Hotel 3 Bintang di Bellevue

今天退房后收到銀行短信通知，這家酒店從我的擔保信用卡裏扣款5.5美元，經攜程客服與酒店溝通，酒店說我用了他們的瓶裝水，他們的瓶裝水有標價，我根本沒用過。

It was an easy check in/out. The room were clean! Friendly staff, food were so good and near the snowflake lane.

The rooms are clean and updated. . However, the hot shower takes a long time to have warm water. and the carpark is a little too dark, should have more lights. Besides that, everything is good.

位置在一個小教堂旁邊，較為安靜。有些老舊，但是衞生很好。有電梯，大堂有熱水咖啡全天供應。房間有廚房，配置齊全。附近有超市。早餐簡單也很正常。自駕遊，要求不高的可以考慮。

잘 이용하였습니다. 주변이조용하여, 시애틀 시내가 가까워 좋습니다.가족여행에 적당한 곳입니다. 다만 조식은 부실한것 아쉽습니다. 그래도 다음에 이용할 의사가 있습니다.

Very bad experience. Andrea and Gloria in front desk were super rude and lied. Booked King Studio Nature Preserve view ( which is more expensive than regular studio) since I am light sleeper. Checked in at 9 pm, confirmed it was the quiet nature reserve side as I booked before checking in. The front desk Andrea checked me into different room( on the freeway side instead of Nature preserve view) without informing me the change at all. I got into the room. Found it was on the wrong side of the building facing freeway super noisy. Asked front desk, another lady Gloria told me somebody else took my room just before I checked in and they do not have any nature reserve view room available, and insisted they informed me they gave a free upgrade to freeway side. I said I did not request upgrade to freeway , and checking in Andrea did not mention the change at all and really need my natural view room as I reserved so that I can sleep. Gloria said only one bad room under lobby left they do not give to customer normally. Then Andrea accused me that I booked the regular room not the nature view room until I showed my reservation email clear mentioning nature reserve view. Then they changed the story again to say it was sold out , and they said website oversold their rooms all the times. It is my problem that I checked in late and room was gone. Is it the whole point of reservation to book online with credit card for your room so that you can have the room you requested? They were Super rude and lied through the way. Told us we can leave. We have no choice to leave and Andrea wanted to charge us penalty for checking out. I think it is ridiculous that they gave our room to others and left no room to us, finally they agreed no penalty. Finally we left at 10 pm and have to go to another Marriot hotel nearby. I called customer service , but he cannot do anything about this. I have been a Marriott member for so many years, that is the worst service we had. Luckily we got another room in another hotel Marriott Bellevue. the Marriott Bellevue front desk ladies were super nice and apologized for the bad services from the residence inn Bellevue / Downtown.

This place is a de-flagged Courtyard Marriott. Honestly for that description it isn’t too bad - the room was clean, the old-style keycard doors indicated it had been quite a while since an update…but the mattress was fine. Common areas seemed decent, though gym actually was quite sad - very small, machines oddly wedged together, TV blasting at 5 am So a high three stars maybe four for the facility - I didn’t pay very much either. But the reason I’m giving a much lower score…5 am and I’m going to the gym. Walking through the main lobby on the way there were two me talking extremely loudly in a language I don’t speak…and seemingly on the phone too telling someone else about the condition of pieces. It later turned out that this was the front desk clerk and someone else seemingly in their employ. That other person shortly after I went to the gym proceeded to follow me in, walking in and out and seemingly inspecting different pieces. He was completely oblivious to anyone else…after probably walking in and out ten times and continuing to talk on speaker at a non-indoor speaking point volume, I asked if he could stop or be quieter while I was using the gym….and he proceeded to to say “No, I need to do this now”. Honestly this wasn’t the end of the world…it’s less about the case itself…but is this the attitude towards guests? Like do I need to apologize for wanting a reasonable environment in the gym? At that time the morning? Couldn’t you consider others at all? So my experience otherwise had been fine -but this is not an establishment I’d want to do business with again.

Not a bad hotel, liked the fire zone outside and cozy restaurant. I didn't like how the cleaner came in the morning and woke me up knocking on the door for cleaning, it was my check out day, I just wanted to sleep a little longer before the road.

A home away from home, great customer service, good breakfast in the mornings I will definitely stay at this location again on my next trip to Seattle. It was nice to be outside of the city, bust still close to a lot of amenities.

I booked this hotel for my family and another family to enjoy touristy Seattle things (Pike’s and Space Needle). Started out positive. Lobby was nice and checkin was great. We went to the rooms and the other reviews were right. It’s very rundown, like super rundown - really needs a renovation. Bathroom was same, dirty and the light switch worked but the panel was broken. It must have been broken for some time and no one has bothered to replace. Also, the room smelled pretty bad. Not even sure where it was coming from. It was a musky old smell. This was very much like an old hotel from like the 80s. There was a snafu worth mentioning so management is aware. We added another night upon checkin but somehow it was not entered? Because we came back to the room and the key cards did not work. The dads went to the front desk to check, and sure enough it was the hotels error. And they mentioned the evening front desk person was not very friendly. Anyways, final thoughts, a request from my kids: never to stay at this hotel again.