way”, which I don’t think is fair. Staff laughed in his face when he tried to explain. Extremely Poor customer service would not recommend, rudest staff I have ever encountered.

Went in on spec with a friend to see if we could get a quick meal. We were told off by unpleasant restaurant receptionist for turning up without booking. Fine, we weren't that bothered. Just try saying , "oh I'm really sorry but we're booked out...we could do a table for later possibly if that's any good...". Fairly standard stuff for anyone working in "hospitality". So management, try training your staff in the basics of hospitality. And don't worry, we'll not bother calling again. You do have competitors.

Very impressed with the gorgeous food at the lansdowne, the atmosphere was perfect! The staff were so friendly and welcoming, and the Christmas decorations provided the beautiful Christmas warmth! Definitely looking forward to going back!

Went for lunch with my friend. I had the Haddock and my friend had the pepper chicken. The food was absolutely delicious and good sized servings. Lovely atmosphere. Great Guinness and really friendly staff, everyone of them served us with a smile and a bit of chat, just how a Belfast restaurant should be. I will definitely be back when I'm next in Belfast

WOW! 🤩 W he at a transformation since the last time I stayed there, approximately 7 years ago! On entering the hotel we were greeted with a big smile from a very nice young lady, Rebeca, who was brilliant 🤩 in explaining everything from the hassle free check-in procedure, the location of our room the general layout of the hotel. After leaving off our bags, in what was a good sized, well equipped bathroom and bedroom (220) we made our way downstairs and into the bar area, where we were, once again greeted with a big smile and a cheery hello from Danielle, who enquired if we were going to have something to eat and she very kindly offered us a couple of menus for our perusal. On being seated in a quiet area, towards the back of the bar area, we were asked by a young waitress, whose name I didn’t take note of, if we would like a drink, which, incidentally, was “on the house” and we duly ordered and received 2 well prepared drinks. After a few minutes we were ready to order our meals and it was a very easy task as there were a number of young waitresses available. Our meals arrived in good time and both of us were very happy 😃 with our choices as they were very tasty. As the purpose of our trip to Belfast was to attend a concert in the SSE ARENA, (THE CORRS, BRILLIANT 🤩) we gave ourselves plenty of time to travel in, as the Landsdowne is located a couple of miles outside the City Centre. Although, having said that, it was only a short drive from the hotel to the concert venue and the service, quality and standards of the Landsdowne, far outweighed the mediocre service, quality and standards of the large hotel chain, where we would normally have stayed when attending a concert! On our return to the hotel, shortly before 11pm, we entered the bar area, which was buzzing with the sound of music being played by a couple of guys who were playing music to suit the crowd that was a great mixture of young and old! Once again we were greeted with a big smile and cheery hello from the young barman, John, who was in the process of serving another customer, but he took time to greet us and to also take our order. As the night progressed we got chatting to several other members of the bar staff, Hannah, Sean, both were very friendly and chatty! I noticed a guy behind the bar, who was obviously a manager and I made a point of talking to him, Ronnie, praising him for the way in which his staff team members had been working very hard to please the customers. After a bit of a late night we were glad that breakfast was being served until 11.30 and we throughly enjoyed a well cooked and delicious breakfast meal. Even on checkout the young lady, Casey, was very pleased y that we had enjoyed our time in the Landsdowne and she told us that she hoped to see us again sometime soon! All in all we were very pleased with how we were treated during our time in the Landsdowne and I have no doubt that the next concert we attend in Belfast, will be accompanied by a stay

We have been travelling for 3 weeks/amsterdam/paris/london/bath / Ireland and more… and this hotel and the staff were hands down the best in service. All of the hotels could learn some lessons from this hotel. The food was amazing and a great price. Kelsey at the desk was a stand out and also Rhonda who served us in the restaurant… brilliant!!!